AI: The New Bacon of Tech? | EP75

[00:00:06] [SPEAKER_01]: I noticed Liquid Death now sells a tiki mug of a skull. Have you seen this?

[00:00:14] [SPEAKER_01]: Yes, I have. I saw this yesterday in my I'm stalking my kid at summer camp Instagram feed

[00:00:23] [SPEAKER_01]: and I was gonna send it to you and I just I forgot to I figured you would have seen it anyway

[00:00:30] [SPEAKER_01]: but I want it for nothing more than doing this show. Like I would have no reason. I really only

[00:00:38] [SPEAKER_01]: link I only drink the Liquid Death now on the show because they're not a sponsor. If they were

[00:00:43] [SPEAKER_01]: sponsoring, I would drink a lot more of it. I did also notice a couple new flavors out when

[00:00:47] [SPEAKER_00]: I went to the store the other day. Yeah so I have my own Liquid Death story from this past

[00:00:52] [SPEAKER_00]: week. I went to go my wife actually got me a couple of cases for Christmas and so and yes I know it

[00:01:01] [SPEAKER_00]: is August okay and I haven't it doesn't go bad. I know just wait just wait you said that a little

[00:01:09] [SPEAKER_00]: too early so there son. No. So I went to go get this other case out and I'm like this

[00:01:18] [SPEAKER_00]: first of all it stuck to the shelf second of all it was very light okay. I go to open it up

[00:01:26] [SPEAKER_00]: and I think I ended up with four cans that had not leaked or something even though even the

[00:01:34] [SPEAKER_00]: ones some of the ones that were half full when I opened them they still seem to be sealed.

[00:01:38] [SPEAKER_00]: I have no idea what happened there. What flavor was it? It was the berry one. Oh okay so there's

[00:01:49] [SPEAKER_01]: got there's fruit flavoring in there that probably like ate away at the can or something. I honestly

[00:01:55] [SPEAKER_00]: don't know. I don't know if something happened maybe because you know what the air conditioning

[00:01:59] [SPEAKER_00]: went out maybe they overheated and something but there was no visible sign of explosion.

[00:02:07] [SPEAKER_00]: So yeah it was really weird and for it to be more than one can. You should email their customer

[00:02:13] [SPEAKER_01]: support I guarantee you they send you 45 more cases of it. It's it all matters the regular

[00:02:19] [SPEAKER_01]: water and the sparkling the sparkling water the white can the black can. It's really like

[00:02:27] [SPEAKER_01]: water is not water right we know this if you ever if anybody watches the water sommelier

[00:02:32] [SPEAKER_01]: on TikTok he's amazing. It's not just water is what he says and he's voted that liquid death

[00:02:38] [SPEAKER_01]: is one of the best waters just because of like what they do or better yet don't do to it to

[00:02:44] [SPEAKER_01]: produce it and the fact that it's in a can the the fact that it has all the electrolytes

[00:02:49] [SPEAKER_01]: and the ph balance and whatever I'm not a sommelier what do I know but the water itself

[00:02:54] [SPEAKER_01]: is supposed to be really really good for you and it's really refreshing. I still just drink

[00:02:59] [SPEAKER_01]: a lot of Diet Snapple. Look if Liquid Death if you don't want to step up to the game Snapple

[00:03:02] [SPEAKER_01]: where are you at? We're here at atmsp.link slash forward slash sponsor me it'll exist by

[00:03:11] [SPEAKER_00]: the time this episode comes out. Data migrations are complex and irritating creating days of

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[00:03:46] [SPEAKER_00]: forward slash movebot. What's up everybody welcome to the All Things MSP podcast.

[00:03:51] [SPEAKER_01]: I'm your host Liquid Death Justin alongside with very very Eric Anthony. Oh that kind of

[00:03:58] [SPEAKER_01]: kind is it I think it's very very I don't remember what the name of the it's something like that

[00:04:03] [SPEAKER_01]: Berry Death. They're not a sponsor. It doesn't matter they're not a sponsor but I'm gonna look

[00:04:08] [SPEAKER_01]: at it but bury it alive I think that's it or Slaughterberry? Maybe there's two different kinds

[00:04:18] [SPEAKER_01]: they have so many flavors now. Ladies and gentlemen when you really we've gotten DMs

[00:04:24] [SPEAKER_01]: being like hey Justin hey Eric are you guys like this all the time? Yeah we are this is

[00:04:28] [SPEAKER_01]: basically all I do all day long is look up this crap. Bury it alive which is the silver can which

[00:04:34] [SPEAKER_01]: is probably what you have. Yes. They now have cherry obituary squeezed to death which I think is

[00:04:44] [SPEAKER_01]: orange. Makes sense. Grave fruit as opposed to grapefruit. Grave fruit. I would like that.

