Robert Juul Glaesel, Partner at 24Slides.com

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[00:00:57] [SPEAKER_02]: Welcome everyone, this is Scaling Up Services.

[00:00:59] [SPEAKER_02]: I'm Bruce Eckfeldt.

[00:01:00] [SPEAKER_02]: I'm your host.

[00:01:01] [SPEAKER_02]: Our guest today is Robert Glaesel.

[00:01:03] [SPEAKER_02]: He is managing director at 24Slides.

[00:01:06] [SPEAKER_02]: We're going to talk to him about the work that they've done not only as a service

[00:01:10] [SPEAKER_02]: company but working with service companies tackling this whole issue of decks and slides

[00:01:16] [SPEAKER_02]: and presentations and brand guidelines and really making sure that you're presenting

[00:01:21] [SPEAKER_02]: not only great content but well-designed and well-branded content and how they've

[00:01:26] [SPEAKER_02]: kind of navigated the market and found opportunity and really grown a pretty impressive business.

[00:01:31] [SPEAKER_02]: Also, a little bit about their bigger picture.

[00:01:33] [SPEAKER_02]: They've done a really interesting job in creating a community, creating an ecosystem

[00:01:37] [SPEAKER_02]: and Robert and the team have some bigger ideas which I'm excited to talk about

[00:01:41] [SPEAKER_02]: and I think they've had some opinions and approach to entrepreneurialism and where

[00:01:46] [SPEAKER_02]: the world is going and where business is going that I think are really interesting

[00:01:49] [SPEAKER_02]: and exciting.

[00:01:49] [SPEAKER_02]: So with all that, Robert, welcome to the program.

[00:01:52] [SPEAKER_02]: Thank you so much for having me, Bruce.

[00:01:53] [SPEAKER_02]: I really appreciate it.

[00:01:54] [SPEAKER_02]: Yeah, no, it's a pleasure to have you on.

[00:01:56] [SPEAKER_02]: Before we dig into 24Slides and everything you're doing today,

[00:02:00] [SPEAKER_02]: I'm curious on the backstory.

[00:02:01] [SPEAKER_02]: How did you get into this?

[00:02:02] [SPEAKER_02]: What was your professional background?

[00:02:04] [SPEAKER_02]: Give us the story of how 24Slides came about.

[00:02:07] [SPEAKER_02]: Tell us more.

[00:02:07] [SPEAKER_03]: I'll give you the very short version.

[00:02:11] [SPEAKER_03]: So here was my partner to BS actually was doing a different company back in

[00:02:16] [SPEAKER_03]: the days focusing on doing templates and he had a lot of people starting to

[00:02:21] [SPEAKER_03]: request, you know, I don't want to use this template and spend time on it.

[00:02:26] [SPEAKER_03]: Can I just send it to you guys and then you can do it?

[00:02:28] [SPEAKER_03]: So the idea of basically having a group of designers where you can send really

[00:02:33] [SPEAKER_03]: ugly slides in and they can look at them trying to figure out what you're

[00:02:37] [SPEAKER_03]: trying to say and then custom design that presentation to just be really

[00:02:41] [SPEAKER_03]: nice.

[00:02:42] [SPEAKER_03]: It kind of dawned back then.

[00:02:44] [SPEAKER_03]: And then for some years, he just worked on the business.

[00:02:47] [SPEAKER_03]: He's a digital market seer.

[00:02:50] [SPEAKER_03]: So he did some sale work, got it up and running, found our core team in Indonesia.

[00:02:55] [SPEAKER_03]: And then at some point there were some businesses that started coming back to

[00:02:58] [SPEAKER_03]: him and then saying, you know, we would like to always work with the same

[00:03:01] [SPEAKER_03]: group of people.

[00:03:02] [SPEAKER_03]: And he said, OK, but then you have to pay on a subscription.

[00:03:05] [SPEAKER_03]: And they said yes.

[00:03:06] [SPEAKER_03]: And then the idea of talking more to businesses and selling this as a

[00:03:10] [SPEAKER_03]: service where you streamline how businesses work within this area was born.

[00:03:14] [SPEAKER_03]: And he didn't know a lot about business to business sales.

[00:03:17] [SPEAKER_03]: And then I kind of talked to him for in the beginning advising, I was the

[00:03:21] [SPEAKER_03]: CEO of another startup and then because of the purpose and because of

[00:03:25] [SPEAKER_03]: what drove him back then and what still drives to call the company.

[00:03:29] [SPEAKER_03]: I kind of decided to join and that was seven years ago now.

[00:03:33] [SPEAKER_03]: And we were me, him and another person in Denmark, 25 people in Indonesia.

[00:03:37] [SPEAKER_03]: And now we are a lot more 300 and 200 in Indonesia team in Ukraine, Peru,

[00:03:44] [SPEAKER_03]: big now in the US as well.

[00:03:46] [SPEAKER_03]: So it's really nice going really, really well.

[00:03:49] [SPEAKER_02]: Yeah. And what I'm curious what really motivated you to join?

[00:03:53] [SPEAKER_02]: Like, what did you see in the opportunity?

[00:03:54] [SPEAKER_02]: What was there kind of in the company or what was nascent for you that

[00:03:58] [SPEAKER_02]: thought, you know, you could make a difference and be part of something significant?

[00:04:02] [SPEAKER_03]: You know, we all have our own journeys, right?

[00:04:04] [SPEAKER_03]: So it's at that point in time in my career.

[00:04:06] [SPEAKER_03]: I had a rough patch of not being able to find a home where I both had,

[00:04:11] [SPEAKER_03]: I both had like a purpose that was kind of more than just having a job

[00:04:16] [SPEAKER_03]: while also having a job where you know, you could learn stuff and you could do

[00:04:19] [SPEAKER_03]: stuff and feel like you're creating value.

[00:04:22] [SPEAKER_03]: Right? So it was it was that combination.

[00:04:25] [SPEAKER_03]: So I was looking for a partner basically.

[00:04:28] [SPEAKER_03]: I was looking for somebody who who I could help build the business

[00:04:30] [SPEAKER_03]: with in all aspects and then of course bring my skills to the table.

[00:04:34] [SPEAKER_03]: And one of the unique things when I look at founder teams with the experiences

[00:04:39] [SPEAKER_03]: I have at least 99 percent of the cases when founding teams kind of break up

[00:04:45] [SPEAKER_03]: and you have all of this dysfunction and all of these stops happen, right?

[00:04:49] [SPEAKER_03]: Which happens to my world.

[00:04:50] [SPEAKER_03]: Yes, exactly. Which happens to a ton of them.

[00:04:53] [SPEAKER_03]: It's either because it is ego driven or money driven, right?

[00:04:57] [SPEAKER_03]: So it's normally because you fight about who needs the biggest name on a plaque somewhere.

[00:05:02] [SPEAKER_03]: You know, somebody it's an ego thing or it's disagreement about money.

