Preparing for AI: A Large MSP Shares Their Methodology | EP177

In this episode of the All Things MSP podcast, founder and co-host Eric Anthony sits down with MJ Patent, Chief Marketing Officer at Logically—one of the nation's leading managed security service providers (MSSPs)—and a key member of CompTIA’s Data Advisory Council. Recorded live at ChannelCon in San Diego, MJ shares an insider look into how Logically approached artificial intelligence from the inside out. Rather than treating AI as a quick tool for cost-cutting or headcount reduction, Logically adopted an "AI-first" leadership mindset designed to amplify employee capabilities, elevate client value, and transform business operations. 

MJ breaks down the vital groundwork required before deploying AI tools like Microsoft Copilot or custom tenants like Logic AI. From conducting shadow AI assessments to establishing firm internal policies, training, and ongoing change management, she highlights why technology alone is never enough for successful adoption. Furthermore, drawing from her work on the Data Council, MJ dives deep into the non-negotiable role of clean data. She explains why AI is only as good as the underlying data, offering actionable advice on establishing a single source of truth, removing legacy rot, and configuring data sets securely. 

Blumira: https://blumira.com
Choice Cyber Solutions: https://choicecybersolutions.com
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EasyDMARC: https://easydmarc.com
Gozynta: https://gozynta.com
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MJ Patent on LinkedIn: https://www.linkedin.com/in/mjpatent/
Logically Website: https://www.logically.com
 

Justin Esgar on LinkedIn: https://www.linkedin.com/in/justinesgar/
Eric Anthony on LinkedIn: https://www.linkedin.com/in/esanthony/
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