[00:04:53] [SPEAKER_01]: Convicted melon. If I can find that one. You can buy it on Amazon according to this website.

[00:04:57] [SPEAKER_01]: You know what's really annoying me though I'll tell you this much you know what really grinds

[00:05:01] [SPEAKER_01]: my gears that it's been well over a year since I've been in this space and I still can't get

[00:05:05] [SPEAKER_01]: these freaking Elgato Teemu lights to not like change when I move. I know it's not the lights

[00:05:11] [SPEAKER_01]: it's the camera but I can't complain about the camera because my wife works like that.

[00:05:16] [SPEAKER_00]: Yeah because we won't mention the camera name either. Death Dust? This is new it's a hydration

[00:05:22] [SPEAKER_00]: pack. So I will tell you that most likely the problem with your camera is that you either have

[00:05:29] [SPEAKER_00]: it on auto exposure or you have it on auto white balance. I have it on auto shut up I don't know.

[00:05:38] [SPEAKER_01]: Should we do this should we start over again now? Why? Because most likely the listeners

[00:05:44] [SPEAKER_00]: have stopped. Yes but those that are still here we love you by the way. And go to

[00:05:52] [SPEAKER_01]: youtube.com. You can see me giving you heart hands to the Asian one too. The reason we're talking

[00:06:01] [SPEAKER_01]: about this is actually a reason why I wanted to bring up the the liquid death thing is

[00:06:07] [SPEAKER_01]: liquid death took the world by storm because of good marketing and I know a lot of people who

[00:06:15] [SPEAKER_01]: were into it for a long time they're not into it now because to be honest it's a little

[00:06:20] [SPEAKER_01]: bit of a fad and I want to talk today to you about another fad that I'm seeing and I've called this

[00:06:28] [SPEAKER_01]: out before on the show and I've gotten feedback that I'm wrong and I'm not.

[00:06:39] [SPEAKER_01]: And that's AI is a fad and I can prove it. I can prove it by throwing back at you the

[00:06:47] [SPEAKER_01]: words you just gave me. So I'm actually using your proof which is what happened to IoT?

[00:06:53] [SPEAKER_01]: Everybody wanted IoT. IoT is going to change the game and it's like oh it can control the

[00:07:00] [SPEAKER_01]: weather in my house. That's all it does. It's a thermostat. Nobody wants it in your fridge.

[00:07:06] [SPEAKER_01]: Nobody wants that. My robot vacuums they get stuck on a chair that has a leg that

[00:07:13] [SPEAKER_01]: you know like I talked about this before because it's not just a straight leg it's

[00:07:16] [SPEAKER_01]: a curved bottom. They get stuck so robot vacuums are out. Lady in the box, the apple lady in the

[00:07:22] [SPEAKER_01]: box, by the way my daughter's name we call her S-I-M-I and the lady in the box picks up because

[00:07:31] [SPEAKER_01]: I go hey Simi go brush your teeth and lady in the box goes I've looked up results for brushing

[00:07:35] [SPEAKER_01]: teeth. No not what I wanted or the other lady in the box would just every time I go upstairs

[00:07:41] [SPEAKER_01]: because we got a bunch of the Amazon ones everyone has got a yellow light on them. Every

[00:07:45] [SPEAKER_01]: single one. The amount of times I say so and so clear notifications in a day is unbelievable.

[00:07:54] [SPEAKER_01]: Yep. IoT sucks. It was a fad. AI as much as I like using chat gbt or making funny pictures

[00:08:01] [SPEAKER_01]: or some of the other new AI things I found it's a fad. Stop trying to shove it where it doesn't

[00:08:08] [SPEAKER_01]: belong. It's not bacon. Stop putting bacon on everything. Remember when that happened like 10

[00:08:14] [SPEAKER_01]: years ago? Like we were done with muffins. We were done with cupcakes and then it was

[00:08:18] [SPEAKER_01]: cake balls. I love you Auntie Liana but then it was bacon. People are like hey I'm going to

[00:08:23] [SPEAKER_01]: give you this really gorgeous gorgonzola veggie salad but it's topped with bacon.

[00:08:28] [SPEAKER_01]: Why? Stop shoving bacon into things. Don't get me wrong I love bacon. I eat bacon. Stop doing it.

[00:08:34] [SPEAKER_00]: Okay so are you done? No. Because challenge accepted by the way.

[00:08:45] [SPEAKER_00]: First of all let's talk about IoT because yes internet of things was I mean there were whole

[00:08:51] [SPEAKER_00]: councils on it and all of this stuff and it was going to be the next big thing for MSPs.

[00:08:58] [SPEAKER_00]: The problem with MSPs is that their clients don't actually give a shit about IoT.

[00:09:07] [SPEAKER_00]: Okay so there's a problem there. Number one there's no good way for an MSP to monetize it

[00:09:15] [SPEAKER_00]: right? So and they're just you described it actually very well in terms of they sit there

[00:09:23] [SPEAKER_00]: don't do much. They're kind of nice to have but they're not essential in a lot of cases.

