EP10 - I'm Leaving You

Eric Anthony (00:00):

Hey, everybody. Welcome back to the All Things MSP podcast. This is Eric Anthony, your co-host, making sure that any MSPs in the audience know that. If you wanna be on the show, please join us by filling out the Google form in the description of this podcast, or in the link, or in the comments or in the YouTube video description, wherever it is, fill it out and come on the show for a little bit of M S P therapy. And now for episode 10 of the All Things MSP podcast, let's do this thing.

Justin Esgar (00:36):

There's this show called Game Changer. It's basically like the old college humor team, I think. And if they're always playing a, a game show. And one of the contestants was asked to sell a keyboard. That's just the letter P, right? Like all the keys of the letter P's. And he is like, he goes to the host and he's like, can I do what's the perfect letter? It's clearly the P. And they were like, well, why is P the perfect letter? And he is like, because it's perfect. And they were like, and he's like, what's a B but an upside down P what's a D? But a backwards upside down P. And they were all freaking out. And so they were like, oh yes, questions. So and so Raa, what's your question? And she's like, you know, I love the keyboard. If I were to write an email that would say like, you know, dear Eric, hi, how are you? I'm well. Just wanted to check in. Thanks Rava. What would that look like? And the guy goes,

Eric Anthony (01:29):

<Laugh>.

Justin Esgar (01:34):

It's like, I real, like I do no justice to this joke, but it's a really funny clip. If you can find Game changer.tv, well, I guess I should start this show then, right?

Eric Anthony (01:49):

May be a good idea.

Justin Esgar (01:51):

Let's start this show. What's up everybody? Welcome to the All Things MSP podcast. I'm your host, Justin Esgar with OG host Eric Anthony. And we are here today talking about all things MSP. It's an ironic name, isn't it? We're just chit-chatting today. No guests today, but stick around because there's gonna be some really great information at the end of the show. You'll have to wait till the end to figure out what that is. So Eric, man, what's going on? How are you

Eric Anthony (02:16):

Doing Great. It's been a good week. Got everybody outta my house. We're leading into a three day weekend. I mean, what else could I want?

Justin Esgar (02:25):

Now? See, I don't know why my son has a five day weekend. He's off today and he's off on Tuesday because they have to use emergency snow days within the calendar. So he's on a five day weekend. I'm on a three day weekend. And you never want your kids to have a longer weekend than you <laugh>.

Eric Anthony (02:41):

Yeah. Yeah. That's a recipe for at least interruptions. At least interruptions. Yeah. Yeah. I actually thought that today we talk a, about at least two things. I, you know, one thing you just wrapped up ACEs 2023. So I want to know how that went, because obviously it's during the day I didn't get to attend all the sessions. So I'm, you know, interested to hear how that went. And then kind of picking from some Reddit stuff that's been going on and just a topic that I know a lot of people have some opinions about. And that is when you're taking over from an Ms. P who was less than nice, I'll put it that way.

Justin Esgar (03:30):

Okay, sure. So let's cover AZ real quick. So for those who don't know by now, I do want a conference call, the ACEs conference. It's all about the business side of IT consulting. Now I gear the marketing towards Apple Consultants, but the topics at hand are very agnostic. So a PCM s b could totally work. This year was great. It was another, unfortunately it was another year we did virtual. The way we do our virtual shows is a little different where we do three hours every week for the month of May. And what's nice about that is that unless people like implement things right away, so we were just talking about our good friend Mark Copeman, who now works at Wingman, was doing live website reviews. And one of the participants within five hours had already updated their website based on what Mark said, right?

(04:12):

 So it's a, it's a little bit of a different feel. I am happy to announce that next year ACEs conference 2024 will be in person. We're gonna be, it's, it's our 10th year next year, which I think, well, you cued that up, you silly Goose. We're calling it ACEs X as a play on Ma mac O s X, cuz it's not X, it's Mac o s 10, but you know, whatever. So yeah, so next year be in person. We don't know where yet working out those, those details. But yeah, another successful year amazing speakers, amazing content. And I mean, part of it is me, you know, being a little egotistical. I love when people afterwards are like, great show. You did such a great job. Thanks so much, blah, blah. Those things. Like I love that. But at the end of the day, the reason I do ACEs is the same reason why I'm, I'm hosting this show with you, which is, I honestly get the most joy out of my life helping other companies grow.