[00:05:07] [SPEAKER_03]: And the unique thing about Tobias was that he was not really driven by neither ego

[00:05:13] [SPEAKER_03]: or money. He was very driven by the purpose of basically what we're trying to do

[00:05:18] [SPEAKER_03]: is to say if we look across the planet and we look on in different markets,

[00:05:24] [SPEAKER_03]: what he found when he started working with our team in Indonesia

[00:05:27] [SPEAKER_03]: was that he could find people that were super talented.

[00:05:30] [SPEAKER_03]: They were really humble, willing to learn and like on all aspects

[00:05:35] [SPEAKER_03]: that should define your opportunities and success in life.

[00:05:38] [SPEAKER_03]: They were like, hey, King, our Danish designers ass, right?

[00:05:42] [SPEAKER_03]: So but they did not have the same opportunities.

[00:05:45] [SPEAKER_03]: And that fundamentally bothered him.

[00:05:47] [SPEAKER_03]: So he set out on a mission of saying, OK, it has to be about effort and skills purely.

[00:05:52] [SPEAKER_03]: Yeah, put in the effort and you have the skills you need to have the opportunities.

[00:05:56] [SPEAKER_03]: And in the world today, that's just not the case.

[00:05:59] [SPEAKER_03]: So, you know, and he was driven by building a company, profitable company

[00:06:03] [SPEAKER_03]: where we could accumulate capital and we could basically create

[00:06:07] [SPEAKER_03]: you know, jobs for our team members that would enable them to live great lives

[00:06:12] [SPEAKER_03]: not just in the West, but also in Indonesia, in Peru, in those markets.

[00:06:18] [SPEAKER_03]: So really next level type of jobs.

[00:06:20] [SPEAKER_03]: And that just that just spoke to me to be honest.

[00:06:23] [SPEAKER_03]: I there's a it's very clear in my mind, I asked him at some point

[00:06:26] [SPEAKER_03]: because I really pushed him on, you know, why, why, you know, why 24 slide?

[00:06:30] [SPEAKER_03]: Why does it matter? Right. Yeah.

[00:06:32] [SPEAKER_03]: And and he looked down for a minute and then he kind of looked up

[00:06:35] [SPEAKER_03]: and he said, I just want to hire a thousand people in Indonesia.

[00:06:39] [SPEAKER_03]: I was like, OK, I'm sold.

[00:06:41] [SPEAKER_03]: I mean, let's go. Let's do it.

[00:06:44] [SPEAKER_03]: Right. That was all me.

[00:06:45] [SPEAKER_03]: And then we kind of figured it out from there.

[00:06:48] [SPEAKER_03]: And then now we are a much bigger team and, you know,

[00:06:50] [SPEAKER_03]: so many awesome people that is just because that purpose is shared by him,

[00:06:55] [SPEAKER_03]: by me and then by, I think everyone else we've hired ever since.

[00:06:59] [SPEAKER_03]: I'm sure it's kind of aligning towards that.

[00:07:01] [SPEAKER_03]: So now it's just a bigger and bigger group of people all pulling in the same

[00:07:04] [SPEAKER_03]: direction of how can we do this?

[00:07:06] [SPEAKER_03]: So it's really cool. Yeah.

[00:07:08] [SPEAKER_02]: And why why Indonesia?

[00:07:09] [SPEAKER_02]: I mean, was this something specific about sort of design skills

[00:07:12] [SPEAKER_02]: and culture and services or we did happenstance or strategic?

[00:07:17] [SPEAKER_02]: Or what was the story there?

[00:07:19] [SPEAKER_03]: In the beginning, complete coincidence.

[00:07:21] [SPEAKER_03]: So to be a state of design competition on 99 designs,

[00:07:24] [SPEAKER_03]: there was one person that was way above everyone else.

[00:07:28] [SPEAKER_03]: That person lived in a place called Malang in Indonesia.

[00:07:31] [SPEAKER_03]: So he was like, Oh, oh, oh, oh, I better go to Malang

[00:07:34] [SPEAKER_03]: to see if there's more like him and that was.

[00:07:37] [SPEAKER_03]: And it turns out I've never been to Indonesia before.

[00:07:41] [SPEAKER_03]: But I mean, that culture is amazing.

[00:07:44] [SPEAKER_03]: I mean, humble, happy.

[00:07:47] [SPEAKER_03]: And then it turned out they had some really good

[00:07:49] [SPEAKER_03]: universities that just some super creative people like just.

[00:07:54] [SPEAKER_03]: Our team, they are.

[00:07:56] [SPEAKER_03]: From a pure creative standpoint, it's just not, they are so good.

[00:08:01] [SPEAKER_03]: I mean, they're so good.

[00:08:01] [SPEAKER_03]: So we find super creative people and then, you know, we teach them how to kind of funnel that into presentations.

[00:08:08] [SPEAKER_03]: But like they have art projects and all kinds of side hustles where they do all kinds of stuff.

[00:08:12] [SPEAKER_03]: That's just really good.

[00:08:14] [SPEAKER_02]: Yeah.

[00:08:15] [SPEAKER_02]: Well, I've got two questions coming up.

[00:08:16] [SPEAKER_02]: This one is, do you think it is something part of the culture

[00:08:19] [SPEAKER_02]: and just kind of an attitude towards life and appreciation for things that makes them,

[00:08:24] [SPEAKER_02]: Indonesians just more design sensitive or aesthetic sensitive and appreciative

[00:08:29] [SPEAKER_02]: and kind of more creative in that way?

[00:08:31] [SPEAKER_03]: I just don't know to be honest.

[00:08:33] [SPEAKER_03]: And I don't know many other markets.

[00:08:35] [SPEAKER_03]: I have two kind of views on this.

[00:08:37] [SPEAKER_03]: One is, I think in general in the West really underestimate how big the outside world is.

[00:08:45] [SPEAKER_03]: There's so many, Indonesia has 250 million people.

[00:08:50] [SPEAKER_03]: Yeah, exactly.

[00:08:51] [SPEAKER_03]: Indonesia and it's it.

[00:08:52] [SPEAKER_03]: There's just so many talents.

[00:08:54] [SPEAKER_03]: I do think also I met some other people that have business in Indonesia

[00:08:57] [SPEAKER_03]: and that have been working much more with outsourcing in different markets than I've tried.

[00:09:02] [SPEAKER_03]: And they said there's a lot of gaming companies that are kind of starting to set up teams

[00:09:06] [SPEAKER_03]: because for some reason I don't know why.

[00:09:09] [SPEAKER_03]: But I've heard other places that the Indonesians are on average just really creative people.

[00:09:17] [SPEAKER_03]: And whether or not that's cultural or where that comes from.

[00:09:19] [SPEAKER_03]: But I heard that, but I also have to say our team in Peru is like crazy good too.

[00:09:24] [SPEAKER_03]: And I'm pretty sure if you look for it, I mean you have those pockets everywhere right?

[00:09:29] [SPEAKER_03]: Everywhere, all countries.

[00:09:31] [SPEAKER_02]: Yeah, I'm sure there's going to be a percent of every population

[00:09:34] [SPEAKER_02]: that's going to have kind of the skills and capabilities.

