Toxic Clients and Red Flags: Know when to say enough is enough | EP107

[00:00:08] What's up dude? Have you seen that our good friends over at Liquid Death put out a new ad? I have not, however... Ooh nice. I do have a can of Dr. Death. Was it like Dr. Pepper flavored? Yes. So they're putting out an ad, I think this ad is great. It's a bunch of pregnant women and they're calling it kegs for pregs.

[00:00:38] And they're just kegs of water. And it's like a positive, pregnant type of ad. And I saw it today on LinkedIn and it was absolutely wonderful. I'm going to cornerstone that one with, I was talking to Michelle, and they put out an ad for their camera product, which is Lumix. It was a six second bumper before something else.

[00:01:08] And their ad firm has an AI that comes back with recommendations. And the recommendations were like, you should mention your brand at least every two seconds. And the brand should be on screen more. And Michelle was like, you want the ad to just be like, Lumix, Lumix, Lumix, Lumix, Lumix, Lumix, Lumix, Lumix. Like what do you want? It's a six second ad. And the ad agency was like, yeah, sometimes the robot doesn't get it right. Yeah. Yeah. You think? You think?

[00:01:36] But yeah, it was just like that right after I saw the kegs for pregs. And then there's this really funny British comedian, like his name is James Acaster. And he was asked in an interview, like, how do you introduce yourself? And he says, oh, I say my name to the tune of some song by Destiny's Child. And he just started singing. He just goes, James Acaster, James Acaster, James. And so that's what like Michelle told me about this thing with Lumix. AI is dumb.

[00:02:05] I will die on this hill. Yes, but it's getting less dumber. And I mean, not there's a lot of things it still does wrong. Don't get me wrong. But have you tried the chat GPT image creation? Yes. In the last week or two? I have. I asked it to make me a map that shows New York and LA and put a plane between the two of them.

[00:02:31] And New York was up here and LA was down here and New York was over here and LA was in Mexico. Like, I was like, no. So I went to Michelle and I was like, can you make me a better graphic? Yeah. I did. You all wait. What was that thing that came out this week where you have to be nice to the AI? Right. Somebody like posted this whole article that if you sit. Oh, yes. Who was that? I think it was John Harden from AVOIC. Truth be told, truth be told. I've been saying this about computers for years because every time Michelle gets mad at her computer, it does not work. I'm like, be nice to the machines.

[00:03:00] You never know when they're going to storm. You never know when they're going to rise up. You never know where they're going to want to murder you. And if you're an asshole to your machine, it's going to come back and kill you. So back in this is probably 1990, 1991. Okay. Around the times of Teenage Mutant Ninja Turtles, the first movie. Just putting context. There was a computer consultant in Orlando that I used to do some work with. Yeah.

[00:03:28] And he used to put stickers on the backs of the computers that he sold to people that said the amount of errors that the computer will cause is directly related to the amount of stress that the person shows towards the computer. That's true. That's it. Just, it's just true. You know how we say pebcac here? Yeah. Right? Problem exists between keyboard and chair. Do you know that in England they say picnic?

[00:04:00] Problem in chair, not in computer. Ah. So much nicer. We need to be nicer to people. Yeah. They are so much nicer. We all should be a little bit nicer. Bit-a-near-near-near-near-near-near. Movebot makes cloud migrations effortless for MSPs. Whether it's a small client or a large enterprise, Movebot provides fast, secure, and seamless data migrations.

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[00:04:59] Griffin IT offers solutions that boost margins and solve supply chain challenges. Visit atmsp.link forward slash Griffin IT to learn more about how they can help your MSP succeed. What's up, everybody? Welcome to the All Things MSP Podcast. I'm your host, Justin Escar. With me always is my good friend, podcast producer extraordinaire, man with a plan, Mr. Eric Anthony. What's up, dude? Oh, lots of things. Lots of good things. Lots of crazy things going on in the background.