(05:09):

I love being a business coach, consultant, whatever you wanna call it, and pushing people forward. And that's why when you had asked me to come host this show, I was like, absolutely. Right? Because that's what this is. That's what ACEs is like, all those things. So, so another great year. I'm really excited. Thank you for asking. And if anybody wants to find out more, ACEs conf.com, obviously the 2023 website is still up cuz we're recording this a day after I finished it. But we're gonna be, like I said, in person next year, so that'll be a lot of fun. For Reddit. You know, it's funny that th this is a, a topic because we're off boarding somebody right now to go to another M S P and we, you know, it was personality differences. And again, it's okay, right? Not every client is a perfect fit for our culture.

(05:58):

The problem that is, it's been a long offboarding cuz it wasn't like they were like, we're getting rid of you to hand over your stuff. This is like, we're getting you over the course of weeks. And the new M S P is asking us for things that they should be able to handle on their own. So like we invited them into a system and they can't get into that system and they're like, well, we can't get into the system. And we're like, that's a you problem, not an US problem. But I know if I say that we look bad, right? And everyone always goes, oh, don't piss off the client. They might not like their, the new MSP and they might come back. I've never had a client who's left us come back. I don't think anyone ever really does like, because if they're leaving you, there's a reason, right? And there's, that's gonna be the same reason why they're not coming back, to be honest, right? So to play like realist here. So, you know, you wanna be nice because you want to get paid for that offboarding, but there's plenty of times where part of me is just like, I don't care that you can't figure this out new guy, that's a you problem. And it, it's not the, to be honest, and I'm I'm telling you this now, it's not the right attitude to have.

Eric Anthony (07:14):

No, but it's, it's not necessarily unfair either,

Justin Esgar (07:20):

Right?

Eric Anthony (07:21):

Right. I mean, you were handling the systems, you had the documentation, you handed everything over. If you're handing everything over and everything's properly documented, they should be able to go from there. Like that's, it's not your fault if they don't know how to use x, y, Z technology.

Justin Esgar (07:45):

I have a great one. I have a great one. We had a client who did leave us quickly. The owner got into a little bit of an argument with me, didn't particularly like my stance on something, so they stretched it off. Cool, no problem. We removed them from our DNS filtering materials or our DNS filtering tools. And the new IT company emailed me and said, Hey, these computers are not getting online. Do you have any idea why? To which my res first response should have been like, that's not my problem, it's your problem. But I was like, most likely it's DNS filtering. You have to remove the application. And they were like, well how do you remove the application? And I'm like, again, this is supposed to be something you guys should know. Just put the application in the trash restart. The computer should be fine. We did that and it's not working at this point, you're asking me for support <laugh>.

Eric Anthony (08:30):

Right, right,

Justin Esgar (08:31):

Right. And I was like, figure it out. Here's a command, don't email me. Get like, I don't have a rapport within with you people who took over. I don't want to. And, and I don't know, I'm not sure if my attitude towards is the right I'm, keep in mind I'm from New York, so like I'm very cut and dry with it.

Eric Anthony (08:52):

That's why I thought you would be a perfect person.

Justin Esgar (08:55):

<Laugh>, quite honestly, hang on some of my friends in California and they'd be a much different story I think. Yeah.

Eric Anthony (09:03):

I mean I, come on, I knew exactly going into this where you would stand and that's fine because I knew that it would be the unpopular opinion. Right, right. But there are pieces of that though that you're not wrong on. Like, and, and things that I think that are fair for you to be compensated for as the outgoing M S P. Yeah. Right. If you've provided everything and with a basic IT knowledge like dns, they should be able to figure it out

Justin Esgar (09:42):

Yeah.

Eric Anthony (09:43):

That it's not on you because it's not like you're not being helpful. Right. You've provided everything in terms of tools that they need. If they don't know how to use the tools, I think you're right. That's on them.

Justin Esgar (09:58):

Yeah. I will say like as it, if, if, if the rules were reversed and I, they have been, there's been plenty of times where I've taken over from another company once in a while I'll say, Hey, reach out and, and I'll never reach out to the other company directly, always tell the client, reach out to the client to your old MSP and ask him for X, Y, Z. But nine times outta 10, the client will go, well what do you need from the old msp? And my answer has always been nothing. I'll figure it out. Right. Because I'm good enough at that to like break through things. Max are pretty easy to break and pretty easy to break into if you're there, right? Like if I'm physically in front of a computer and I don't know any of the passwords, I can get into it.

