manage your computer business

In this article, learn how MSP procedures and delegation drive business growth, freeing you from the superhero syndrome.

When you've put in the hard work to land a new managed service client, the last thing you want is for them to go dark after you've handed them the contract.

In this podcast, we speak to Brian Mayo of Dynamic Alliance who is well known in Technibble Forums as YeOldeStoneCat. We talked about on how to get started as a Managed Service Provider and how he gets client contracts with recurring revenue. We also discussed on how to approach businesses in your a...

I share why documentation and reporting are essential to help prevent managed service clients leaving.

In this video, I share some search engine keywords that managed service providers should avoid.

In this episode I share with you how to create MSP content that your prospects care about.

In this episode I share with you a quick tip about pitching your managed service provider solutions.

In this video, I share how to convert clients who don't see the need for managed services.. yet.

Is your Managed Services business getting busy? It might be time to start delegating. Here's my story.

Do your prospects think that their Windows XP machines don't need upgrading because they are "currently working fine"? Here is what to do when your prospects don't value IT.

How to make sure you get paid as a Computer Technician? In this podcast, I'm going to talk about getting paid as a computer technician. Something I hear about a lot is technicians saying that their clients didn't pay them, they're having to chase them up, and basically why don't they pay me? The ans...

A lot of techs know they need to grow their business, and this could be having more clients this year or making more money. A lot of people really try to press their goals at the start of the year but few actually put anything into place. In this podcast, I'm going to show you how to find your way f...

What you should do when you encounter pirate software on a client's computer? I mean, it happened to many of us. Discussion: 00:33 - First thing to do when you found out your client is using pirate software 01:59 - Offering legitimate options for your clients 03:02 - Not accepting clients who insist...

Know the importance of collecting your client's details, why it's worth doing this, why their email addresses are really valuable to your business, and why you shouldn't waste too much time building up other ways to contact your clients like Facebook or Twitter followers. Discussion: 00:28 - Contact...

What to do when your business is experiencing a slow period? We often freak out thinking something big has changed. Discussion: 00:17 - Look at your accounting software to determine slow times 00:48 - When does slow times in business occurs? 02:40 - Slow period might be due to internal issues 03:20 ...

Why every business owner needs a proper Business-to-Business parts distributor? Rather than retail locations like Newegg, and Amazon. Discussion: 00:32 - Purchasing from major retailers 01:15 - Warranty problems and other issues 01:53 - Real business to business distributor 02:15 - Benefits of havin...

Here is how to charge for small blocks of time you spent answering your clients' "quick questions" that happens again and again. Discussion: 00:19 - Why clients that keeps on contacting you with these quick questions can cost you money 01:40 - If you can't answer the question with a YES or NO, turn ...

Clients reinfected their computer? Here is how to handle customers who come back with the same problem shortly after you fixed their computers. Discussion: 00:20 - A client returns with the same issues you already solved 00:55 - Always offer to look at their computers and not argue 01:48 - Two possi...

Know how to break your mind set as an employee but that of a business owner. Then manage your time and identify any bottlenecks that hinders you on earning more money. Discussion: 00:16 - Mindset of an employee and not of a business owner. 01:24 - Effective Hourly Rate 02:46 - Computing for the Effe...

Deciding on pricing is one of the questions that technicians ask about a lot. In this podcast going to talk about flat rate pricing verses per hour, when flat rate is the right choice to take your business to the next level and how to do it properly. Discussion: 00:27 - When to start reconsidering f...