ACEs Conference Recap with Art Llamas - EP69

Eric Anthony (00:07):

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Justin Esgar (00:56):

Here's something that is really interesting, unless you are a Northeastern Jewish person, the concept of sleepaway camp is so foreign. Every client I talked to, I'm like, oh, Roman left for Sleepaway Camp. They're like, oh, that's cool. How long has he gone for a week or two? And I'm like, no, he's gone for seven weeks. The camp has this amazing facial recognition software where because they take so many photos of the kids, you can go into the camp app and it will show you all of the photos, but it will also show you just the photos of just your kid. And last year, Roman was in the background of a lot of photos and it found him in the mass of a hundred kids, a little tiny picture of Roman's face and he's just like, there it is. And if flags it for you, I got to say the camp facial recognition program is probably some of the best facial recognition I've ever seen in my entire life.

Eric Anthony (01:58):

Somebody probably works for the CIA and they got it from the federal government, but that's huge. I mean, I get that right, because Amy, Amy actually leaves to go. It's only for a one week camp. She leaves the weekend of 4th of July to be the photographer at a one week sleep away camp. And just the work that goes into doing that every day is huge. So a bigger camp for a longer period of time. Yeah,

Justin Esgar (02:31):

And I mean, I give a credit where credit's due. They have a great social team. They post constantly. And the other thing is that they're very in tune with a lot of camp moms post the pictures of their kids on social and then tag the camp and the camp reposts it. So if you don't check the Instagram reel of this camp seven times a day, you only check it at night. You're going to have 4,000 things to click through. You know what I mean? They're on their game. Their video team is really good. Actually, they put out a video today, maybe it was yesterday, where they were introducing all of the head counselors and all the people who worked there and stuff like that, and they did a really good job. The videographer was filming them in a circle and then stopping on people, and then they went to go get him. He actually very well cut the footage to then zoom out to look at the monitor of the footage to turn to him, and he went like, peace. And then he zoomed it back into the monitor to continue on. He did it really well for the price I'm paying. They hire pretty good people,

(03:48):

Let's put it that way.

Eric Anthony (03:50):

That's good though. And our audience right now is going well, how does that relate to me?

Justin Esgar (03:57):

It doesn't.

Eric Anthony (03:58):

It does. It really does. It actually does. I can tie this in.

Justin Esgar (04:01):

Okay, go for it.

Eric Anthony (04:03):

It's the social media component,

Justin Esgar (04:05):

Right?

Eric Anthony (04:05):

How much more valuable is that to you as a parent of somebody who's engaged with that camp? How much is that extra piece of service valuable to you?

Justin Esgar (04:19):

Yeah, the social media part is massive because it gets to show me what things he could be up to. While it might not be a picture of his bunk per se, on the lake playing with the water skis or jumping on the big inflatable things, there might be a shot of him playing gaga or playing baseball or building something. But I know in my head, somewhere along the line, he's going to go to the lake because the lake looks great. You know what I mean? Or he's going to be at the pool, I'm going to see a couple shots of the cafeteria or things like that. So even though I'm seeing some other kid having fun getting whipped around in the tube on the speedboat that they have there, I know eventually Roman will get to do that, and I see another picture of him being happy, and I could equate that into the picture of this other kid being happy. So there's a lot of clout that goes on from that social media feed. Yeah,

Eric Anthony (05:16):

It's the same thing as an MSP, sharing their client's successes with the rest of their clients and with the world, of course with permission, but success breeds success and people are interested in that and people are going to be attracted to that. And so it is a good methodology for doing social media advertising organically. Social media is something that you can do. If you have spare time and you are not getting customers, do some social media. It's fun, number one. And number two, it will get you out there and talking about client successes. You don't have to say who the client is. You even have to use pictures or video of the client to create content that shows how your services solves a small business problem.