[00:09:36] [SPEAKER_02]: You also mentioned that a lot of your folks do other creative things

[00:09:40] [SPEAKER_02]: either formally as side hustles or just other interests and stuff.

[00:09:43] [SPEAKER_02]: I'm curious how important you have found that people have other kind of creative outlets

[00:09:50] [SPEAKER_02]: or creative initiatives to keep them thinking in sharp

[00:09:53] [SPEAKER_02]: or do you find people who kind of crank through slides

[00:09:57] [SPEAKER_02]: like all day, every day kind of lose an edge

[00:09:59] [SPEAKER_02]: or what's your kind of strategy on keeping people skills sharp?

[00:10:03] [SPEAKER_03]: So we do different things internally.

[00:10:05] [SPEAKER_03]: I think if we look at side hustling and that,

[00:10:08] [SPEAKER_03]: we haven't really talked about it to be honest, but I think we just let it.

[00:10:12] [SPEAKER_03]: You know, if somebody wanted to run a web shop where they do some creative things next to work,

[00:10:16] [SPEAKER_03]: it's like, you know, we just allow them to do whatever.

[00:10:19] [SPEAKER_03]: As long as they don't have, you know, doing presentations.

[00:10:23] [SPEAKER_03]: Yeah, directly to other interests.

[00:10:26] [SPEAKER_03]: Then we might challenge it right.

[00:10:27] [SPEAKER_03]: But other than that is like, if you do your job and you do well,

[00:10:30] [SPEAKER_03]: it's like we're not going to tell you to kind of have that.

[00:10:33] [SPEAKER_03]: If we look at from a company standpoint, what we do,

[00:10:36] [SPEAKER_03]: I would say actually most of our designers, even though they are, you know,

[00:10:42] [SPEAKER_03]: it can sound like a design machine.

[00:10:44] [SPEAKER_03]: There is such a variability from industry to industry

[00:10:48] [SPEAKER_03]: from market to market on what styles, colors,

[00:10:52] [SPEAKER_03]: different ways that people like designs.

[00:10:55] [SPEAKER_03]: So I actually think that even though we're very focused on just doing presentation work

[00:11:00] [SPEAKER_03]: and making sure that, you know, people spend less time on that

[00:11:04] [SPEAKER_03]: and can spend more time on other stuff,

[00:11:07] [SPEAKER_03]: that the variability is small complex than people think.

[00:11:10] [SPEAKER_03]: We have a really big training program on how to do it and work within it.

[00:11:16] [SPEAKER_02]: I'm curious on the service model,

[00:11:18] [SPEAKER_02]: what is the actual kind of engagement with the client look like

[00:11:22] [SPEAKER_02]: given that you're kind of have two, you're dealing both with,

[00:11:26] [SPEAKER_02]: I'll say like translating creative services to business people

[00:11:31] [SPEAKER_02]: which could sometimes be a challenge,

[00:11:33] [SPEAKER_02]: but you're also dealing with off-shoring and cultural kind of challenges.

[00:11:36] [SPEAKER_02]: Like how do you interface with clients

[00:11:38] [SPEAKER_02]: and effectively kind of get information back and forth

[00:11:41] [SPEAKER_02]: and make that fluid and successful and communication work?

[00:11:45] [SPEAKER_02]: What have you learned about that?

[00:11:47] [SPEAKER_03]: That's one of the things where we...

[00:11:48] [SPEAKER_03]: So what differentiates us is remember we've been doing this for 10 years.

[00:11:52] [SPEAKER_03]: Yeah.

[00:11:53] [SPEAKER_03]: There's a lot of learnings.

[00:11:55] [SPEAKER_03]: Yeah, exactly.

[00:11:56] [SPEAKER_03]: But one of the things we've done is that we've spent a lot of resources

[00:12:01] [SPEAKER_03]: involving our team and understanding both how we think as a business in the West

[00:12:06] [SPEAKER_03]: but also building context about how our customers think

[00:12:10] [SPEAKER_03]: and why that is important.

[00:12:12] [SPEAKER_03]: So what we managed to do is that our team on average has a deeper understanding

[00:12:19] [SPEAKER_03]: than most of our customers expect basically.

[00:12:22] [SPEAKER_03]: And what that means is their ability to...

[00:12:26] [SPEAKER_03]: When you submit something our way, we build a piece of software

[00:12:30] [SPEAKER_03]: that is sitting on top of our process.

[00:12:33] [SPEAKER_03]: So basically what we are doing is we have a really strong process

[00:12:36] [SPEAKER_03]: and understanding about if you have some ugly slides you want done.

[00:12:40] [SPEAKER_03]: We ask you some questions, we get some input from you.

[00:12:43] [SPEAKER_03]: Then we get the slides and then we get some indication

[00:12:46] [SPEAKER_03]: about what do you consider great design.

[00:12:48] [SPEAKER_03]: So that can be brand guidelines, it can be some examples you point to

[00:12:53] [SPEAKER_03]: or some other things.

[00:12:54] [SPEAKER_03]: And those three things together like who you are, where you're from,

[00:12:57] [SPEAKER_03]: what your company is, the questions and the answers

[00:12:59] [SPEAKER_03]: we get to the questions we ask you.

[00:13:01] [SPEAKER_03]: The files you send our way and what you're trying to say

[00:13:04] [SPEAKER_03]: along with some indication of what you believe is great design

[00:13:07] [SPEAKER_03]: is enough for our team to kind of synthesize that

[00:13:10] [SPEAKER_03]: and then understand who are you, what are you trying to say

[00:13:14] [SPEAKER_03]: and how do we wrap these slides in a design

[00:13:17] [SPEAKER_03]: that makes it easier for people to understand

[00:13:19] [SPEAKER_03]: what it is you're trying to communicate.

[00:13:22] [SPEAKER_03]: So it's about having a strong process

[00:13:24] [SPEAKER_03]: about getting the right answers to the right questions,

[00:13:26] [SPEAKER_03]: getting the right files in

[00:13:27] [SPEAKER_03]: and then we kind of build a piece of software on top

[00:13:29] [SPEAKER_03]: to make sure it's smoother, like feedback back and forward

[00:13:33] [SPEAKER_03]: and there's a lot of smart stuff, payment and all kinds of stuff.

[00:13:36] [SPEAKER_02]: And where do you draw your lines of kind of services

[00:13:40] [SPEAKER_02]: or what you do and don't do?

[00:13:41] [SPEAKER_02]: I mean, I can imagine just kind of taking one individual slide

[00:13:45] [SPEAKER_02]: and figure out okay, let's clean this up

[00:13:47] [SPEAKER_02]: and put some good design around and things like that

[00:13:49] [SPEAKER_02]: and then just kind of taking this whole presentation

[00:13:50] [SPEAKER_02]: and saying okay, what are you trying to communicate?

[00:13:52] [SPEAKER_02]: Let's figure out really the strategy for the presentation

[00:13:55] [SPEAKER_02]: and let's move this kind here, let's tell this story,

[00:13:58] [SPEAKER_02]: then this story, then this story.