(10:40):

I don't need the passwords. And so like whilst there might be a domino effect for doing that, like I'm breaking a key chain which breaks a login and I lose some other password, but I can figure all that stuff out. Like, I don't think I've ever been with a, I think the, the worst thing I've ever asked a client to go all ask their old MSP for was like, can you hand over your office licenses? You know what I mean? Like something so that I can't do because it's tied to their tendency or whatever it is. But like anything that involves a computer, like if you guys can't figure out that there was some sort of d n s thing on there, and I'm sure they, they might be listening If you guys can't figure that out, that's not really on me <laugh>. Now I feel bad. Now I'm thinking about it like, oh my God, what if they are a listener? You know what, if you guys are listening and you're the, and you know who I'm talking about, leave a one star review and I'll take it on the chin <laugh>, but you guys didn't know how to delete a DNS ery tool that's on you.

Eric Anthony (11:37):

Yeah. Well, and I think there is probably a, a difference talking about Mac versus Windows Yeah. When we're talking about some of this stuff, right? Because the windows just by nature can be more complex with, you know, active directory and, and all of those fun things that, that come with it. But, and, and what I'm not hearing you say by the way, is you are not gonna hold things hostage like,

Justin Esgar (12:10):

Oh yeah,

Eric Anthony (12:11):

You are, you are going to hand over Microsoft 365 tenants, you're gonna hand over, you know, admin passwords to whatever. You know, that's, that's where a lot of these messages, like on Reddit go. Right. You know, the old m s is is holding this stuff hostage until they get paid or whatever. Right. That's, you know, and and there's there's case law where MSPs have lost this in court.

Justin Esgar (12:43):

Yeah, yeah, yeah.

Eric Anthony (12:45):

And well,

Justin Esgar (12:46):

So that, that begs a question, right? Is the data about the client, does that data belong to the MSP or to the client? Right? I always make sure that the client has admin access to whatever tools we're setting up for them. Now, there are tools that we set up that they don't have admin access to, only because they're part of our full package that will be removed entirely. So for example, right. We use add a g as our MDM service. Okay. I will not hand off a client's addage g instance because I can't, it's part of the multi permanency, it's how it works. Yep. Right? But I use JF in some instances or simple mdm, I will add the client as an admin. And if we get off, if we're we're being removed from it, the client has the administrative access and like they may say, Hey, add the new msp, we'll go ahead and do that.

(13:49):

But that's the rest of it's on them. Once they, we say remove us, go ahead and do it. Like I I, I'm also a big believer that the, the client should have administrative access to wherever and whatever data that they have. The caveat one is probably in the worst case, and this has actually happened with a client of ours now, is the Office 365 licenses because of the way, like, what is it? N c you have to buy it for a year, whatever it is. Yep. So like I have a current client who has licenses from Microsoft office purchased from GoDaddy, Microsoft directly their old M S P and us. Because, because that's a, that's a Microsoft problem. <Laugh>. Yeah. But like, there's nothing we can do about it. We have to wait for the first three to terminate before we can carry them all over. Make it a nice little bundle and then, and then say to the client, here you have them all finally. Right. But in most cases, and so the ones that were people are holding stuff hostage, that's just bad business practice because whilst yes, the cl a client might be leaving you or letting you go as a, as a vendor, the last thing you wanna do is have that client when they leave you, leave you a crappy review online.

Eric Anthony (15:06):

Yeah. Or perpetually talk about you poorly to everyone they come in contact with.

Justin Esgar (15:12):

Right. Like the client that's leaving us Right. To go to another msp. I guarantee you that when we're done with them, we'll be out of sight, out of mind. They're not gonna go off and start like writing crap or talking badly about us. But if I were to say to them, no, no, no, we're not letting go until you pay your final bill and until then we're gonna keep billing you. Like some people I know have that's you're asking for trouble. So there's like a level of sensibility within that, you know, anger that you're being let go. Well,

Eric Anthony (15:49):

And I realize

Justin Esgar (15:50):

Level of maturity, but I don't think I've reached it <laugh>.