[00:09:30] [SPEAKER_00]: Now an argument could be made that in a manufacturing process there are some

[00:09:34] [SPEAKER_00]: IoT devices that are critical but let's not talk about those for right now. Well let's

[00:09:37] [SPEAKER_00]: talk about just the generic. The problem I have with IoT is that it was hyped up

[00:09:46] [SPEAKER_00]: and we didn't actually talk about the real problem with IoT which is security

[00:09:51] [SPEAKER_00]: right? Yeah yeah. Which is never I shouldn't say it's never a great thing. Security is an essential

[00:09:59] [SPEAKER_00]: thing. It's not a fun thing. You're never going to get people to want to spend money on security.

[00:10:06] [SPEAKER_00]: They have to spend money on security and really that's the only way for an MSP to make money

[00:10:12] [SPEAKER_00]: with IoT is securing the IoT because let's face it there have been breaches that were based on

[00:10:23] [SPEAKER_00]: IoT. You know you had the ring cameras, you had the and I don't know how deep a breach from

[00:10:29] [SPEAKER_01]: years ago was from because they got through the HVAC system. It's all real HVAC system. Well

[00:10:35] [SPEAKER_00]: and target the same way. Target was the HVAC system. Yeah so you know there is value in

[00:10:41] [SPEAKER_00]: securing those things. Now sorry guys I'm battling the remnants of COVID here but

[00:10:50] [SPEAKER_00]: Channel channel convict channel channel COVID. AI is a little bit different. First of all there

[00:10:59] [SPEAKER_00]: are too many flavors of AI to say that you know AI itself is a fad. Generative AI

[00:11:07] [SPEAKER_00]: I believe right now is going through a very big hype cycle. Yeah what I what I don't think

[00:11:14] [SPEAKER_00]: is that that hype cycle is going to have the dramatic drop off that IoT did

[00:11:22] [SPEAKER_00]: and here's why. Generative AI is going to become a part of everyone's daily work.

[00:11:30] [SPEAKER_00]: Co-pilot, Gemini, ChatGPT people are using these tools every single day and they're using them

[00:11:39] [SPEAKER_00]: actively not passively. Now does that mean there isn't a fad or a hype cycle going on right now?

[00:11:47] [SPEAKER_00]: No it doesn't because there absolutely is. Every vendor everywhere is trying to add AI

[00:11:53] [SPEAKER_00]: to everything they can so they can slap that button on there that says driven by AI or

[00:12:00] [SPEAKER_00]: you know AI compatible whatever it is right. Yeah but there is going to be it's going to be like

[00:12:10] [SPEAKER_00]: the internet. The internet there was a fad piece of the internet we had a bubble for the internet

[00:12:16] [SPEAKER_00]: we're gonna have a bubble for generative AI however just like the internet we use it every

[00:12:22] [SPEAKER_00]: day we're using it right now AI is going to be something that we use every day and that's

[00:12:29] [SPEAKER_00]: the difference. It doesn't mean there isn't hype but there is a difference. Okay fine there is a

[00:12:35] [SPEAKER_01]: difference and I do use ChatGPT almost every day I have it rewriting all of my emails because

[00:12:40] [SPEAKER_01]: as we've discussed before I write like a three-year-old. The idea that and what I was

[00:12:49] [SPEAKER_01]: getting at earlier about the bacon thing is the every vendor has been trying to slap AI into

[00:12:55] [SPEAKER_01]: every tool unnecessarily. I understand don't get me wrong I love Halo right I'm all about

[00:13:01] [SPEAKER_01]: that Halo business I'm all about ticketing but for every PSA to throw an AI in there to like

[00:13:07] [SPEAKER_01]: help solve tickets faster when all the AI is really doing is like pulling previous tickets

[00:13:13] [SPEAKER_01]: and giving me like similar results or things like that it's not because in my mind right

[00:13:20] [SPEAKER_01]: it's not me going hey Jarvis take care of this ticket for me right because that's where we

[00:13:28] [SPEAKER_01]: need to be and that's generative AI to like another level. I think generative AI

[00:13:38] [SPEAKER_01]: I mean its ramp was so steep considering that like ChatGPT 2 was like six months ago

[00:13:46] [SPEAKER_01]: 4-0 or whatever it is now the benefits and we've talked about this before with Adam Engs like

[00:13:55] [SPEAKER_01]: the benefits are there if you know how to use it properly. It needs to keep climbing that

[00:14:03] [SPEAKER_01]: mountain I think we need to stop trying to shove AI into everything I think you know when

[00:14:08] [SPEAKER_01]: I get a new piece of equipment for my desk like I'm tired of you know those YouTube videos