[00:13:59] [SPEAKER_02]: Like how far down the actual presentation strategy do you go

[00:14:04] [SPEAKER_02]: versus just on the kind of the slide actual design?

[00:14:08] [SPEAKER_03]: So we found that where we can add most value is in the,

[00:14:13] [SPEAKER_03]: if we focus most on the design part.

[00:14:15] [SPEAKER_03]: So in general let's say that you are presenting something,

[00:14:18] [SPEAKER_03]: you're going to an event or whatever

[00:14:20] [SPEAKER_03]: and you have something you want to present,

[00:14:22] [SPEAKER_03]: then you have to think about what is it I'm communicating?

[00:14:25] [SPEAKER_03]: What is the story I'm telling right?

[00:14:26] [SPEAKER_03]: Then normally people would sit down

[00:14:28] [SPEAKER_03]: and they'd say I would need these different keywords

[00:14:31] [SPEAKER_03]: in a certain order basically.

[00:14:34] [SPEAKER_03]: So I would take some slides

[00:14:35] [SPEAKER_03]: and I would add some keywords in

[00:14:36] [SPEAKER_03]: that would prompt me to say different things at different times.

[00:14:39] [SPEAKER_03]: Once you have that most people in their head

[00:14:42] [SPEAKER_03]: kind of understand what story they're trying to tell

[00:14:44] [SPEAKER_03]: and then after that it's a matter of saying

[00:14:47] [SPEAKER_03]: okay we take this story and then I want to wrap it

[00:14:50] [SPEAKER_03]: in a design that makes it beautiful, nice to look at,

[00:14:53] [SPEAKER_03]: on brand and easy to understand.

[00:14:55] [SPEAKER_03]: That's the part that we take and focus on.

[00:14:57] [SPEAKER_03]: So we don't help our customers with the story

[00:15:02] [SPEAKER_03]: creation process let's put it that way.

[00:15:04] [SPEAKER_03]: So a good example I had one day

[00:15:08] [SPEAKER_03]: I had a PhD in microbiology

[00:15:11] [SPEAKER_03]: calling me up and then he said

[00:15:14] [SPEAKER_03]: hey I have this dissertation I've done

[00:15:16] [SPEAKER_03]: no I'm going to present it

[00:15:19] [SPEAKER_03]: for the professors or I can't abort

[00:15:22] [SPEAKER_03]: whatever a PhD is presenting to

[00:15:24] [SPEAKER_03]: so I was wondering if I could just send my dissertation

[00:15:26] [SPEAKER_03]: and you can kind of just compress it into like 10 slides

[00:15:29] [SPEAKER_03]: take the most important stuff, make it really nice

[00:15:31] [SPEAKER_03]: and then be off your way.

[00:15:34] [SPEAKER_03]: I was like yeah how exactly is it here

[00:15:42] [SPEAKER_03]: you think I'm going to be able to point out

[00:15:45] [SPEAKER_03]: the 10 most important stuff?

[00:15:47] [SPEAKER_03]: Yeah exactly.

[00:15:48] [SPEAKER_03]: I have no chance right and he was so sweet

[00:15:52] [SPEAKER_03]: because he was like oh yeah, I see, that's a problem.

[00:15:57] [SPEAKER_03]: I always use this example

[00:15:59] [SPEAKER_03]: because it's the same thing that happens

[00:16:01] [SPEAKER_03]: with presentations if we start fiddling around

[00:16:05] [SPEAKER_03]: with the wording and the bullets

[00:16:07] [SPEAKER_03]: very quickly become I had some lawyers as well

[00:16:10] [SPEAKER_03]: they're infamous for having too much

[00:16:11] [SPEAKER_03]: content on their slides.

[00:16:13] [SPEAKER_03]: It's like old school and you know

[00:16:16] [SPEAKER_03]: we need to write everything down

[00:16:17] [SPEAKER_03]: and instead of having like a keyword

[00:16:20] [SPEAKER_03]: and then talking around it

[00:16:21] [SPEAKER_03]: they need to write everything up there

[00:16:23] [SPEAKER_03]: and I've had many times where like

[00:16:24] [SPEAKER_03]: can you just help us compress this

[00:16:26] [SPEAKER_03]: I'm like I have no chance

[00:16:28] [SPEAKER_03]: nobody has a chance.

[00:16:29] [SPEAKER_03]: I mean you either have to be you

[00:16:31] [SPEAKER_03]: or you have to be some lawyer

[00:16:33] [SPEAKER_03]: that knows almost exactly what you know

[00:16:36] [SPEAKER_03]: and it just very quickly becomes

[00:16:38] [SPEAKER_03]: a super strategic talk.

[00:16:40] [SPEAKER_03]: We know some companies that are really good

[00:16:41] [SPEAKER_03]: at doing that but it's more like

[00:16:44] [SPEAKER_03]: it's like almost a management

[00:16:45] [SPEAKER_03]: consultancy service right?

[00:16:47] [SPEAKER_03]: It's like okay so what is important

[00:16:50] [SPEAKER_03]: like well what is the

[00:16:51] [SPEAKER_03]: what is your place in the marketplace

[00:16:53] [SPEAKER_03]: what is your audience

[00:16:55] [SPEAKER_03]: what key attributes do you have

[00:16:57] [SPEAKER_03]: as product and it quickly becomes

[00:16:59] [SPEAKER_03]: this very super strategic

[00:17:01] [SPEAKER_03]: talk about how is it

[00:17:03] [SPEAKER_03]: that you want to position this

[00:17:04] [SPEAKER_03]: in the marketplace to be successful right?

[00:17:07] [SPEAKER_03]: We haven't found a way to online

[00:17:10] [SPEAKER_03]: find that right so

[00:17:12] [SPEAKER_03]: we stick to taking whatever

[00:17:15] [SPEAKER_03]: story our people

[00:17:16] [SPEAKER_03]: our customers wants us

[00:17:18] [SPEAKER_03]: to present and then we understand

[00:17:20] [SPEAKER_03]: what they're trying to say

[00:17:21] [SPEAKER_03]: who they're trying to tell it to

[00:17:23] [SPEAKER_03]: and then wrap that in a really nice design

[00:17:26] [SPEAKER_02]: and that works really well

[00:17:28] [SPEAKER_02]: It's like someone giving you the Bible

[00:17:29] [SPEAKER_02]: and saying can you reduce this to like 10 slides for a presentation?

[00:17:33] [SPEAKER_03]: Yeah and I can but it will be

[00:17:34] [SPEAKER_03]: my version of what is important right

[00:17:36] [SPEAKER_03]: and the chance of that is exactly

[00:17:38] [SPEAKER_03]: the same 10 slides that you have produced

[00:17:40] [SPEAKER_03]: it's like zero right?

[00:17:42] [SPEAKER_03]: Yeah exactly.