Eric Anthony (15:53):

Well, and I realize this, this is kind of a segue or you know, something different than what we're really talking about. But it does bring up the point because this is a great time when offboarding happens to evaluate, are you billing in advance or are you billing in arrears?

Justin Esgar (16:13):

Yeah.

Eric Anthony (16:14):

Because that makes a big difference when you offboard

Justin Esgar (16:19):

And you should have in your contract what it's like to be offboarded. Yes. Like you should have in your contract an offboard, like we, a lot of people charge for onboarding fees. There should be offboarding fees and it should be a 30 day notice from the client. We, they tell you 30 days in advance and you say, fine, we're gonna enact the offboarding rule as par, you know, as pursuant to paragraph two, page six, whatever. And in there explains exactly what you are gonna do. I'm gonna give the client not the new M S P A runbook a password list, a this, a that, a whatever in exchange for X amount of money, one month, two months, whatever it is. And that's where the, that's where you're done. Yep. Anything above and beyond that you're not contractually obligated to, but if you don't have it in your contract, that's when people start trying to play God and hold things hostage. And that's where trouble starts.

Eric Anthony (17:16):

Yeah. It's all about setting expectations. Right. And right. And by the way, I am a fervent believer of both onboarding fees and offboarding fees. Because if you're pricing your managed services correctly, it should be for the optimal operation of that network. And until you get a new client onboarded to the point where that network is running the way it's supposed to, you deserve extra money cuz you're having to put extra work into it. Right. That's why I've always believed in, in the onboarding fees. And then offboarding is the same way. There's extra work that needs to be done now you're no longer managing it cuz the new MSP supposedly is managing at that point. But it needs to be spelled out, this is what I'm going to do and this is what it costs you. So there's no surprises. And really you would, it, it's hard to believe, but there are so many arguments that are avoided, so many lawsuits that are avoided just by setting expectations properly at the onset.

Justin Esgar (18:27):

So I don't do the onboarding fee thing because I, I don't know, maybe cuz I feel like onboarding is so easy, <laugh>, but Well, for

Eric Anthony (18:35):

Max it is.

Justin Esgar (18:37):

Well perhaps it is. But then I've also noticed, you know, we make mistakes in onboarding when we're onboarding new claim. And that's process not, not necessary fees, but you know, you're right. You should be setting expectations. You should have your guidelines. I know. Now we're going back to something we've talked about in a previous episode where like, things like this should be in your contract. You should, you should lay at those expectations. A lot. I'm sure a lot of people who are listening know Bradley Gross, right? He was a speaker at ACEs. He does law for MSPs. He speaks at a lot of other, the, a lot of the other conferences. I, I think I met him at an Ask e conference. When you do work with him and he gives you a new contract, he lays out a service guide.

(19:16):

That service guide explains exactly what services you're gonna be providing. You're setting the expectations well in advance to be able to do that stuff. So this way you don't get in trouble. Look, at the end of the day, whether you have a new con, it's in contract, not, don't hold a data, don't hold a client's data hostage because then you are the bad guy. Never be the bad guy. If you want to grow your business, never be the bad guy. I I I, I take this line from Gary Vanerchuck, which is like, anything that goes wrong in my business is my fault. Always be the recipient of the bad. Never be the person to push out the bad. Don't be the bad guy. Yep. Or you can be like, you can be like, record Ralph. I am or no Zenif in that scene. He's like be bad guy, but don't be bad guy. Like <laugh>, you can be that.

Eric Anthony (20:06):

Well, and sometimes that means being willing to walk away, right? Yeah. And, and I know from my personal experience when I was just starting out, it's very hard to walk away from a paying client.

Justin Esgar (20:20):

Yeah, yeah, yeah.

Eric Anthony (20:21):

But you know what? If you focus on the marketing stuff that we've talked about on previous episodes and a sales funnel to make sure that you have new opportunities with new clients consistently coming in, guess what? You can afford to walk away from some clients. That's why you make sure that you have a consistent sales funnel. Because not every client is going to be a match. And sometimes you don't find out until after they're already a client.

Justin Esgar (20:51):

Sometimes you don't find out for years after a client, after a client can

Eric Anthony (20:54):

Remember well, because things change.

