TNB Tech Minute: OpenAI Promises Not to Keep Business Customer Data
WSJ Tech News BriefingAugust 19, 2026
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TNB Tech Minute: OpenAI Promises Not to Keep Business Customer Data

Plus: FTC warns companies on using private consumer data to set prices. And a Chinese humanoid robot-maker soared 460% in its trading debut. Julie Chang hosts.


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[00:00:01] Here's your afternoon TNB Tech Minute for Wednesday, August 19th. I'm Julie Chang for The Wall Street Journal. In a bid to win customers from rival Anthropic, OpenAI is promising not to retain business customer data. The pledge contrasts with Anthropic's policy of keeping customer data for 30 days to ensure the safety of its latest models. OpenAI announced today it's previewing new tech to some customers that help it detect safety risks across multiple interactions with its models.

[00:00:31] The ChatGPT maker said data would stay on infrastructure controlled by the customer, and that it's developing a system to store the information with customer-owned encryption keys so OpenAI staff cannot view prompts, responses or sensitive details. News Corp, owner of the journal, has a content licensing partnership with OpenAI. We exclusively report that the Federal Trade Commission is warning companies that they must disclose when they use highly detailed personal data to set a price offer.

[00:01:01] Companies often use a customer's personal data, including browsing history, location, device type, purchase patterns, and even how long a cursor hovers over a product in order to determine how much to charge that customer for a product or service. Now the commission is warning that the practice could violate consumer protection law. In a new enforcement bulletin, the FTC will tell companies that they must disclose when they use personalized pricing,

[00:01:25] including the type of data that was used to generate the offer, or potentially face lawsuits if they don't. And a Chinese maker of humanoid robots soared 460% in its trading debut in Shanghai, reaching a $51 billion market valuation. Unitree Robotics is the first humanoid maker to list in mainland China. The company generated about $250 million in revenue with about $40 million in profit last year.

[00:01:54] But last month, the U.S. banned most imports of new humanoid robot models over national security concerns. And in its offering perspectives, Unitree warned trade restrictions could impact business, given that over 40% of its revenue comes from outside China. And that's it for your TNB Tech Minutes. We'll have another Quick Tech update in the morning.

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