Justin Esgar (06:06):

But yeah, get some posts out there because best case scenario, or actually worst case scenario, sorry, worst case scenario is that it just builds social clout for you. Yes. Right. When we were talking to somebody way back in the beginning of the episodes and they were talking about, they got some deal with some client and they did some big networking thing and they were able to talk about it, but they didn't say who it was, but they used it in their document, in their proposals to say, we did this $80,000 job at the baseball stadium or something like that. I forget.

Eric Anthony (06:48):

Yeah, I don't remember who it was. So help us out, guys. Go watch all the episodes, find it and let me know. And by the way, if you do, there'll be a prize in it. There

Justin Esgar (06:59):

You go.

Eric Anthony (06:59):

I'm going to put up a prize for this.

Justin Esgar (07:01):

This is the hunt and peck portion of the show. I don't

Eric Anthony (07:04):

Know what it is, but there will be a

Justin Esgar (07:06):

Prize. You get something? What's up everybody? Welcome to All Things intimacy podcast. I'm your host, Justin icar. With me always is my good friend, podcast producer extraordinaire, and the man who doesn't tell me to shut up quick enough, Mr. Eric Anthony.

Eric Anthony (07:24):

Oh, is that my job? Now? Do I need a symbol? I don't even,

Justin Esgar (07:31):

This is only when the intro is.

Eric Anthony (07:33):

Do I hold up the combos bag to tell you to shut

Justin Esgar (07:35):

Up? It's only when the intro is 16 minutes in. I was watching, I want to say it was Star Trek Discovery in the first couple of seasons, and Michelle and I would watch it and she would go putting the intro in. Now that's so late. And I'd be like, whatcha talking about? It's only two minutes. And I go look at the clock on it and it's like 20 minutes in on a one hour episode is like they're finally doing the intro. I wouldn't really call it a cold open the way we do ours, but, and so our cold openings are getting longer and longer is Friday. It's Friday it's time from the group. From the group. It's called from the group. It's time for fun. Fun.

Eric Anthony (08:22):

And now from the group.

Justin Esgar (08:33):

All right, in all seriousness, Joel Tillman, what's up? Joel writes For those who drank the Meraki Kool-Aid we have and now resell it. Do you always sell hardware at MSRP? We got a pretty good pricing generally. I'm wondering what other Meraki partners are doing. This is a great question specifically about Meraki, and I'll tell you why. First off, you should always sell at MSRP or just under for everything, but Meraki is different. I'll tell you why Meraki is different, because Meraki's MSRP is already like 45% over cost on all of their products. Their pricing is outrageous. They sell a 24 port switch for like $6,000, but MSRP is only like three. I'm not lying about this.

(09:17):

We tend to sell everything at MSRP because this way, if a client looks it up, we can just go, it's the same price as everything. We'll never go over MSRP. You can't do that. Will I shave a couple of bucks here and there, depending on what they're buying? Yeah. I have had one client one time who was like, well, you're selling it for 9 99, and I found it at CDW for like 9 82, and I wrote back them, and this is what I said. I said, listen, you want to buy from CDW. Fine. I will work on this stuff, but I will make zero guarantees at any of it works. I'll make zero guarantees on any stuff. And also, I'm not the kind of person to go back and forth with. So if you're going to buy from CDW moving forward, anything we tell you to buy, you have to buy from CDW end of story. And this is the very cut and dry version. I was a little more fluffy with my language then, but they bought it from us for the $10 difference. They wanted to know that we would be giving them the right things. I was like, if you call CDW and you get a problem with it, guess what? I'm not coming to save your butt. You're going to deal with, you're going to sit on hold and listen to the, what's that Cisco hold music that everybody knows you are going to deal with it.

Eric Anthony (10:29):

But yeah, I mean

Justin Esgar (10:30):

MSRP or a little under,

Eric Anthony (10:32):

Here's the secret. You're not going to make money on hardware.