[00:05:27] I'm excited though. Can't talk about them yet. I have a really funny joke for you. I'm not going to tell it to you. Okay. That's what you just did to the entire audience. Way to abandon them right from the beginning. Yeah. So we were talking today a little bit, something we haven't talked about ever and 104 episodes, which by the way, my Facebook history came up yesterday and it showed me like, or maybe it

[00:05:55] was this morning. And it was the first, we did release the first episode two years from the day we're recording, even though we did 104 episodes, two years from the day we're recording is the first day we released an episode because it was don't start a podcast. And I still hold that to be true. If you're listening and you've been with us for two years, you realize like, we don't know what we're doing. Don't start a podcast. But what I do want to talk about today, something we haven't

[00:06:20] been talking about is how do you know when to get rid of a client? Because truthfully, I've been in business 17 years, I've lost clients, clients have let, you know, stopped working with us. Sure. I've fired one client and I've nearly fired a second one. I had to give them the Will

[00:06:43] Wheaton speech. But like the one that I did fire was like a weird scenario because the client's business took a left and all these things. But I've never like, I've, I've always been okay with taking on crappy clients because like, I feel like as a, as a New Yorker, we can handle anything. And if someone wants to be like annoying, like, Oh, whatever it is, that's just their personality. But I know so many

[00:07:10] people really do want to like, get rid of those crappy clients, which just give them to me, and then carve, you know, carve out their niche to be within that realm that they're happy. So I feel like this is a pretty, it's a pretty, it's a pretty, it's a pretty, it's a pretty, it's a pretty, it's a pretty, it's a pretty good thing. And I kind of feel like you, when I was an MSP still, I, I took on the clients that were not quite easy. I guess I'll put it that way. Yeah.

[00:07:40] And I guess it probably depends on your, your point of view and how you handle that type of stress. I think, you know, somebody posted in the group that picture that we see all the time that says working in it is not stressful at all. And, you know, it's this picture of this old guy, but it says, Dave, 28 years old,

[00:08:04] but obviously he's, you know, aged beyond his years. I think it was Steve Copeland who posted that. Thank you, Steve, by the way. I think it's all, it all depends on how you treat it, how you take care of it. Right. Yeah. But I think that there are absolutely red flags and this is going to be one of those times when I actually prepared for an episode, right? Sure. I know. Crazy. And created a decision

[00:08:30] about that. I created an MSP red flag list for you to kind of look at your clients and see, are these clients worth it or not? Yeah. I can tell you that the one time, the one that we did fire. So we have just as a point of reference to say, like the two that we're talking about earlier, prior to getting our contracts done by

[00:08:54] Brad Gross, we love Brad Gross. We would put in basically when I would sell our services, I would sell it as quote unquote unlimited hours per month when you're on our high price plan, which a lot of us do. We say unlimited hours, we don't care. We'll track it, but it's whatever. And I always say, listen, I'm giving you unlimited hours, but you can't abuse us. Like if you're

[00:09:18] calling us every day for something, like we're going to have a conversation. So the first customer I had that I fired, which was years ago, the person ran an ad agency and rumor is that they became an alcoholic and they fired everyone. And then it was just us dealing with just this one person. And I didn't want to deal with him anymore. And I said to them, Hey, listen, you've fallen below the threshold

[00:09:48] of the type of customers we work with as you no longer have a company and it's just you. And he was like, fine, whatever. I don't care. And then like, we were done with him because like our bill with them went from like $4,000 a month to $300 a month. And it wasn't worth it for the type. The second customer I had had a small, I think it was like an event planning company. I forget it so

[00:10:14] long ago, only three or four people, but the owner used to call me every day with something. And I finally went to them and I said, listen, remember when I said unlimited hours, they were like, yeah. And I was like, remember when I said, don't abuse us. And they were like, yeah, I was like, you're abusing me. So either you knock this off or we're done. And weirdly enough,

[00:10:40] they realized that they had other things going on in their life and they just shut their company down. And the person became a real estate agent. And then like, we stopped working with them anyway, so it didn't matter. But like, those are the only two times I ever do this because like, I feel like, and I know my staff gets mad at me. And I've mentioned this before on the show where like, a client is kind of annoying, right? Not that they're calling every day, but like,

[00:11:06] there's a lingering issue or like the CEO of a customer is being like, kind of just super annoying about things just in general. I think truthfully, you know, and I look forward to your tweets and emails about this, like being a, like a kid who grew up in Manhattan basically, and lived there for 12 years and used to go all the time, that you, you get this like thick skin around that kind of behavior.

