Stop Running Your MSP on Hopes and Dreams
All Things MSPOctober 13, 2026
184
00:30:4770.48 MB

Stop Running Your MSP on Hopes and Dreams

Most MSP owners are brilliant at solving technical nightmares, but when it comes to getting new clients or getting paid on time, it’s a total free-for-all. You're grinding away fixing networks and putting out fires, yet you're leaving thousands of dollars on the table because sales feels uncomfortable and billing is a monthly chore. Why are we still running critical business operations without the same discipline, processes, and automation we demand for our clients' IT infrastructures? 
In this episode, Justin and Eric break down two major pain points every MSP faces: getting customers and getting paid. Featuring insights straight from Pax8 Beyond, Justin sits down with Baxter Lanius (CEO of Alternative Payments) to discuss automating accounts receivable, eliminating credit card processing fees, and making cash flow predictable. Then, Christopher Smith (Founder of Empellor CRM) jumps in to tackle the fear behind MSP sales, why CRMs usually suck, and how building a repeatable revenue process removes the discomfort of lead generation. Eric wraps it up with a hard-hitting operational challenge to help you stop chasing invoices and start scaling like a real business. 

Special Thanks to Our Sponsors:
Connect with Our Guests:
Baxter Lanius (Alternative Payments): https://www.linkedin.com/in/baxterlaniusiv/
Christopher Smith (Emplellor CRM): https://www.linkedin.com/in/christophersmith-crm-expert/

Connect with the Hosts:
Follow All Things MSP:

Listen to "All Things MSP" on Your IT Podcasts!

msp sales,MSP growth strategies,MSP lead generation, MSP Billing,PAX8 Beyond, Alternative Payments, Impeller CRM, MSP cash flow, accounts receivable automation, IT business operations,