Justin Esgar (10:36):

You will Meraki hardware though. That's the thing. Most hardware,

Eric Anthony (10:39):

No, there's some exceptions and that's the exception to the world, right? But you're in the business to make money off of service, and so I don't really care what you charge for hardware. Now, you can't lose money on it, of course, but you need to focus on making sure that if you sell them a piece of hardware, that the services price that you are selling them includes the cost it's going to take to support that piece of hardware over time. And that's the difference between being a services company and being a reseller.

Justin Esgar (11:19):

If you are going to sell any networking hardware, you should then be adding on a networking hardware management fee or something if it's not already included into your price. Again, this also, I mean, we talk about this all the time about adding those fees and stuff like that. I think it really is dependent on how much you're charging. If you're charging your client $75 a computer, you can add in a network management. If you're charging your client $200 a computer, you might not be able to get away with it, but there are places to do my take on it also is that selling it at MSRP or just under from nothing else helps build trust with the customer that you're not overcharge 'em for something else. Because let's say it's 9 99 and Utah, all right, I'm going to charge you a thousand just making up a rough number or more. They're going to start questioning all of your pricing if they find out it's actually 9 99, you know what I mean?

Eric Anthony (12:14):

Well, and you know what? That's actually a better way to put it. I don't care how you sell it, how you recoup your cost. The one thing I don't want you to do is sell it for over MSRP and say, oh, it's because you're getting better service. No, the service is included in the service fees, not in the markup of the equipment.

Justin Esgar (12:35):

Yeah. Well, there's a couple other solid good answers. Craig says, 20% markup on what we pay for the equipment, which is good. That's usually a baseline. Someone else said 30. I do 35 to be honest. Joe Hennessy wrote, we do MSP. Eric Elder said Check CDW. Basically, I'm paraphrasing. Check CDW and give the pricing that CDW says otherwise 20%. But Joel, thank you very much for the question. And that's been from the group.

Eric Anthony (13:11):

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Justin Esgar (14:25):

Child labor laws in Missouri State that people under the age of 16, which we have some under 16-year-old interns through a CARES program like in Missouri state, that they're not able to work around ionizing or non ionizing radiation, which means in theory, children under the age of 16 cannot work in an office that has wifi.

Eric Anthony (14:46):

That's weird.

Justin Esgar (14:49):

What's not weird is we have a guest today. I love it when we have a guest. Let's bring 'em up here.

Art Llamas (14:57):

Intro music.

Justin Esgar (14:58):

My intro music. Is that what you're doing? Art is watched an episode or two. I like that. That's good stuff. Mr. Art Yam is from Ignite Technologies, not the other one that we're not going to talk about. What's up dude? How are you?

Art Llamas (15:11):

Hey man. Hanging in there. Living the dream.

Justin Esgar (15:14):

Living somebody's dream. We had a lot of, just before we get into anything, for anyone who's listening or watching, there was a lot of pre-show banter, and so there might be some inside jokes we'll try to explain as we go along. It's cool. Alright. For those who don't know who you are, one, welcome to the All Things MSP podcast and give everybody a two minute spiel. Who are you? What do you do? Why are you here?

Art Llamas (15:36):

Oh, I'm a guy playing a guy. No, essentially the big grand scheme of me is I currently own an MSP, if you want to use those terms, an A CN, I'm an IT guy at heart, but focus on the Apple side of things. And throughout the years I've been in many different environments, whether it's K through 12 or I coal, my own A SP, which is also part of the A CN. And here last year I had a midlife crisis and decided it was time for me to go off and do my own thing, which there's some fears with that, but then there's also the opportunity to grow. So like I said, I'm just a guy playing a guy, playing another guy, playing another guy. Nice.