[00:11:35] Whereas like that kind of behavior does not fly for my staff that are in Iowa or Columbia, Missouri, or even California, which I feel like is really weird. I've had this, I was just talking to somebody about how like things in New York move way faster than they do in Los Angeles. And you like never would expect it. Cause you like, you're like, oh, it's LA. It's like New York. It's not the, it's the same thing with the people, like people in New York, like one of my clients in New York,

[00:12:00] when we first started with them, they were like just super needy. And I was like, this is fine, guys. We can, we can handle them. And they were like, but they keep calling us, you know, it's always something every week. It's something. And I'm like, that's our job. Yeah. Yeah. I mean, I think there's a difference between a client that's difficult and a client that is unprofitable because they're being difficult.

[00:12:25] Right. And I'll, I'll point out a, you know, something from my MSP past and I had a construction, a general contractor client that I will call difficult. However, they were paying full price and it was, they were not unreasonably difficult. I guess I would say it to the point that they were

[00:12:50] costing a lot of time and eating into that profitability. And that's why there is an emotional side of this, but there's also a very practical track your profitability part of this. That's actually more important. Can I ask that, that construction company, were they calling you outside of normal business hours? Oh, absolutely. Oh, see, there was the difference. Like my annoying clients with the exception of like once or twice where they texted me too early in the morning. And I even said

[00:13:18] to them, I'm not going to respond to you until later. Like they never really bothered us outside of normal business hours. Like they weren't being unreasonable. They were just being needy, but they were being needy within the confines of our sandbox. Right. So I should preface this with, they were charged extra because they were a 24 by seven organization because they weren't just a construction company. They were a construction company that

[00:13:46] specialized in insurance remediation. So like if there was a hail storm or a tornado or, you know, they were working. That's when somebody's tree over into their house, you know, they were working. So it was a little bit different and we charged appropriately for it. Right. That totally makes sense. Right? Like my client, they're not that, I don't want to say what they are because they're still a client of ours, but like I had to sit down with like, actually funny

[00:14:14] enough, like we ended up having a, we ended up picking a different champion within the organization to be our rep, like inside, because like the person who was originally rep would like not give us all the right information the first time and all these things or whatever. And then once we figured that all out, we were like, this is how it's going to work. They were like, oh, okay. And like things were fine. And now my entire staff loves them. Yep. So kind of what we've been talking about a little bit here is

[00:14:40] actually one of my first red flags, and that is a client that seems to always be in emergency mode. And there's a couple of reasons for this. I think that one is that that's just the kind of business they're in, right? Like my construction company example, they, you know, they handled emergencies, true actual emergencies. So they were very frequently in emergency mode.

[00:15:07] However, there's also those customers that just create their own emergencies or don't, you know, they ignore your proactive recommendations. And so they're creating their own emergencies. And you either kind of have to decide that you're going to take those kinds of customers or not. And if you have some, you really need to replace them and then fire them, preferably in that order.

[00:15:34] I have a client who they're in graphic design and they specialize in swooping in in the last minute when a company's hired graphic design firm bombs the job. Yeah. So they're always in emergency mode. But on the other side of that coin, they do listen. We've been with them for a long time. They do listen to us. They do heed our advice. They do the proactive things when we, I mean, maybe we have to tell them two or three times before they

[00:16:03] do it, but they still do it. So even though they're always in emergency mode, they're not putting that emergency mode pressure on us, which I think is, which is, I think it's, and granted we're talking about clients, but this goes for employees. Also, I had an employee who thought every ticket was a fire, like an emergency fire. And every actual emergency was a volcano.