[00:17:43] [SPEAKER_03]: The people I know that do that

[00:17:44] [SPEAKER_03]: they do it all the time

[00:17:46] [SPEAKER_03]: and then they do it in person

[00:17:47] [SPEAKER_03]: but then they go out and it can be

[00:17:49] [SPEAKER_03]: two three-day workshops where they walk through

[00:17:52] [SPEAKER_03]: you know a lot of stuff

[00:17:54] [SPEAKER_03]: Yeah exactly

[00:17:56] [SPEAKER_02]: I'm curious as you've scaled

[00:17:57] [SPEAKER_02]: where have you had to make kind of big

[00:18:00] [SPEAKER_02]: kind of operational decisions or service decisions

[00:18:02] [SPEAKER_02]: in terms of I mean you mentioned the one

[00:18:04] [SPEAKER_02]: of kind of going to the subscription

[00:18:05] [SPEAKER_02]: like I want to be able to work with the same team

[00:18:08] [SPEAKER_02]: oh okay well now I've got to figure out

[00:18:09] [SPEAKER_02]: how to put that together and how to

[00:18:12] [SPEAKER_02]: kind of you know pick the right staff

[00:18:13] [SPEAKER_02]: for negotiation with staff and saying hey you're going to work with the same company

[00:18:16] [SPEAKER_02]: all the time is that an issue right

[00:18:17] [SPEAKER_02]: like how have you kind of had to evolve

[00:18:20] [SPEAKER_02]: and transition the operations

[00:18:22] [SPEAKER_02]: and kind of the design of the company

[00:18:23] [SPEAKER_02]: as things have changed and grown

[00:18:25] [SPEAKER_02]: and services have evolved?

[00:18:27] [SPEAKER_03]: I mean we've changed a lot right so I can talk a little bit about that