Justin Esgar (20:56):

Things have changed, right? Like we've had clients that are gone on 10 years. Their business is so different than when it was when we first started, you know, and the expectations set in that contract 10 years ago are very different than what the expectations are of today. So yeah. That, that would be my whole take on it. <Laugh>, I don't know. Don't, again, don't, don't, don't be don't don't be a bad guy. Be good guys. Yes. We're supposed to be the good guys. Be a good guy. Drinks. That's

Eric Anthony (21:23):

True. There you are with your drinks. Again.

Justin Esgar (21:27):

I know

Eric Anthony (21:27):

Like here, I'm, I'm drinking water out of a, out of a comp Tia, you know, water bottle and

Justin Esgar (21:34):

It's cuz I don't have VIR branded water bottles yet. I do have a virtual hat. I have virtual pillows, I have virtuous sweatshirts. I do not have a virtual water bottle. I know, I know the problem. So

Eric Anthony (21:46):

For those of you listening to the podcast and can't see me,

Justin Esgar (21:48):

He's, he's holding up a, he's holding up a a and, and all things must be water bottle. My thing with, my thing with the branded water bottles is nobody's looks good in my opinion because they're all right. Because it's like, don't get me wrong, I I love the A T M S P logo, but it looks like tape on a water bottle.

Eric Anthony (22:11):

Right? Well, because honestly in the case of this one, that's exactly what it is. It is.

Justin Esgar (22:16):

Most of them are,

Eric Anthony (22:17):

Because I made this on my cricket

Justin Esgar (22:19):

<Laugh>, there's, I've seen a couple of guns, but for the company we bought Gravity. They have theirs like laser etched into like a big red one. But like, I don't know, un unless we're gonna go off the, the bad bag, I think talk about branding for a second. I, I'm a, I'm a huge branding, right? I want everything. I mean, I want, I want a private jet with the virtual logo on the bottom right. I have a, we have two versions of our logo. We have our regular logo and we have what we call like our vintage feel, which is on a couple of our sweatshirts. And I have a pillow over there and stuff like that. And I think our hats look really awesome. But like all of the standard swag that you get at places, water bottles, backpacks, squishy balls, like I don't want it on that.

(23:07):

Like I want, I want myself un uncool stuff. Here's as far as I wanna go. And I looked into this and it's apparently impossible. And if you do know the answer to this, please reach out to me on LinkedIn and tell me I want custom. Cuz I like, I call it virtual blue. I'm, it's some PMs color. I want custom virtual blue ethernet cables because it's not, it's my virtual blue is not dark blue. It's not light blue. Those are the two blues in the ethernet cable world, right? Dark blue, light blue. It's not those I want vir blue ethernet cables with like the virtual logo printed on 'em. Why? No idea. Like, it's not like useful. Right? And it's not like a cat six cables, a cat six cables a CAT six cable for the most part. For the most part, right? <Laugh>. I don't need the, I don't need the networking people coming at me. But like I think it'd be really awesome if I set up a patch panel and it's just like a string of virtual blue, you know, things and like it, it's those things, right? So yeah, if you have ideas for me for branding where I just stick the virtual logo <laugh> and don't say don't, don't say what I'm thinking. Don't, now that I said that part out loud. I know people are gonna tell me where I can. There

Eric Anthony (24:27):

Are gonna be plenty of people who respond to that one in the comments

Justin Esgar (24:30):

They're gonna tell merg. And I'm like,

Eric Anthony (24:32):

So you started out with Airplane Jet?

Justin Esgar (24:36):

Yeah, jet my partner Jet

Eric Anthony (24:37):

And then you go, but my ultimate is an ethernet cable.

Justin Esgar (24:41):

Yeah. I'm like, because here's why, I know it sounds ridiculous, but like, granted I can't afford the jet, but like if I could afford the jet, I can get the logo on the bottom of it apparently to get ethernet cables custom colored. I asked like 45 different companies on Alibaba. Impossible <laugh>. Yeah, I do you know what, you know what's really cool, I do this. I don't have one here to show, but we did, and I think this is a really good idea for a lot of people. We did a VIR of computers branded u s BBC doc. It was a 15 and one dock. It had a couple of U S B A ports. It had H D M I power sd, like a micro sd SD card. Oddly enough it had a VGA port on it and ethernet.