[00:16:29] And I'm like, you are going to burn out. And he was like 24, 25 years old. I was like, you're going to burn out, dude. And he did. Like I was like, I called it, you know, he's not even in IT anymore. But like, if the customer you're working with is that type of customer either. And this is again, going like, if you feel like you don't want to work with them, don't work with

[00:16:57] them. There will be people who will work with them. So don't feel bad being like, this isn't the kind of, this isn't where I am in my life to want to deal with this level of stress from that person. Right? Right. You run an MSP and you're a two person, you know, mom and pop shop, and you want to deal with like certain types of clients in a certain type of way, and you want them to play within the confines of your playground, your sandbox, and this type of customer, or you have this customer and they

[00:17:25] change their modality and they become an emergency. You don't need them. Say, listen, I can't support your needs. This is how you tell them. I can't support your needs. Here are three people who I know, because I'm sure you know your competition well. Here are three people I know. Please, I would highly suggest you reach out to them. I will do everything I can in my power to transition you as easily as possible. Because again, you want to always end these on good

[00:17:51] terms. Right? But truthfully, sir slash madam, whatever, we're not equipped to handle your needs as they are today. Right? So you take a little bit of like, take a little onus, right? A little ego hit, but you keep it on the nice and you keep it on the happy and like, they'll, they'll be okay. Like,

[00:18:15] your client doesn't give a shit. Like, they'll be okay with this. Yeah, absolutely. So, and I think that kind of dovetails into one of my other red flags that I originally was like, I didn't know how to approach this one. Okay. I came up with it mainly because it happened to me when I was an MSP.

[00:18:38] But I think in retrospect and thinking about it, it's actually more the MSP's fault than the client's fault. And here's what it is. All right, go. It's the client blames you for everything tech related. You were here yesterday and now the kitchen fridge doesn't work and it's your fault. Okay. That's an extreme example, but... Oh, that's happened to me.

[00:19:06] I didn't say it wasn't true because I've had similar things. You were here yesterday and now the computer doesn't work. Yeah. Right, right. And sometimes that's completely like, not your fault because there was a power outage or there was a lightning strike or whatever. You know, that's obviously not your fault. Now, the fact that, you know, they came in and they don't have internet, you know, that it's not your

[00:19:34] fault, but you do need to fix it. But here's the thing that I wanted to point out. This is the thought that I had. These are the strange things that run through my mind, right? Did they blame you for something that wasn't in scope that should have been? Yeah. Because that's where I think it's the MSP's fault. I always, whenever a situation like this happens to me,

[00:20:02] I always first question what else is going on in that person's life. Because... No, I do. Because typically, right? Typically, people don't get mad around the stuff that we do unless we like actively mess up. And so to say like, you came here yesterday and now today nothing works when you know everything is

[00:20:31] fine. There's clearly something else negative that's happening in that person's life. And you are going to take the brunt end of that hit, right? You are the punching bag because they're in a bad mood. Now, in many times, it's very easy to like quell the waters and settle that down and kind of just like get it out of them. If it's happening consistently, that's when you have to be like, okay, either A,

[00:21:01] this person's a psycho or B, I really don't know what I'm doing. Right? Because maybe you can't help this particular customer. And this is something that has been said a lot. And I don't know how much I believe in this. But like, there are sometimes customers who cannot be helped. Right? The amount of people who call me, who call me, I've never spoken to them before. And they want to go on a tangent

[00:21:30] about how their phone was hacked, and how they've reached out to the FBI, and how they got a divorce, and how this thing and that thing, but they know their ex is like spying on them. And I'm like, that's not how this works. Stop watching CSI. And they're like, No, you don't understand. I'm like, no, you don't understand. Those are people who can never be helped. Right? So there's going to be

[00:21:55] those those cases once in a while. If this is a one off, I tend to tell people take it with a massive grain of salt, you probably don't know what's going on in your clients personal life, that is causing said anger. But if every time you go in, you trip over the main power cord and unplug the server, like

[00:22:19] consistently, you're not equipped for that customer. And you should tell the customer that and say, kind of like the first example, listen, you guys make gorgeous widgets at cogs and things. But like, I'm not your person. Let me help you find the right person. Yep. And so a lot of what we've been

[00:22:45] talking about so far, Justin, is a mismatch between how the MSP wants to operate as an MSP, and how the client operates or quite frequently, the owner is in terms of personality. Yes. There's another one that I want to bring up that I think everybody's had. And that is slow to pay, fast to complain. And I had one of these, I think everybody's had one of these, right?