[00:18:29] [SPEAKER_03]: but I think probably

[00:18:31] [SPEAKER_03]: the best decision we've made

[00:18:33] [SPEAKER_03]: very early on we made the decision

[00:18:35] [SPEAKER_03]: that we would not

[00:18:37] [SPEAKER_03]: from Copenhagen

[00:18:39] [SPEAKER_03]: just make decisions over the head of our team

[00:18:42] [SPEAKER_03]: in Indonesia meaning

[00:18:43] [SPEAKER_03]: that if we had an issue

[00:18:45] [SPEAKER_03]: and I think this is probably

[00:18:47] [SPEAKER_03]: if there's one thing I could mention to being

[00:18:49] [SPEAKER_03]: the key thing

[00:18:51] [SPEAKER_03]: why we've been successful

[00:18:53] [SPEAKER_03]: it's because we've invested time

[00:18:55] [SPEAKER_03]: in this so basically

[00:18:57] [SPEAKER_03]: let's say something happens and

[00:18:59] [SPEAKER_03]: it's a problem for the company whatever situation

[00:19:02] [SPEAKER_03]: arises instead

[00:19:03] [SPEAKER_03]: of sitting in Copenhagen saying

[00:19:05] [SPEAKER_03]: we have a problem, we understand it

[00:19:07] [SPEAKER_03]: we have a solution and then calling up

[00:19:09] [SPEAKER_03]: our colleagues in Indonesia and then saying

[00:19:11] [SPEAKER_03]: hey guys here's the problem

[00:19:13] [SPEAKER_03]: and this is how we're going to solve it

[00:19:14] [SPEAKER_03]: and we need your help, go ahead and do this

[00:19:17] [SPEAKER_03]: we've never done that

[00:19:18] [SPEAKER_03]: we've always called up our team

[00:19:20] [SPEAKER_03]: and then said hey team we had this problem

[00:19:23] [SPEAKER_03]: here are the potential consequences

[00:19:25] [SPEAKER_03]: here are the potential upsides

[00:19:27] [SPEAKER_03]: we don't know how to solve this

[00:19:29] [SPEAKER_03]: we need your input

[00:19:30] [SPEAKER_03]: we need you to go back and figure out

[00:19:32] [SPEAKER_03]: how do you want to deal with this

[00:19:34] [SPEAKER_03]: and then we've given our team

[00:19:36] [SPEAKER_03]: time to

[00:19:38] [SPEAKER_03]: go back, talk together

[00:19:40] [SPEAKER_03]: ask more questions and then come back

[00:19:42] [SPEAKER_03]: and say hey you know this is what we think

[00:19:44] [SPEAKER_03]: we should do and every single

[00:19:46] [SPEAKER_03]: time almost they have

[00:19:48] [SPEAKER_03]: brought input to the table

[00:19:50] [SPEAKER_03]: that we missed and they've enabled us

[00:19:52] [SPEAKER_03]: to just make much better decisions

[00:19:54] [SPEAKER_03]: but more importantly

[00:19:56] [SPEAKER_03]: whenever we then roll out that solution

[00:19:58] [SPEAKER_03]: they feel ownership right

[00:20:00] [SPEAKER_03]: our team feels like you know

[00:20:01] [SPEAKER_03]: we're a part of this company

[00:20:03] [SPEAKER_03]: we've actually been asked input

[00:20:05] [SPEAKER_03]: and when the input is given

[00:20:06] [SPEAKER_03]: it actually changes the decision

[00:20:08] [SPEAKER_03]: so many times they would present something

[00:20:10] [SPEAKER_03]: and we would say that's awesome

[00:20:12] [SPEAKER_03]: you know that's what we do

[00:20:15] [SPEAKER_03]: imagine the motivation you have

[00:20:17] [SPEAKER_03]: if you're an outsource team

[00:20:19] [SPEAKER_03]: in Indonesia and you're like wow

[00:20:20] [SPEAKER_03]: and that's what we've been doing

[00:20:23] [SPEAKER_03]: like I won't say thousands of times

[00:20:26] [SPEAKER_03]: but many many many

[00:20:28] [SPEAKER_03]: many times over

[00:20:29] [SPEAKER_03]: and I think that's one of the key

[00:20:31] [SPEAKER_03]: reasons why our core team in Indonesia

[00:20:34] [SPEAKER_03]: is just they are so aligned

[00:20:36] [SPEAKER_03]: with the business they feel such a sense of ownership

[00:20:39] [SPEAKER_03]: and they are so motivated

[00:20:41] [SPEAKER_03]: to keep our culture and to keep

[00:20:43] [SPEAKER_03]: what we've built and their passion for us

[00:20:45] [SPEAKER_03]: to be successful that when we need

[00:20:48] [SPEAKER_03]: stuff to happen when we need stuff done

[00:20:49] [SPEAKER_03]: it's like everyone just moves

[00:20:51] [SPEAKER_03]: on it right and I think if I when

[00:20:53] [SPEAKER_03]: if I look back I think the decision to do that

[00:20:55] [SPEAKER_03]: and not just roll it over people's head

[00:20:58] [SPEAKER_03]: but involving them pulling them in

[00:20:59] [SPEAKER_03]: I think it's like by far

[00:21:01] [SPEAKER_03]: the most important thing that we've done

[00:21:03] [SPEAKER_03]: it enables us to kind of really push

[00:21:05] [SPEAKER_03]: people get shocked when I talk about

[00:21:07] [SPEAKER_03]: what level of decision making

[00:21:09] [SPEAKER_03]: we just push way down to the front lines

[00:21:12] [SPEAKER_03]: I mean to our design teams

[00:21:14] [SPEAKER_03]: in Indonesia making decisions on

[00:21:16] [SPEAKER_03]: you know what do we do

[00:21:17] [SPEAKER_03]: how do we get back to customers

[00:21:18] [SPEAKER_03]: what do we say without anyone being involved

[00:21:21] [SPEAKER_03]: outside of Indonesia and just delivering

[00:21:23] [SPEAKER_03]: like a really good service

[00:21:25] [SPEAKER_03]: I mean I talked to people

[00:21:27] [SPEAKER_03]: who's been working in different outsourcing

[00:21:29] [SPEAKER_03]: set up for many years they

[00:21:31] [SPEAKER_03]: they don't believe it it's like

[00:21:33] [SPEAKER_03]: what we've gotten out of it and the way

[00:21:35] [SPEAKER_03]: that we operate and work

[00:21:37] [SPEAKER_03]: and I think that's a key reason

[00:21:39] [SPEAKER_03]: is that one right

[00:21:41] [SPEAKER_03]: so I would say that is a key thing

[00:21:43] [SPEAKER_03]: for our success there's no doubt

[00:21:45] [SPEAKER_03]: the difference maker for us

[00:21:47] [SPEAKER_03]: is the quality

[00:21:49] [SPEAKER_03]: of our people and our ability

[00:21:51] [SPEAKER_03]: to retain super talented people

[00:21:53] [SPEAKER_03]: and I think the key reason for that

[00:21:55] [SPEAKER_03]: is that investment right

[00:21:57] [SPEAKER_03]: that involvement, that motivation

[00:21:58] [SPEAKER_02]: you know that's a lot of trust in your team

[00:22:01] [SPEAKER_02]: how you know beyond just

[00:22:03] [SPEAKER_02]: raw kind of creative design skills

[00:22:05] [SPEAKER_02]: what else do you look for

[00:22:07] [SPEAKER_02]: or what are kind of key indicators

[00:22:09] [SPEAKER_02]: to you in terms of

[00:22:11] [SPEAKER_02]: when you're hiring you know someone's going to be

[00:22:13] [SPEAKER_02]: not just a kind of a quality design

[00:22:15] [SPEAKER_02]: but a real cultural fit and it's going to be

[00:22:17] [SPEAKER_02]: you know someone that you can give that kind of trust

[00:22:19] [SPEAKER_02]: and that kind of power to

[00:22:20] [SPEAKER_02]: I mean the short

[00:22:22] [SPEAKER_03]: the short hand I don't know

[00:22:25] [SPEAKER_03]: it's that's one of the things

[00:22:26] [SPEAKER_03]: yeah but it's like

[00:22:27] [SPEAKER_03]: I was asked once you know how is

[00:22:29] [SPEAKER_03]: the hiring process in Indonesia

[00:22:30] [SPEAKER_03]: and we were not in details

[00:22:34] [SPEAKER_03]: for big part of the time

[00:22:35] [SPEAKER_03]: we didn't details know exactly

[00:22:37] [SPEAKER_03]: what does the hiring process look like

[00:22:39] [SPEAKER_03]: because that was one of the things where we would

[00:22:41] [SPEAKER_03]: talk to our team and we would say

[00:22:42] [SPEAKER_03]: guys we need to hire more people

[00:22:44] [SPEAKER_03]: and they would say okay they would do it

[00:22:46] [SPEAKER_03]: and you know then we have our head

[00:22:48] [SPEAKER_03]: of our people's success

[00:22:50] [SPEAKER_03]: in Indonesia

[00:22:52] [SPEAKER_03]: bear in mind that the core team

[00:22:54] [SPEAKER_03]: in Indonesia the core group we have down there

[00:22:56] [SPEAKER_03]: they've all been with us from the start

[00:22:58] [SPEAKER_03]: so we're talking people we've been working with for 10 years

[00:23:00] [SPEAKER_03]: right so there's so much context

[00:23:02] [SPEAKER_03]: and so much knowledge and so much understanding

[00:23:04] [SPEAKER_03]: on that core group of people

[00:23:06] [SPEAKER_03]: that you know we trust them

[00:23:08] [SPEAKER_03]: yeah a lot right

[00:23:10] [SPEAKER_03]: so I would say it's

[00:23:12] [SPEAKER_03]: we look for when we hire designers

[00:23:14] [SPEAKER_03]: it depends is it a supporter is a designer

[00:23:16] [SPEAKER_03]: right so if the way in our terminology

[00:23:18] [SPEAKER_03]: we have people who have

[00:23:20] [SPEAKER_03]: much more customer interaction

[00:23:22] [SPEAKER_03]: so for them we of course test on English

[00:23:24] [SPEAKER_03]: level because they need to be able to speak

[00:23:26] [SPEAKER_03]: and write flu and all of that stuff

[00:23:28] [SPEAKER_03]: yeah so that's a key aspect there's

[00:23:30] [SPEAKER_03]: some personality test of course you need to

[00:23:32] [SPEAKER_03]: be more extroverted than introverted

[00:23:34] [SPEAKER_03]: and there's a full system on how do we do

[00:23:36] [SPEAKER_03]: that then if we're looking at designers

[00:23:39] [SPEAKER_03]: it's primarily creativity

[00:23:41] [SPEAKER_03]: that we're looking for

[00:23:42] [SPEAKER_03]: I actually don't know if they changed the process

[00:23:44] [SPEAKER_03]: but not that long ago what we did is

[00:23:46] [SPEAKER_03]: we did hiring events

[00:23:48] [SPEAKER_03]: so they would bring in people

[00:23:50] [SPEAKER_03]: and they would basically be doing

[00:23:52] [SPEAKER_03]: task team building exercises

[00:23:54] [SPEAKER_03]: all kinds of different things in a big

[00:23:57] [SPEAKER_03]: group together with people in our office

[00:23:59] [SPEAKER_03]: and they would do it

[00:24:00] [SPEAKER_03]: as I recall it for a couple of days

[00:24:02] [SPEAKER_03]: and then everyone who interacted with

[00:24:04] [SPEAKER_03]: the all of these candidates

[00:24:06] [SPEAKER_03]: would then rate them and then based

[00:24:08] [SPEAKER_03]: on that combined rating

[00:24:10] [SPEAKER_03]: whoever floated to the top would be the one

[00:24:12] [SPEAKER_03]: that would be hired

[00:24:13] [SPEAKER_03]: then they would be hired to come into our training program