Justin Esgar (16:24):

And so you're here today. We saw you at the ACEs conference that we put on. We wanted to kind of get into things about that a little bit. Recap from an attendee's point of view. So everyone here who's listening should know what ACEs is. If you don't know what ACE is at this point, please listen to all the things MSP podcast episodes from January, 2024 through May of 2024, and then come back to this one. Anyway. So Art, what'd you think of the conference? Man,

Art Llamas (16:58):

It was fantastic. You have, I think in your mind a little perspective of this is what I could, I don't know, expect to see, expect to hear from the typical, lemme sell you some products, this will help your business have lunch, have a nice day. And really for me is when I really got into the space and was able to conversate, even in between the small breaks, you really realize that not only are you in a place where you're speaking to people that are suffering like you are, but you're also able to see this breadth in this deep scope of different acn, different people who consider themselves MSPs, business owners, even some technicians, people that focus on one thing versus another very heavily and they're successful on that side. And it was really fantastic to be able to at that level understand, hey, it's not one way to do things and it's not a very, this is X, Y, and Z, and these guys are doing them in many different scopes.

(18:11):

But the realities of you being able to feel comfortable to grow or to expand or to venture out or to even try something different or hear the pros and cons of things that you were considering to try. It's pretty neat, especially in that type of environment. Almost like one of those, I don't want to say AA circles, but you can be vulnerable. You can get out there and you can say, Hey, this is what I'm struggling with. What are you doing? Oh, we're using this PSA, and it doesn't connect to this, but that RMM and these backup tools and yada yada, yada. And it's great. I took a lot of notes, a lot of notes.

Justin Esgar (18:50):

Well, you nailed it in one. So we're good here. Thanks everyone

(18:56):

Near and ear, what do you think was your number one takeaway? You got a lot of conversation. I know this was your first ACEs, those hallway tracks always super valuable to everybody. The problem with ACEs for me has always just been that I'm always tending to everything. So I'm always like, did you eat? Did you do this? How did this guys come inside, do this, two minutes, two minutes, two minutes, get back on stage, do this. I never get to listen to anyone and I don't really ever get a chance to talk to anybody about work, which is kind of annoying, which to be honest was the original reason I started ACEs was that way I can make my business better and I have yet to do anything. But you had some great conversation. I saw you mingling and talking to a lot of people. What was your biggest takeaway from the presenters versus what was your biggest takeaway from say, the network track or the conversations you had on the side?

Art Llamas (19:55):

Well, just to reiterate, I think it's very clear that there isn't one way to do things. And even when you think this is the path, this is the goal, especially with a little bit of my background of the thought process of growth, it's like you're not really successful until you have an admin and a secretary and a retail spot and you're reselling and you're supporting this and you're doing that. Something I noticed when you purchased your other company, it's like, oh, you're going into the service side. It's kind of like this expectation of we need to be here, here, here, here before we reach some level of success. But when you step back and really speak to somebody who's kind of been there and done that and then meet some of these guys who are like, we've shrunk down on purpose, we're keeping it tight on purpose and this is what fits in the model that we feel good about, it just rees us like, Hey, I don't need to rush.

(20:56):

I need to focus more on building, making sure that my processes are correct and I am willing and open to ask. And being in those environments, like I said, you feel very comfortable with, Hey, I'm not sure how to handle this particular thing. One of the big topics that everybody talked about was compliancy. Which way do you go with compliancy? Well, it's like that meme with a guy walking with a girlfriend and looking backwards. It's like, which MDM, which RMM? What am I going to tie myself into? What's security suite? I mean, it's on and on and on.

(21:34):

I wouldn't say there's one thing versus any other thing in terms of the speaker or the hallway talks. It's really just everything. Because when a speaker kind of sets off this theme or whatever they're talking about in this particular subject, it really puts everybody in the, oh, I can relate and this is how I handle those things. And then everybody else, I didn't do that at all. I went backwards and did it this way. And you're like, but you still got here. Oh, I could have done that too and it could have gotten me here quicker or easier, less heartache. So it's really, once again, the environment. I think it's a collective, we're all suffering and struggling. How are you doing it versus how am I doing it and how are you managing it versus how are you managing it? One of the speakers that really got me, I forget his name, horrible name, sorry, but the gentleman who was talking about stress and talking about you got to kind of focus on yourself as well, especially since some of us are business owners. That's one thing that I think is negated quite often because you're under pressure all the time. And like we said earlier, sometimes the world chooses violence and you got to just, so that was a good one. But no man overall, I mean there, there's a lot of little things in between, but it's really being in the presence of everybody else that it's fantastic.