[00:14:16] [SPEAKER_01]: are like 10 great essentials you need to have for your work desk how many of those have like

[00:14:23] [SPEAKER_01]: here's a work mat that charges your phone and it also has AI to tell you when to go to the

[00:14:27] [SPEAKER_01]: bathroom I don't need that don't don't shove that in there I know when I have to go pee

[00:14:33] [SPEAKER_01]: right now I drank too much water but like I wish people would stop trying to put bacon

[00:14:40] [SPEAKER_01]: and everything I wish people would stop trying to put IoT and everything I wish people would

[00:14:43] [SPEAKER_01]: stop trying to put IoT and I think the problem is everybody wants to do it to capture as much

[00:14:53] [SPEAKER_01]: as that market as possible get those sales and then let them drift off here's a great example

[00:14:59] [SPEAKER_01]: the rabbit r1 and the humane pin right visibility I bought an r1

[00:15:07] [SPEAKER_01]: rabbit r1 and I used it the day I got it and it's been sitting in a box since

[00:15:12] [SPEAKER_01]: because it doesn't work and it's got hacked but those two things were things that

[00:15:20] [SPEAKER_01]: they were shoving AI into something that doesn't need AI to try to capture the market the new

[00:15:28] [SPEAKER_01]: Apple intelligence that's coming out later this year or if you're listening to this in the

[00:15:33] [SPEAKER_01]: future that came out two years ago that is I think that's different because

[00:15:43] [SPEAKER_01]: Apple has already had Siri for whatever it is eight nine years however at the same time I also

[00:15:52] [SPEAKER_01]: kind of think that it's unnecessary I understand using Apple intelligence because I saw their new

[00:15:57] [SPEAKER_01]: math notes that thing looks awesome I saw their writing tools which is basically just

[00:16:02] [SPEAKER_01]: same kind of generative AI strategy that looks awesome but where they're trying to go with it

[00:16:08] [SPEAKER_01]: where like Siri can do all these things like until don't you answer phone until

[00:16:18] [SPEAKER_01]: until I can get that good morning sir wake up scene from the first Iron Man

[00:16:24] [SPEAKER_01]: where the blinds open up and on the screen it shows his emails here's something that gets

[00:16:30] [SPEAKER_01]: me about that scene real quick it shows his emails it pops up the news it pops up a keyboard

[00:16:34] [SPEAKER_01]: and a possum pops up an XM radio station why is he listening to radio while he's watching the news

[00:16:42] [SPEAKER_01]: like it doesn't make sense but until that happens until the AI because I really wanted

[00:16:49] [SPEAKER_01]: to I'm also more of a visual person until the AI is like up in my face like the Apple

[00:16:53] [SPEAKER_01]: Vision Pro had it something like that but to get a vendor I'm trying to go like the low

[00:17:00] [SPEAKER_01]: like a low totem vendor that we use that like has shoved AI into it like unnecessarily I can't

[00:17:06] [SPEAKER_00]: even think of somebody else on my head right now well and you know you've you've mentioned

[00:17:10] [SPEAKER_00]: it several times I think you've mentioned it on other shows as well about the fact that

[00:17:16] [SPEAKER_00]: the AI right now and I think we even talked about it a little bit when we were talking to

[00:17:20] [SPEAKER_00]: Angst about AI being a C plus student is that at this point AI is only answering the questions

[00:17:29] [SPEAKER_00]: we ask yeah it's not being predictive in nature the Jarvis that you're talking about from Iron

[00:17:36] [SPEAKER_00]: Man predicted what Tony would want before Tony asked for it and that's what makes it that

[00:17:46] [SPEAKER_01]: level of valuable right and I don't remember if it was on the episode with Adam or not but

[00:17:51] [SPEAKER_01]: someone had or we had done it in post or whatever where we said that the even the

[00:17:56] [SPEAKER_01]: computers in Star Trek were responsive AI not predictive AI like right the ship never

[00:18:05] [SPEAKER_01]: recognized it was in danger however however I think they fixed that and now I'm going to

[00:18:17] [SPEAKER_01]: where they had an AI and like the ship did do things on its own but yes like the generative

[00:18:23] [SPEAKER_01]: AI thing needs to steepen up and I think we need to get to predictive AI and I think once

[00:18:29] [SPEAKER_01]: we get to predictive AI then companies can inject it but I think the idea of

[00:18:37] [SPEAKER_01]: slack trying I'm using I don't know if they do or not I'm using it as an example I look

[00:18:47] [SPEAKER_01]: why just say that you do like what it where is the AI doing anything that's not already me just

[00:18:54] [SPEAKER_01]: posting you know pictures of my kid and my staff posting pictures of their dogs

[00:18:58] [SPEAKER_01]: you know our random channel like I don't want the AI to be like oh let me get in on this I'll