[00:24:16] [SPEAKER_03]: and back in the days that training

[00:24:18] [SPEAKER_03]: program was insane I think in the beginning

[00:24:20] [SPEAKER_03]: when I started it was from we hired

[00:24:22] [SPEAKER_03]: until they touched the first customer project

[00:24:24] [SPEAKER_03]: it was three months just

[00:24:27] [SPEAKER_03]: shadowing, training

[00:24:28] [SPEAKER_03]: like never touching

[00:24:30] [SPEAKER_03]: customer and we brought that down but we still

[00:24:32] [SPEAKER_03]: have you know a good

[00:24:34] [SPEAKER_03]: good period of time where they are

[00:24:36] [SPEAKER_03]: full classroom sessions

[00:24:37] [SPEAKER_03]: like a really big curriculum where we

[00:24:40] [SPEAKER_03]: we just drill them on

[00:24:42] [SPEAKER_03]: how to be a really good presentation

[00:24:44] [SPEAKER_03]: designer and then once they

[00:24:46] [SPEAKER_03]: kind of graduate from that

[00:24:47] [SPEAKER_03]: they graduate to become a junior designer

[00:24:50] [SPEAKER_03]: which means that they come into a design team

[00:24:52] [SPEAKER_03]: where they have a design manager

[00:24:54] [SPEAKER_03]: and some senior people and then they start

[00:24:56] [SPEAKER_03]: working on customer projects first

[00:24:58] [SPEAKER_03]: with a lot of oversight and then they kind of switch

[00:25:00] [SPEAKER_03]: over as they progress through and become better

[00:25:02] [SPEAKER_03]: right? Yeah. So that's kind

[00:25:04] [SPEAKER_03]: of how but the influence

[00:25:06] [SPEAKER_03]: of how that works

[00:25:07] [SPEAKER_03]: it has been highly influenced

[00:25:09] [SPEAKER_03]: and highly built by our own team

[00:25:12] [SPEAKER_03]: and our own group of people

[00:25:13] [SPEAKER_03]: in Indonesia and Peru

[00:25:15] [SPEAKER_03]: which I think is this. Yeah. Back to our

[00:25:17] [SPEAKER_03]: strength right? Yeah.

[00:25:19] [SPEAKER_02]: I want to make sure we talk a little bit about some of your bigger ideas

[00:25:21] [SPEAKER_02]: because I know that this experience has

[00:25:23] [SPEAKER_02]: sort of you know taught you a little

[00:25:25] [SPEAKER_02]: bit about entrepreneurialism

[00:25:27] [SPEAKER_02]: and kind of the future and what's possible

[00:25:29] [SPEAKER_02]: particularly with you know working

[00:25:30] [SPEAKER_02]: with kind of enabling folks in other

[00:25:33] [SPEAKER_02]: countries that don't necessarily have all the opportunities

[00:25:35] [SPEAKER_02]: that other people have

[00:25:37] [SPEAKER_02]: where I guess where do you see this going?

[00:25:39] [SPEAKER_02]: What are some of the ideas or visions

[00:25:41] [SPEAKER_02]: that you have for you know where

[00:25:43] [SPEAKER_02]: you hope to take this and the impact

[00:25:45] [SPEAKER_02]: you hope to have on the world? Yes.

[00:25:46] [SPEAKER_03]: What we hope to do with this

[00:25:48] [SPEAKER_03]: I personally is thinking a lot

[00:25:51] [SPEAKER_03]: about what we managed to do so far

[00:25:53] [SPEAKER_03]: is create a company that is profitable

[00:25:55] [SPEAKER_03]: and can work

[00:25:57] [SPEAKER_03]: where we can offer jobs to people

[00:25:59] [SPEAKER_03]: that are really

[00:26:01] [SPEAKER_03]: enabling them to live

[00:26:03] [SPEAKER_03]: a higher quality life than if they worked anywhere else.

[00:26:07] [SPEAKER_03]: So now we've managed to do that

[00:26:08] [SPEAKER_03]: then the next thing is you know how can I

[00:26:10] [SPEAKER_03]: how can I get to a point where I can hire as many people as possible right?

[00:26:13] [SPEAKER_03]: Because the impact per person who hires

[00:26:15] [SPEAKER_03]: so I've spent a lot of time thinking about

[00:26:18] [SPEAKER_03]: how do we do that right?

[00:26:19] [SPEAKER_03]: And I remember I read a book called

[00:26:21] [SPEAKER_03]: Factfulness Ones where he talked a lot about

[00:26:23] [SPEAKER_03]: demographic development worldwide

[00:26:25] [SPEAKER_03]: and I think

[00:26:27] [SPEAKER_03]: back then the amount of people on planet Earth

[00:26:30] [SPEAKER_03]: were supposed to bow out

[00:26:31] [SPEAKER_03]: at around 9 billion people in 2050

[00:26:33] [SPEAKER_03]: I think it was. I think the statistics are a little bit different now

[00:26:36] [SPEAKER_03]: but around 9 billion people

[00:26:38] [SPEAKER_03]: in 2050 and around 8 billion people

[00:26:41] [SPEAKER_03]: would then be in Asia, in Africa

[00:26:43] [SPEAKER_03]: and South America. So let's say that we are

[00:26:46] [SPEAKER_03]: incredibly successful with 24 slides

[00:26:47] [SPEAKER_03]: and we hire 5,000 people

[00:26:49] [SPEAKER_03]: or even 10,000 people

[00:26:51] [SPEAKER_03]: like that's just a drop

[00:26:53] [SPEAKER_03]: in the bucket right? That's nothing

[00:26:55] [SPEAKER_03]: so how can we

[00:26:58] [SPEAKER_03]: make sure that the culture

[00:26:59] [SPEAKER_03]: and what we do and the model we have

[00:27:02] [SPEAKER_03]: is like spread more

[00:27:03] [SPEAKER_03]: and the only way that I feel we can be able to do that

[00:27:05] [SPEAKER_03]: is if we design some sort of

[00:27:07] [SPEAKER_03]: train-the-trainer program

[00:27:09] [SPEAKER_03]: or find a way to kind of

[00:27:11] [SPEAKER_03]: expand to other companies

[00:27:13] [SPEAKER_03]: so what we're doing is thinking

[00:27:15] [SPEAKER_03]: about how can we take what we're doing internally

[00:27:18] [SPEAKER_03]: which is like

[00:27:19] [SPEAKER_03]: we call it 24 Academy but it's an internal university

[00:27:22] [SPEAKER_03]: where we

[00:27:24] [SPEAKER_03]: today that's you know

[00:27:25] [SPEAKER_03]: the training program I talked about before for our designers