Justin Esgar (23:05):

Yeah. So the person you're talking about is Sean Spencer, by the way, who was on the show a couple weeks ago. Yes. I mean that's always been one of the goals for the conference has been that mix of people. And I always bring up these two people as my prime examples, and at this point people should know this, which is that Steve Sorbo, who's an one person only does residential in the Pacific Northwest versus Matt WH, who has a 20 person multimillion dollar, A-C-N-A-S-P out in Minnesota. And yet the two of them can collaborate and work on ideas together, even though on paper they would be the furthest things apart from one another, right? Why would either of them use the same tools or even have the same methodologies or processes? But the fact of the matter is that there are things that they can learn from one another, and then there's everything in between for everyone else.

(24:01):

You all learn from one another in that regards. The other thing you brought up, which was that you picked up a single thing from Sean, just as an example, which is I think that's the way people need to go to any conference, especially as long as the conference, whether it's ACEs or not. If the conference is content driven versus sponsor driven, you should be able to get, I always say the golden nugget, one small thing out of every topic. If you can do that successful conference, whether you have the hallway tracks or not, I don't know. Eric, what do you think?

Eric Anthony (24:41):

So I think that there's, first of all, there's a huge conversation going on about conferences in general, and I think ACEs is one of those that is doing what people want. You mentioned it's the content versus the sponsor. It's the content versus the pitches. People don't want to be pitched to anymore. They want to be educated, actually, in my opinion, they've always wanted to be educated. And ACEs is that for me, especially being somebody who is not as tied closely to the Apple Consultants network and the Apple ecosystem, even though I use it every day, I'm not as tied into the Apple MSP ecosystem.

Justin Esgar (25:29):

It

Eric Anthony (25:29):

Was to me a much more interactive mind share type of event where we have all this technology and we can do podcasts and we can do community meetups virtually and stuff like that. But being in the same room gives you a different level of engagement and being able to talk about all those different things with people who do it very differently than you do, I think has huge value

Justin Esgar (26:03):

And art. You and I are completely different businesses. You're a solopreneur, you have some part-time people who are working for you versus mine, and yet you and I could sit down and have a conversation about the pros and cons of Agy versus Jam versus Mosul. We can talk about the pros and cons of Halo versus ConnectWise versus syn grow versus building out your own ticketing system or FileMaker, whatever. And we can learn from each other because I think one of the big things that, especially when you get bigger people tend to forget to do is look back at what it was like when you were smaller. Because when I was a single person company, when I first started, I had to be scrappy af and even in a 10 or 12 person company, now I try to be that way as much as possible, even though there are cliffs at every angle for me to do that against. So I always have to balance those two things out. So I get to be the wise old person here to be like, you can be scrappy now, but later. Think about I'm helping current art, think about future art because past Justin didn't think about current Justin. You know what I mean?

Art Llamas (27:16):

Yeah. Save your knees 100%. It's like don't be jumping off those. They're going to hurt later for sure. Yeah,

Justin Esgar (27:21):

Exactly.

Art Llamas (27:22):

I'll tell you something also kind of along those lines is I guess I underestimated there's a Slack channel, everybody's on Slack in some form or another. The Mac admin side. I mean the connectivity of us is you can just reach anybody at any time almost. So there have been relationships over the internet and whatnot, but being able to meet some of these guys really solidified it for me. I mean, there was a couple guys like Tim Pearson, Adam Berg, even Benjamin Morales, Benjamin picked me up from the airport we've never met in person. He was like, anybody need anything? I was like, I need a ride from the airport. And he was like, I got you. And it's really one of those, especially with Adam. Adam is kind of in my spot where he's in this kind of growth phase and he's around my size. He is getting another technician and technic expansion, but he's on the west coast, I'm in the Midwest.