[00:19:03] [SPEAKER_01]: show you a picture of an AI child or an AI dog you know like I don't want that so where is

[00:19:09] [SPEAKER_01]: like why do we need why do why are we incessantly trying to shove it into things

[00:19:13] [SPEAKER_00]: where it doesn't belong because of the hype cycle and this goes back to you know we just

[00:19:20] [SPEAKER_00]: did an episode previously about vendor behavior okay I was and this is one of those things where

[00:19:29] [SPEAKER_00]: vendors should not just be throwing the latest hype into their product because they think it'll

[00:19:37] [SPEAKER_01]: sell better do better at your product yes do better at your product by the way that episode

[00:19:46] [SPEAKER_01]: we talked about vendor that was literally a year ago there's no way I'm still drinking the same

[00:19:51] [SPEAKER_01]: can of liquid debt from that episode to this episode no never I do believe that I do believe

[00:19:59] [SPEAKER_01]: that I you know what to be honest I feel the same way about AI being shoved into every product

[00:20:07] [SPEAKER_01]: as I do about dark mode being available on every interface that I've ever used for the last three

[00:20:15] [SPEAKER_01]: years like I understand I understand that dark mode was like a cool thing and everyone had the

[00:20:22] [SPEAKER_01]: ability to like make the screen black with white text to help people with accessibility or

[00:20:26] [SPEAKER_01]: whatever it is but like the amount of web the amount of companies that I go to that like

[00:20:31] [SPEAKER_01]: their product page it says like dark mode now available like who cares who cares well I get

[00:20:38] [SPEAKER_01]: it yeah it's not a shop shoving it in there that's another bacon that that's a that's an

[00:20:45] [SPEAKER_00]: excellent point because I think AI is the same way yeah right because let's face it your vendor

[00:20:52] [SPEAKER_00]: is not using their own large language mod models they're using a large language model

[00:20:59] [SPEAKER_00]: from somebody else it's just an API they're feeding it data from their application to get AI

[00:21:07] [SPEAKER_00]: results back to their application yeah and so it's like dark mode it's table stakes at this

[00:21:14] [SPEAKER_00]: point the problem is and here's here's one of the reasons why I brought this up is that

[00:21:22] [SPEAKER_00]: MSPs are actually starting to complain about the number of sessions at conferences

[00:21:29] [SPEAKER_00]: around AI that's how you know that there's too much hype yeah at ASIS we had one and it was

[00:21:37] [SPEAKER_01]: actually Adam Angst who talked about generative AI for content on your website but I would limit

[00:21:42] [SPEAKER_01]: that stuff but yeah it's it's the same reason why I think we have to we've talked about this

[00:21:47] [SPEAKER_01]: there's too many people who are like Microsoft 365 you know we'll take care of your 365 licenses

[00:21:53] [SPEAKER_01]: or whatever it is the the vendors are now commoditizing every piece of their software

[00:22:00] [SPEAKER_01]: and really what they need to do is do a little R&D into their own software and make the product

[00:22:07] [SPEAKER_01]: better if you want to make the product better and I understand putting AI in a product that

[00:22:13] [SPEAKER_01]: is a file storage system right because maybe you can have AI scan the documents in the file

[00:22:19] [SPEAKER_01]: storage system and like find all the documents that are strewn across your system that are

[00:22:24] [SPEAKER_01]: related to x y or z because they don't the find function doesn't work or like give me

[00:22:27] [SPEAKER_01]: details I get that but if you're going to build a product and I think we've I think we've

[00:22:36] [SPEAKER_01]: I think this is part of where the innovation cycle has now ended because like it's it's 2024

[00:22:44] [SPEAKER_01]: when we're recording this it's 2026 when you're listening to it if you're keeping

[00:22:48] [SPEAKER_01]: track of my methods here we really haven't innovated anything massive in quite some time

[00:22:57] [SPEAKER_01]: okay hold on hear me out hear me AI may have been a massive technological

[00:23:05] [SPEAKER_01]: change but like the idea of AI has been around a long time we're implementing a lot

[00:23:11] [SPEAKER_01]: we haven't seen a big technological like the invention of the iPhone

[00:23:18] [SPEAKER_01]: was in my mind one of the last major technological improvements and especially

[00:23:26] [SPEAKER_01]: in the last four years the technology that we're seeing like oh Apple invented the a

[00:23:33] [SPEAKER_01]: chip big deal Intel's made their chips faster big deal like we're now getting to the point where

[00:23:42] [SPEAKER_01]: where vendors are grasping at straws for whatever the new hotness is to shove it into

[00:23:48] [SPEAKER_01]: their product because they can't innovate themselves into something better and in reality

[00:23:53] [SPEAKER_01]: what we should be doing is the the vendors should be working on making their products

[00:23:59] [SPEAKER_01]: better holistically more secure stop things from like breaches happening