(25:32):

And the coolest part though, and this is why we picked this particular one, is it had a, a wireless QI charger on the top and we put the virtual logo right above it. And the reason we went with that is because you won't put the dock in your desk if there's a phone charger in it, right? I have a, I have a cow digit dock. It's hidden in my desk. Everything's connected. Everything's in my desk. I don't see it. But with this, because there's a phone charger on it and you would put your phone on it, you'll see it all the time. And my logo's right there. I should have put my phone number under it. But like, that kind of stuff I think is amazing, right? And it's not, it's not expensive to do this. Anyone can go to Alibaba, talk to a couple of vendors, show them what you wanna do and then they'll just make it for you.

(26:20):

I think I bought like, I dunno, like a hundred of them for 500 bucks. And, and they sent me u cuz I, I had a problem with the fact that the the new colored imax, the USB ports are in the back. So the ca and the cable that comes out of the device is really, really short. And then we're like, oh, we'll just throw in some u USB extension cables for you. And they branded the USB extension cables on both sides. So like that. And I gave 'em away. I sold them. I, you know, we, we, that is something that we as companies can do that's different cuz like everybody does squish balls, everybody does water bottles, everybody does mugs. Yeah.

Eric Anthony (27:05):

And for the most part they get thrown out

Justin Esgar (27:08):

Except for my extensive mug. So I apologize for the, the audio noise you're gonna hear, but I have to show this cuz I, my microphone sits on my extensive mug. Extensive was a sponsor of ACEs, their font company. This is my mug. I don't know if, I can't tell if I'm in camera frame or not cuz I'm not looking my own. Yeah. And so on here though is a bunch of fonts in their actual font itself in all these colors and app. And I sent one to my rep over at Expenses cuz they did a sponsorship for ACEs and we gave it to the ACEs people and apparently everyone at Expenses asked my rep, where'd you get that bug? And how do I get one <laugh>? That's what I'm saying. Like, if you can brand something, well yeah you can do it. My, and and that goes as far as your, your logo all the way to your personal brand. Right? Look at Paul Green, our good friend Paul Green. I always joke around about this, but have you ever seen Paul Green? Not in a light blue button down shirt.

Eric Anthony (27:58):

Yeah.

Justin Esgar (28:00):

It's his brand, right? Yep. so put your brand on things that matter or just ask Eric to cut out stuff on his cricket and he'll send you a couple vinyl sheets. Exactly. An water bottle.

Eric Anthony (28:13):

You know, maybe I'll, I'll turn that into a separate side business or something. I don't know.

Justin Esgar (28:19):

We should do an episode on side hustles.

Eric Anthony (28:22):

We

Justin Esgar (28:22):

Could, if you wanna hear an episode on Side Hustles, let us know in the comments.

Eric Anthony (28:26):

Cause actually, so that brings up something that I wanted to talk about.

Justin Esgar (28:30):

Okay.

Eric Anthony (28:31):

Really quick just to mention it so that people understand. Most of the time, Justin and I don't like doing these just by ourselves. I mean, there are times we get to ranch and that's fun. Thanks buddy. Well, no, I mean, you and I are fun. We like, you know, the banter but we're trying to make these beneficial for everybody, right? Yeah, yeah. And, and one of the things that we've always wanted to do and, and we do from time to time, we've had several MSPs on the show. Some we've recorded and haven't released yet, you know, coming soon. But we really do want MSPs who are willing to come on the show and ask questions so that we can help them answer those questions and, you know, grow their business. Why all things MSP exists. You heard Justin talk about it earlier in the show. You know, our passions are helping you grow. So give us that opportunity. Reach out to us, comment wherever you're watching this or listening to it and, and we'll reach out. We, you know, we have a Calendly link that we can send you so that you can choose the day and time and, you know, we'll, we'll get it done. You know, this we're, it's therapy for your Ms p I mean, come on. And it's free. It's free.

Justin Esgar (29:54):

Well, right until you were free. I was gonna say, if you are willing and listening to the show and you're free willing to build us the all Thingsm s p website so that way people can access our Calendly earlier easier, Eric will send you a free all thingsm s p water mug and I'll send you a virtual computers 12 and one doc <laugh>. I like putting, I like putting you on the spot, dude, because like this is now this is, it's on the internet and if it's on the internet, it must be true. We said Abraham Lincoln <laugh>, by the way, I have that as a t-shirt. It's going back to the side hustles. But yeah, I mean that's, that's the whole point, right? The, the, the thing about the podcast, why we're doing this is exactly what Eric said. So if you're listening in your car, remember this or pull over.