(28:19):

We kind of have some differences, but then at the same time, fundamentally we're doing a lot of things similar. So him and I mean just over the dinner that we had, we were notes, notes, notes, notes, notes the whole time. And I'm like, we need to talk about this more in the future. And him and I have stayed in contact with a lot of things. I mean, he's throwing stuff my way, I'm throwing stuff his way. And it's definitely eye opening in terms of being able to establish a relationship with somebody that is in your same bucket and grow from there way beyond the traditional, Hey, here's my slack. Send me a message or whatever.

Justin Esgar (28:59):

I think Ben picked you up because he knew that TSA would've removed any sort of axis from your backpack or anything like that so you'd be safe.

Art Llamas (29:07):

Yeah. Well I got through TSA pre-check really quick, unlike some people, I won't name any names, Adam from tidbits we, so I got Adam. What

Justin Esgar (29:21):

Funny is DSA stopped me. They stopped my bag on the way in because they saw all the wires and I was like, I'm hosting a conference. And he's like, oh yeah, sure, go on in. And then on the way out they stopped me again because I had an open bottle of Pepto Bismol and he's like, did you use this? And I was like, I just hosted a conference for two dates. And he's like, all right, good. He's like, well, if it was closed, I wouldn't let you through. But since you said you used it, I hope that conference went well. I was like, the TSA doesn't work anymore.

Art Llamas (29:46):

No, I'll tell you why, Heather. Okay. One thing that I noticed the most, and I wish I would've recorded it, but I was trying to focus on the presenters. I think one of the best things I take away from this year's conference out of anything is you running back and forth with the microphone to give to people so that they can speak. Oh, it was fantastic. Somebody needs to put all those clips together and this should be the start of the show.

Justin Esgar (30:15):

So true story is that in Baltimore we rented, they make these foam microphones, they're called throw mics, and we rented it and within 30 minutes we realized that it was a horrible idea because everybody had a glass of water next to their laptop and these are it people who can't catch,

Art Llamas (30:31):

Who can't catch, who can't catch. So

Justin Esgar (30:35):

That turned into me just running with the microphone and handing it off to people and maybe tossing it over a person or two's. Okay, so you've been home now? Yeah, we got to into this business because we can't throw a football. Exactly. Go sports. So you've been home now for a couple of weeks since ACEs. What have you decided on as a course of action now? Have you taken any big stride or starting to take, because you shouldn't be jumping in anything right away? Have you looked at anything as big strides for the rest of the year? Have you taken a couple of small steps? What are you looking at now that were takeaways from the show?

Art Llamas (31:12):

Yeah, I mean definitely my overall stack, as you would say, at times I think we get lost with the flashiness and we've done it. You see a new MDM with a new tool and you're like, oh, look at this. This can make this easier. So what I will say though is Michael from Origin 84, 1 of the first things that he put in the Slack channel after the conference was now that you have all these flashy things in your head and all these new things, you want to try these tools, he's really step back and don't let it marinate and really just try to internalize what you learned and focus and not get on every flashy little thing. So I have really applied that. I have not gone into anything super crazy. I know that I was going to upgrade my MDM just because I wanted to focus on compliancy a little more and I wanted it tied into it.