[00:24:07] [SPEAKER_01]: and stop trying to drizzle it with you know chocolate sauce and sprinkles when like

[00:24:15] [SPEAKER_01]: we have bigger problems listen I hate to break this to you if you're eating an ice cream

[00:24:22] [SPEAKER_01]: sundae and it's got like four or five scoops of ice cream and then you're like I have

[00:24:27] [SPEAKER_01]: whipped cream and sprinkles and a cherry and then you complain that you feel gross the

[00:24:34] [SPEAKER_01]: whipped cream and the cherries isn't what did it to you okay it's what I'm talking about here

[00:24:39] [SPEAKER_01]: is like you want that product to be better throwing more crap into it doesn't necessarily

[00:24:45] [SPEAKER_01]: make it better throwing things like AI or dark mode doesn't do it make the product better I

[00:24:54] [SPEAKER_01]: I'm on like a pedestal here about this but like that's the truth behind it in my opinion in my

[00:25:01] [SPEAKER_01]: opinion is DM me complaining complain later okay yeah I mean and and that's important like you

[00:25:07] [SPEAKER_00]: know what is everybody's thought on AI especially around vendors because in the same breath that

[00:25:15] [SPEAKER_00]: I'm being a little hard on vendors for using AI although I think the advantage for vendors

[00:25:23] [SPEAKER_00]: and AI is don't just create the AI and pull AI capability into your product just because now

[00:25:34] [SPEAKER_00]: you can say AI yeah there are some really cool useful things that companies are doing with the

[00:25:43] [SPEAKER_00]: with AI and traditional products one of them is I'm not going to mention names

[00:25:51] [SPEAKER_00]: because I'm not sure exactly on the name but and I think I'm not going to mention names because

[00:25:58] [SPEAKER_00]: I don't know who the hell I'm talking about well and I think more than one person does

[00:26:01] [SPEAKER_00]: this so I don't want to pick out just one what they're doing is because we know that there's

[00:26:06] [SPEAKER_00]: a translation gap there's a communication gap between technicians and end users right yeah and

[00:26:13] [SPEAKER_00]: several of the PSA tools or there's plugins for PSA tools that are helping techs write better

[00:26:23] [SPEAKER_00]: emails and responses to tickets that are helping with the communication between the technician

[00:26:29] [SPEAKER_00]: and the client so that's a better use there are file systems out there that are doing some

[00:26:36] [SPEAKER_00]: really really cool things with AI and I'm not even going to say call it advanced searching

[00:26:44] [SPEAKER_00]: because it's actually more than that it's actually taking the data they have making

[00:26:49] [SPEAKER_00]: it more useful and being able to bubble up information a lot faster than a human doing

[00:26:56] [SPEAKER_00]: research so there are interesting things but on top of that I would also say that MSPs

[00:27:04] [SPEAKER_00]: you need to listen because your clients are using they're using AI in their day-to-day work

[00:27:14] [SPEAKER_00]: and if you don't know how to support it and if you don't know the risks around it and you

[00:27:19] [SPEAKER_00]: don't have an acceptable use policy around it you are missing out on opportunity you are

[00:27:26] [SPEAKER_00]: creating risk for yourself and your client and you are reducing the level of customer

[00:27:33] [SPEAKER_00]: experience or customer satisfaction with your clients when their end users create a support

[00:27:38] [SPEAKER_00]: ticket on how do I do this with copilot and your technicians don't know so there is

[00:27:44] [SPEAKER_00]: a responsibility on the MSP side here that I do believe will enhance your relationship with

[00:27:51] [SPEAKER_00]: your client and reduce your risk because they are using AI I think Forbes said that 77%

[00:27:58] [SPEAKER_00]: of small to medium-sized businesses are using AI and so you need to have it and by the way I did

[00:28:05] [SPEAKER_00]: bring this up on purpose because we do have like a checklist for how to go about you know

[00:28:10] [SPEAKER_00]: approaching AI with your clients and I also came up with an acceptable use policy for you

[00:28:16] [SPEAKER_00]: to use as a template for your clients and those are available somewhere it'll be in the

[00:28:21] [SPEAKER_00]: of this video and in the podcast notes I think one of I think my thing with AI

[00:28:29] [SPEAKER_01]: one of my big ones is when it's injected into program like Photoshop I know we don't

[00:28:34] [SPEAKER_01]: talk about brand names but it's fine to talk about Adobe because it's Adobe it's kind of

[00:28:39] [SPEAKER_01]: talk like talking about Kleenex yeah exactly Photoshop they they introduce an AI and they

[00:28:47] [SPEAKER_01]: made the IIS you can like remove things a lot easier and so there's a picture I have a

[00:28:53] [SPEAKER_01]: family and myself and my family were on vacation and some dude got in the back and photo bombed