[00:23:14] They were a dentist office. Okay, my first problem, right? Everybody's obviously as soon as I said dentist office, everybody cringed. And to make it worse, it was two offices, and they were like an hour and a half apart. And they were both. Well, one was an hour and a half away from my office. The other one was, well, I guess they were both about an hour and a half away from the office, just in different directions. That's how triangles work, dude.

[00:23:42] Yes, that is exactly how triangles work. And they were quite literally the first to complain about anything. And I think they still have open invoices 12 years later. Yeah. I had a client who we bought equipment for through our reseller, and we did services, and they just never paid. And I sued them.

[00:24:12] Maybe that was like, I took them to small claims court, they never showed up, I won. I've never seen that money, right? I feel like if someone is slow to pay, well, for starters, you should have it in your contract, the engagement rules of paying. So they have to pay within net 15 or net 30. If they go to net 60, they're going to get hit with a penalty, whatever, whatever Brad decides to put

[00:24:37] your contract, because that's just how it's gonna be, right? If they get to a certain point where they're not paying, you stop providing services to them. You have to, I think a lot of owners, a lot of MSP owners, probably just entrepreneurs in general, we always want to be nice, we never want to be stingy,

[00:25:03] we never want to be standoffish, and we never want to be like the a-hole, right? But like, if a client is bugging you, and they're not paying, you have to stand your ground and say, listen, I cannot provide you services any longer, until you pay your bill. Now, you can scare the ever living crap out of them by being like, keep in mind, you also pay me for Microsoft licenses, and I will turn off your email,

[00:25:27] but there's some legality there. So you need to check with right lawyers. But in terms of service, you're not paying, therefore, I'm not going to provide you service. And you can call me, but I'm going to give you the same answer. So either true up, get on a payment plan, or I'm going to put you in collections. Yeah, I really like we switch to alternative payments.io, which do a demo with me

[00:25:56] if you want it, because I get 250 bucks. But the reason I like it is they have a collections button now, which is really dope. It makes it so much easier. If someone's not paying, I can just press a button, puts them in collections. This is actually true. My father-in-law happens who had been in collections before he retired. I have had him write letters on virtual letterhead to customers

[00:26:22] before to get them to realize that they were behind and they have paid. If a customer gets an official letter, for those who are driving, I'm putting official letter in quotes, they will pay. And if they don't pay at that point, you can say, bish bosh, I'm done with you. Yeah. Yeah. So 100%. And if they continue to not pay though, right? Let's say they paid once,

[00:26:48] and then you do this again. And over the course of the year, you have to write them four collection letters. Listen, man, you suck. We're out. Here are your Microsoft licenses. Glad to help transition you to somebody else. I'm not going to recommend anyone because I'm not going to cause them the same anguish you're causing me. So you have to find someone. Here's your export from, you know, Hoodoo or IT Glue or whatever. Peace be with you and like leave. Yeah. Yeah.

[00:27:15] I think the problem is we, as a big, I'm going to generalize here. Okay. The majority of IT people, we know this are introverted. Okay. It's hard for an introvert to stand their ground and say to someone, Hey man, no. Yeah, for sure. Much like when we talked about building a personal brand,

[00:27:39] my answer is the Shia LaBeouf, just do it. Like you have to, you have to be able to tell someone no, and you have to be able to stand your ground and say, listen, this just doesn't work. If you've ever broken up with somebody, it's a lot easier. I don't know. I know a couple of people are like still with their like high school sweetheart. So I don't, I don't, I don't know how,

[00:28:04] but cause they were a mess in high school. Um, but like the point is that like, if you can, if you can, if you can break up with someone, you can break up with a customer. It sucks. It hurts. Like I've had clients who break up with me and I've like literally cried over it because all I thought about was the money. But like, lo and behold, I was able to make it up later

[00:28:26] in spades by redirecting the energy from the customer that sucked to a customer that is much better. Right. And that's one of the major things that I think is important about this entire topic is that it's the, the mental energy that it takes to deal with these people. Yeah. In addition to the lower profit margin that usually comes from these clients. Now there's also another one,

[00:28:55] you know, a lot of these, you know, we're talking about the difference in, in profit and mental energy, but there's another one here that I think is important. And that is the clients that won't take your bare minimum cybersecurity and backup plan. Yeah. Because the risk, I'm sorry, the risk today

