Many MSPs and businesses believe they're prepared for an outage because they have backups, redundant internet connections, or cloud-based applications. In reality, most recovery strategies fall apart when tested in real-world scenarios. In this episode of MSP 1337, Chris Johnson sits down with Charles Love of Showtech Solutions to explore the dangerous gap between perceived resilience and actual preparedness. They discuss why incident response plans must come before tabletop exercises, how internet redundancy often fails under scrutiny, and why MSPs should treat their own operational dependencies with the same rigor they apply to clients. From protecting the "core four" business applications to safeguarding documentation, passwords, and recovery keys, this conversation delivers practical guidance for building recovery plans that work when systems fail and chaos begins.
Your Backup Plan Isn't a Recovery Plan
Many MSPs and businesses believe they're prepared for an outage because they have backups, redundant internet connections, or cloud-based applications. In reality, most recovery strategies fall apart when tested in real-world scenarios. In this episode of MSP 1337, Chris Johnson sits down with Charles Love of Showtech Solutions to explore the dangerous gap between perceived resilience and actual preparedness. They discuss why incident response plans must come before tabletop exercises, how internet redundancy often fails under scrutiny, and why MSPs should treat their own operational dependencies with the same rigor they apply to clients. From protecting the "core four" business applications to safeguarding documentation, passwords, and recovery keys, this conversation delivers practical guidance for building recovery plans that work when systems fail and chaos begins.