[00:28:57] [SPEAKER_01]: the picture and I could not for the life of me get the AI to remove the guy in the

[00:29:04] [SPEAKER_01]: background without it being weird we were on a bus and I was like remove the person in the

[00:29:11] [SPEAKER_01]: back and replace with the rest of the bus and like it just it looked like an LSD nightmare

[00:29:18] [SPEAKER_01]: like it was just weird I think my problem with AI is that if a product does make

[00:29:24] [SPEAKER_01]: where it makes sense to insert it not that it needs a manual but it kind of needs a quick start

[00:29:32] [SPEAKER_01]: guide I think part of it is that like too many people believe that the idea of AI is you could

[00:29:38] [SPEAKER_01]: just start using it and it's supposed to be able to understand what you want to do but it doesn't

[00:29:46] [SPEAKER_00]: Well just like anything and just like we went through we talked with Adam about this as well

[00:29:51] [SPEAKER_00]: what you get out of it has a lot to do with what you put into it and you're right that

[00:29:57] [SPEAKER_00]: quick start guide or an introduction to learning how to write prompts for an AI

[00:30:03] [SPEAKER_01]: is critical the funny thing is when you use AI tell me how to write prompts for you I've

[00:30:15] [SPEAKER_01]: story for something and I said great now write me the image prompts I need for mid journey

[00:30:22] [SPEAKER_01]: and it did it figured it out because there was no way and what it came up with itself

[00:30:27] [SPEAKER_01]: was better than anything I would have thought of but like I would have never known to use

[00:30:31] [SPEAKER_01]: specific commands in mid journey because I didn't know they existed because that's the

[00:30:36] [SPEAKER_01]: other thing is that these AIs like the people who are programming the AI are just giving

[00:30:40] [SPEAKER_01]: they're throwing all this ish against the wall and they're allowing it to do everything

[00:30:44] [SPEAKER_01]: anything but like I don't know what it can do and I'm a little afraid to ask

[00:30:51] [SPEAKER_00]: well sometimes you just have to ask it like a lot of times when I'm starting out doing

[00:30:56] [SPEAKER_00]: something in chat GPT I will always end it with and is there anything else that I can

[00:31:04] [SPEAKER_00]: tell you to help you get me this answer and and it does I was doing that earlier we're

[00:31:11] [SPEAKER_01]: working on a new page on one of our sites and I wanted to make it a little bit more

[00:31:20] [SPEAKER_01]: SEO friendly and I wanted to bulk up the content I ran it through chat gbt and I also

[00:31:25] [SPEAKER_01]: happened to pay for something called Sintra which is I like their they got me on marketing

[00:31:32] [SPEAKER_01]: their products not that great they got me on marketing where you have little business

[00:31:36] [SPEAKER_01]: helpers there's like little people in astronaut costumes and stuff like that there's an SEO one

[00:31:40] [SPEAKER_01]: so I was like hey SEO this page for me and it's and it was like well you could use bold

[00:31:47] [SPEAKER_01]: and height and and h1 links to make things stand out more and I'm like no no no no no no

[00:31:51] [SPEAKER_01]: I want you to do the work tell me what to do don't give me generic like here's

[00:31:57] [SPEAKER_01]: what you could do to make SEO I can google that and then I went to chat gbt and I said

[00:32:02] [SPEAKER_01]: hey make this more SEO you know and beef it up I gave the same command basically to both

[00:32:07] [SPEAKER_01]: and it was like here's what you need to write and here's what you missed on the page

[00:32:10] [SPEAKER_01]: so the other problem is that in my opinion is that no ai's are the same and I'm surprised

[00:32:18] [SPEAKER_01]: that the Sintra ai is not using the same llm as chat gbt but the you get you get you get

[00:32:28] [SPEAKER_01]: out what you get in which put in there and if you use a crappy llm and I'm not saying

[00:32:33] [SPEAKER_01]: I'm just saying like it didn't seem to do what I wanted to do where chat gbt now did

[00:32:38] [SPEAKER_01]: in one so there's that and then yeah you there is a lot of training involved I recently

[00:32:44] [SPEAKER_01]: upgraded our chat gbt I think I talked about this where I recently upgraded our chat gbt

[00:32:47] [SPEAKER_01]: for my personal team because I invited one more member from my team on it and all my

[00:32:52] [SPEAKER_01]: old gbt's got lost and so my first thing when I realized that I could not get them back was

[00:32:58] [SPEAKER_01]: I lost my old chat gbt account how can I make you learn about me faster and it spit me out

[00:33:05] [SPEAKER_01]: like 40 questions and I was like give me those one at a time because I can't I don't know how to

[00:33:10] [SPEAKER_01]: answer this and within an hour or two it knows who I am again which I don't know if that's a

[00:33:17] [SPEAKER_01]: good thing or a bad thing there's no sensor there's no again there's no centralized component