[00:27:28] [SPEAKER_03]: is in 24 Academy

[00:27:29] [SPEAKER_03]: and then we become really good

[00:27:31] [SPEAKER_03]: at making sure everything you need to learn

[00:27:34] [SPEAKER_03]: to be really effective as an employee

[00:27:35] [SPEAKER_03]: at 24 Slides is in the Academy

[00:27:38] [SPEAKER_03]: but now we're also building more general skills

[00:27:40] [SPEAKER_03]: so emotional maturity

[00:27:42] [SPEAKER_03]: personal finance

[00:27:43] [SPEAKER_03]: you know a lot of the other things

[00:27:45] [SPEAKER_03]: that you need to be

[00:27:47] [SPEAKER_03]: successful in life

[00:27:49] [SPEAKER_03]: but that also adds value to you as an employee

[00:27:51] [SPEAKER_03]: in 24 Slides

[00:27:52] [SPEAKER_03]: so we're kind of both building out

[00:27:55] [SPEAKER_03]: what is possible to learn about in the Academy

[00:27:57] [SPEAKER_03]: then actually

[00:27:59] [SPEAKER_03]: this month or next month

[00:28:01] [SPEAKER_03]: we are launching

[00:28:02] [SPEAKER_03]: the first course in the Academy

[00:28:04] [SPEAKER_03]: where we open it up to people outside of 24 Slides

[00:28:07] [SPEAKER_03]: oh interesting

[00:28:08] [SPEAKER_03]: so the idea here is to take those resources

[00:28:10] [SPEAKER_03]: we spent on that how do we take that value

[00:28:13] [SPEAKER_03]: that knowledge and then we expand it

[00:28:14] [SPEAKER_03]: so we can generate just value

[00:28:16] [SPEAKER_03]: for other people outside of 24 Slides

[00:28:19] [SPEAKER_03]: yeah

[00:28:19] [SPEAKER_03]: and where I would personally like this to go

[00:28:22] [SPEAKER_03]: is then to say you know how can we keep building

[00:28:24] [SPEAKER_03]: the curriculum

[00:28:25] [SPEAKER_03]: at the Academy to a point where we can

[00:28:28] [SPEAKER_03]: teach everyone

[00:28:30] [SPEAKER_03]: in the company what they need to know

[00:28:32] [SPEAKER_03]: to start being able to found their own companies

[00:28:34] [SPEAKER_03]: so imagine

[00:28:36] [SPEAKER_03]: you have like one of our

[00:28:38] [SPEAKER_03]: super good designers and

[00:28:40] [SPEAKER_03]: they could learn how to be

[00:28:42] [SPEAKER_03]: even better in the Academy

[00:28:43] [SPEAKER_03]: they could learn all the extra curriculum skills

[00:28:45] [SPEAKER_03]: leadership all of that stuff

[00:28:47] [SPEAKER_03]: and then they could also learn about how do you raise funds

[00:28:50] [SPEAKER_03]: how do you do marketing

[00:28:51] [SPEAKER_03]: how do you do ideation and come to a point

[00:28:54] [SPEAKER_03]: where they're like you know I can actually open up my own company

[00:28:56] [SPEAKER_03]: yeah

[00:28:57] [SPEAKER_03]: and then

[00:28:59] [SPEAKER_03]: where we would like to take it is to then say okay

[00:29:01] [SPEAKER_03]: would it be possible then for us

[00:29:04] [SPEAKER_03]: to help them be successful in that

[00:29:06] [SPEAKER_03]: either investing them

[00:29:08] [SPEAKER_03]: you know help them with

[00:29:10] [SPEAKER_03]: talent from Copenhagen

[00:29:12] [SPEAKER_03]: and around the globe but basically

[00:29:14] [SPEAKER_03]: help our own team

[00:29:15] [SPEAKER_03]: then quit 24 Slides

[00:29:17] [SPEAKER_03]: find some problems

[00:29:19] [SPEAKER_03]: that they could solve building a business

[00:29:21] [SPEAKER_03]: in Indonesia and Peru

[00:29:22] [SPEAKER_03]: then kind of build out basically ecosystems

[00:29:25] [SPEAKER_03]: right yeah and that

[00:29:26] [SPEAKER_03]: that's where I see

[00:29:29] [SPEAKER_03]: so much opportunity there because

[00:29:31] [SPEAKER_03]: there's lots of problems

[00:29:33] [SPEAKER_03]: to solve and fundamentally

[00:29:35] [SPEAKER_03]: building businesses that solves them is just

[00:29:37] [SPEAKER_03]: a really good way and then if we can make

[00:29:39] [SPEAKER_03]: sure they kind of take our culture

[00:29:41] [SPEAKER_03]: and the way that we kind of work

[00:29:43] [SPEAKER_03]: with people as a part of that

[00:29:45] [SPEAKER_03]: maybe you could then be

[00:29:46] [SPEAKER_03]: able to create

[00:29:49] [SPEAKER_03]: environments where you would get

[00:29:50] [SPEAKER_03]: a lot of sustainable companies being built

[00:29:52] [SPEAKER_03]: that could hire many many many more people

[00:29:54] [SPEAKER_03]: right okay so that for me

[00:29:56] [SPEAKER_03]: is like when you look at the like the entire

[00:29:58] [SPEAKER_03]: the huge arc of what we could do then you

[00:30:00] [SPEAKER_03]: can talk about systemic change right if we

[00:30:02] [SPEAKER_03]: manage to get to that level where we can inspire

[00:30:04] [SPEAKER_03]: people to do that yeah so I think

[00:30:06] [SPEAKER_02]: so many ways to go and we're out of time

[00:30:10] [SPEAKER_02]: we'll have to do another episode on

[00:30:11] [SPEAKER_02]: top of this and it come in a couple of

[00:30:13] [SPEAKER_02]: slides when you're sort of a little farther

[00:30:14] [SPEAKER_02]: down the path here Robert this is been a pleasure

[00:30:16] [SPEAKER_02]: people want to find out more about you more

[00:30:18] [SPEAKER_02]: about 24 slides what's the best way to get

[00:30:20] [SPEAKER_02]: that information go to

[00:30:23] [SPEAKER_03]: 24slides.com is number one so you can see

[00:30:24] [SPEAKER_03]: anything in there and then if you have any

[00:30:26] [SPEAKER_03]: question follow up whatever my email is

[00:30:28] [SPEAKER_03]: Robert at 24slides.com or otherwise

[00:30:31] [SPEAKER_03]: just the only social

[00:30:32] [SPEAKER_03]: profile I'm on is LinkedIn

[00:30:35] [SPEAKER_03]: but I'm quite active in there so if you

[00:30:36] [SPEAKER_03]: go look for Robert Glazl I would pop up

[00:30:39] [SPEAKER_03]: at LinkedIn

[00:30:40] [SPEAKER_03]: and otherwise if you go to 24slides

[00:30:42] [SPEAKER_03]: Robert I think I'm the only one this far

[00:30:44] [SPEAKER_03]: got it that is Robert at 24slides

[00:30:46] [SPEAKER_03]: so you can always

[00:30:48] [SPEAKER_03]: look me up on LinkedIn and don't be a stranger just

[00:30:50] [SPEAKER_03]: write me if you have any questions awesome

[00:30:52] [SPEAKER_02]: I'll make sure that the info on the handles and everything in the shoutouts

[00:30:54] [SPEAKER_02]: if people get that Robert thank you so much for

[00:30:56] [SPEAKER_02]: taking the time today it's been a pleasure thank you Bruce

[00:30:58] [SPEAKER_03]: thank you so much for having me

[00:31:00] [SPEAKER_02]: thank you for tuning into today's episode

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