(32:10):

So I was going that route anyway, but you have all these ideas now I'm like, oh, well I got to get into the marketing side. I mean Steph and I had a fantastic conversation, Steph, how do you say her last name? Yeah. And that having somebody who is passionate about what they do but is also willing to kind of foster you through the beginning steps of that. That's what I think we need, especially when it's not in our lane. So having her as an out to be able to look into the marketing side is fantastic, but it's also, I know I need to get there, but I'm not just, we're doing all these things. I learned all these new stuff and everybody get out your notepads and we're changing the name and changing our color to purple. Nah, I am definitely slowing down. But like I said, these relationships that I've made, especially with Tim and Adam has really put me into a space of I need to focus on these certain things and then once that gets completed, then I'll move on to the next task. Most it people do, right? Task, task, task, I'm getting there. But I would say that overall it's really helped me have a broader scope of where I want to go and what's possible. Especially when you good old Lucas. Lucas is like, they don't even know I own the place. And I'm like, that's a neat goal.

Justin Esgar (33:36):

What? Nobody notices that Lucas owns our place also. I'm kidding. You're right. Because I think I saw a lot of the chatter come in from afterwards and everybody, Lucas' talk on EOS and boss Ups talk on their modified version of EOS, which they call boss up. Both of them people came in, they were like, I'm going to implement this right now. And Michael stepped in before I had a chance to be like, don't, because too many people saw the shiny flashy thing and many IT people we have AD who wants a waffle. And so it's one of those things, I think the methodology you're implementing is good, right? Small steps. But think about that larger goal for the rest of the year where in the summertime of 2024, where do you want to be at the end of 2024 and what are the small steps to get you there?

(34:31):

Because a lot of the times as IT people, we look at all problems. We say there's a point A, there's a point B, I'm going to go the most direct route, but there's hella numbers in between those two. There's all I know math, there's decimals all the way up to a millionth point. So there's things that need to be done and steps that need to be taken, baby steps that need to be taken in order to accomplish those larger goals. Agreed. Alright. We're just going to wrap up here. Where can people find you online if they want to talk to you or discuss your experiences at ACEs or what you're doing with your business?

Art Llamas (35:10):

Yeah, I'm in the ACEs Slack. I'm on Mac admin Slack. I mean you can Google my name probably in LinkedIn somewhere. Yeah, I'm out there. Ask a friend if they listen to the podcast, they probably know somebody who knows. Somebody probably knows me at some point.

Justin Esgar (35:29):

I know you, so if you need help finding art, you can come talk to me, I'll find you.

Art Llamas (35:34):

And really this is like an extension of, it's kind of the same thing, being able to open your arms and say, Hey, if somebody does feel a little bit apprehensive about reaching out to somebody for, I don't know, advice or what direction are you going? This community here within the Mac admins and the ACEs Slack, it's open. It's just you really got to put yourself out there and ask. And if you do ask, you're going to get some replies. So I would say, even if you don't feel like throwing it out in a public forum, just DM me

Justin Esgar (36:08):

When we say the same thing to be true about the all things MSP Facebook group, facebook.com/group session, all things, how to get it in there. Alright, thanks so much for being here, man. Eric, any final words before we say goodbye to the good folks at home?

Eric Anthony (36:21):

I think this was a great episode that really points out the reason why you should go to a conference and why you should be selective about going to a conference. You need to go to one where you are going to get the things out of it, like art mentioned today in terms of other perspectives, educational content, that kind of thing. But no, nothing else besides that. Art, thank you so much for being here today.

Art Llamas (36:49):

Thank you guys for having me.

Justin Esgar (36:50):

10, 10, no notes. That's it from us. Bye.

Eric Anthony (36:55):

Thanks for listening and don't forget to subscribe to us on your favorite podcast platform. You can also follow us on Facebook, but better yet, go ahead and join the Facebook group. You can also follow us on Instagram if that's your thing. And make sure you subscribe to our YouTube channel at all things MSP to catch us in all of our video glory. And last but certainly not least, if LinkedIn is your thing, you can follow us there as well. And a special thank you to our premier sponsors Super Ops Move Bot goes into Easy DM a C and comtech. And we also want to thank our vendor sponsors. The All Things MSP podcast is a biz POW LLC production.