[00:33:22] [SPEAKER_01]: here so if I go to another system it doesn't know who I am and I don't really have the

[00:33:26] [SPEAKER_01]: to sit and try to program on these things and so when everybody's sticking ai where it doesn't

[00:33:30] [SPEAKER_01]: belong for to learn who I am because the amount of times some ai is rewritten in my email where

[00:33:37] [SPEAKER_01]: it said best regards Justin I've never said best regards in my life ever I never put that

[00:33:42] [SPEAKER_01]: in an email I do however and I've talked about this on an older episode we'll say

[00:33:47] [SPEAKER_01]: thanks and have a blessed day just to see if I can get a response out of them faster

[00:33:50] [SPEAKER_01]: because I'm that kind of person but I've never said best regards and so to have to go now

[00:33:56] [SPEAKER_01]: 15 new staff members basically to like not talk like that I don't have that kind of time

[00:34:02] [SPEAKER_01]: I will concede to end the episode that ai has a place in certain business products

[00:34:12] [SPEAKER_01]: I will concede that ai has its place in products that MSP are using in some cases

[00:34:22] [SPEAKER_01]: all and I will definitely concede to the fact that MSP should be and we don't do this

[00:34:28] [SPEAKER_01]: teach their end users their clients about ai to protect them because you never know what

[00:34:33] [SPEAKER_01]: they're doing and you should be having that conversation if you're listening and you made

[00:34:37] [SPEAKER_01]: it this far one god bless you two your q4 goal is to get emails out to your clients with

[00:34:48] [SPEAKER_01]: ai has been here a year we all kind of dabbled in it but now it's time to take it seriously

[00:34:53] [SPEAKER_01]: and let's talk security around it that should be your q4 goal to get that out there

[00:34:57] [SPEAKER_01]: and make a couple bucks on that thing but god help me if liquid death is like now with ai

[00:35:08] [SPEAKER_00]: well and that should just go to show you vendors do not just slap bacon I mean ai

[00:35:13] [SPEAKER_00]: on you know your product I think we just made the episode there is probably a way to make

[00:35:21] [SPEAKER_00]: your product better with ai but it's not just you know slathering on you know some mayonnaise

[00:35:28] [SPEAKER_00]: and some bacon and some lettuce and tomato and you know then just an eye you know

[00:35:35] [SPEAKER_00]: I think that this is one of those things where you and I come at it from different

[00:35:40] [SPEAKER_00]: directions I think that ai is more than just the hype iot is definitely something that was

[00:35:53] [SPEAKER_00]: probably mostly hype because it just it doesn't affect the everyday person

[00:36:01] [SPEAKER_00]: so I just want to end you know with you know MSPs should be taking it seriously

[00:36:11] [SPEAKER_00]: but you know bless your heart Justin it's more than hype I do want to end with the one thing

[00:36:20] [SPEAKER_01]: that I learned iot security this is the number one thing and everyone's gonna go oh that's true

[00:36:25] [SPEAKER_01]: the number one way to secure iot and the best answer we ever came up with as MSPs was

[00:36:30] [SPEAKER_01]: put it on its own wi-fi yeah put it on its own ssid hate to break it to you most of

[00:36:36] [SPEAKER_01]: your ssids properly anyway so you didn't do anything check us out at facebook.com

[00:36:43] [SPEAKER_01]: slash group slash all things msp to complain about all the crap we talk about in this show

[00:36:47] [SPEAKER_01]: go to youtube.com such at all things msp to watch how my face reacted when eric decided

[00:36:52] [SPEAKER_01]: to throw it back in my face and his original comment was somehow rather my fault five

[00:36:57] [SPEAKER_01]: minutes ago go to pod go check us out on all the podcasting tools we're on apple

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[00:37:07] [SPEAKER_01]: know you're out there we're getting to the end of summer when we're recording this and we want

[00:37:11] [SPEAKER_01]: to get some good stuff going for the for the fall let us know you're out there and let us know

[00:37:16] [SPEAKER_01]: what you want to hear about us talk about because honestly if I have that one more rant

[00:37:20] [SPEAKER_01]: about AI I might just have the AIs take me out it's like Terminator all over again

[00:37:25] [SPEAKER_00]: we promise we won't talk about AI for at least four episodes I can't make that promise

[00:37:31] [SPEAKER_01]: you're the producer for the episode that I just get told what I'm talking about that day

[00:37:35] [SPEAKER_01]: but do check us out follow us do the reviews everything else we love you bye

[00:37:42] [SPEAKER_00]: if you're struggling with the complexity of Microsoft 365 deployment management and automation

[00:37:47] [SPEAKER_00]: it's time to check out core view created by MSPs for MSPs like you they help you with the

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[00:38:23] [SPEAKER_00]: with core view to learn more visit atmsp.link forward slash core view thanks for listening

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