(30:43):

If you're listening at home, head over to facebook.com/groups/all things MSP and say, Hey, how do I get on the podcast? And if you tag Eric or tag me, we'll give you the link. We'll get you on the show and we wanna help you grow. Look, we know there's, we know that there's thousands of you out there and it's okay. I'm gonna get a little touchy feelier. It's okay if you don't know everything. I don't, I don't, I I'll admit that I don't know anything. I pretend like I do, but I don't. But the only way that you can get better as a company and you can grow as a person and you can make your M S P the best it can be is to bounce ideas and ask questions.

Eric Anthony (31:30):

Yeah. I mean, and like you said, we may not have, and we definitely don't have all the answers, but we have, we have the answers to a good portion of them because, you know, we've been doing this for a long time. Me a little bit longer than you, but, you know, <laugh> strictly do age, my

Justin Esgar (31:50):

30 years experience your 30 years and I haven't done this at all. Is that what we're figuring?

Eric Anthony (31:54):

Yeah, that is not the case. It it has been, by the way, it has been 30 years for me, actually a little bit more. But you know, only because I'm older than you. We have Bo we've already established in our origin stories episode that we both started doing this kind of stuff in high school.

Justin Esgar (32:17):

Yeah, yeah, yeah.

Eric Anthony (32:18):

So yeah,

Justin Esgar (32:19):

I remember going around my town, I printed out, I found some like, graphic online of some person, like with their eyes bugging out in their hair being pulled out. And I was just like, need help with your computer? Call Justin from down the street. Like, yeah, been around, I've been around the block a little bit with this. Look, everybody needs help with marketing. Everybody needs help with finance. Everybody needs help with selling. Everybody needs help with leads. Everybody needs help with security and compliance and figuring out the right tools. Hell, if you're coming, you wanna come on and you wanna talk about the best file sharing tools, we'll grill you on the right questions to get you to that right tool answer is ignite the, if you need help, like figuring out like what you should do for security and compliance, like come on the show, we'll talk about what your needs are. Do you need to be hipaa? Do you need to be ISO 2,700? Do you need to be p i I, we'll grill it and figure it out and figure out the right tools. The answer is Ignite. So whatever you need to do, <laugh>

Eric Anthony (33:09):

Hashtag not sponsored. Hashtag

Justin Esgar (33:12):

Not sponsored yet. So but no, not in all fairness. Not always, you know, we'll figure out the right tool view, but like, that's what this is about. I love hearing myself talk. That's fine. But like, I want to hear from you. I want to hear from you, the listener. This is why we say, Hey, we saw a couple positive reviews in the, in the podcast on the Apple Podcast one. That's awesome. I love that. Thank you for whoever left you those. But like, come, come be on the show. That's what we're here for. We wanna help, we wanna be, we wanna help you be all things for your Ms b. See what I did there?

Eric Anthony (33:47):

Wow. Nicely done. Nice. One thing. I can

Justin Esgar (33:50):

Beat that. I'm done. I'm, I'm exhausted.

Eric Anthony (33:52):

Well that's okay cuz I, I think this episode has probably run about its course. It's actually probably a little bit longer than some others. So Yes, we should probably mm, cut that right there.

Justin Esgar (34:04):

All right, I'll finish this off here then. I was gonna say, what's up everybody? <Laugh>, that's it for us here at All Things Ms. P follow us facebook.com/group/all things MSP youtube.com/all things, sorry at All things msp the new all things MSP website is coming soon, I promise. We'll do better next time. That's it for us. Bye LA What did I do last night for dinner? I did something like sent some burns. Oh, I did, I did a Spanish pork tenderloin over a what did I call it? Hold on, I have a picture of it. I said this in my la CN group is this last night. Okay. It was a, I did a Spanish style pork tenderloin with patatas bravas, a garlic aioli, and a catlan portobello mushroom. And they were like, that looks great. And I was like, and to ruin it, I'm gonna drink a high noon <laugh>.