[00:29:17] is just way too great for you, the MSP and your business and your employees to take on a client that is going to not adhere to at least your minimum cybersecurity and backup practices. So I agree with this, right? This, there's a bigger, let's zoom this one out a little bit,

[00:29:42] right? Because it's not just a matter of giving them cybersecurity and backup. It's does the customer trust you as the expert? And it's your job as the MSP to provide expert advice. And my expert advice is you need at minimum these three things or these two things or whatever. If they say no there, they're going to say no to everything above and beyond that as well. And if you have a customer that

[00:30:08] doesn't believe that you're the expert, they shouldn't be a customer of yours. Now, as for specifically cybersecurity and backup, I keep coming back to Brad, but there's a reason I do this. Because, you know, a lot of us think that if I get them to sign a document that says, you know, Justin has told me I should do this, and I'm not doing it, and I understand the risk,

[00:30:33] that if you send them that, that they'll, they're willing to sign that. They're not, they're not going to sign a CYA. Right? So in that case, you have to see ya. And I was trying to make it work. It didn't really work. I got it. No, I know you got it. But like CYA is one thing. CYA is something else. But like, if they're not going to do it and say, listen, I can't have you

[00:30:59] put my company at risk. You can put the onus back on them. Say, listen, these are the minimum standards we have for all of our customers. Why? Because one, we're protecting you, we're helping your business. And, and, and two, you're helping protect our business, and not risking my other customers. If you're going to be a risk to my other customers, I don't need you as a customer.

[00:31:26] That's how you have to look at it. You play both sides of the street. But like, they're, they'll never sign a CYA. No matter what you do. Right? Yeah, it's hard to enforce. It's hard to enforce. And then again, you know, this has to be part of the contract. What's what is included in your services guide that you're providing? You know, I've, I've written quotes to clients. And I say, you're getting cybersecurity, you're getting email protection, you're going to whatever. I had a client the other day who was like, I was like, we're going to roll out your

[00:31:56] email security tool. They were like, but we don't really get that much spam. We don't really need this email security tool. We'd rather save the money. And I was like, no, no, no, no, no. That's not how this works. It's not just spam. It's anti phishing, anti malware, DLP encryption. It's also going to tell us if any files are being sent out that shouldn't be sent out things like that. And they were like, Oh, Oh, okay, fine. Yeah, sure. Like, it was also just a mismatch of like what they thought it does. Because when you write generic terms, like email security, end users tend to think that just

[00:32:24] means anti spam. So you as the MSP kind of need to stand your ground on these are my minimum standards. You're gonna I, I, I typically do not force people to meet me where I am. But you have to meet me at my base level. Because if you don't meet me at my base level, you're now negatively affecting the rest of my business. And you don't get to make those screw ups. I make those screw ups, right? Like,

[00:32:54] right, no one can negatively affect my business, but me. I get that. And speaking of negative, and I think we'll probably wrap it up with this last red flag. I have more and I'll probably post them in the Facebook group as this podcast comes out. And this is an absolute, no questions about it, immediately fired client red flag.

[00:33:22] And that is toxic or abusive behavior towards my employees. Oh, 100%. 100%. I will back my employees 1000 times over before if a client says to me, so and so did XYZ, and they're just really blah, blah, blah, I will say, I will investigate. And then I will investigate and I will get it from my clients. And I will always trust my employees over my clients. Right. But this is one step above that, right? This is toxic and abusive, yeah, rude emails, you know.

[00:33:51] Oh, yeah, yeah, yeah. If that client's being toxic to my employees or any of my team, no, done. We're done here. Because there's a immutable value that we have at Virtua that I think everyone should have, which is like kindness, right? Like, if you're not going to be nice to us, there's no reason for us to help you. Because you have to remember something like as MSPs, yes, we're businesses. Yes, we're in technology and other things. But like at the end of the day,

[00:34:18] we're here to help you business owner. And if you crap on us, why would we can granted you're paying, you're not paying enough for us to like continue to want to help with you. So massive, protect your employees. If someone's being toxic, no, you gotta, you gotta go. Sorry, do not pass go. Do not collect $200. My lawyers will be in touch.

[00:34:45] Well, speaking of ending it here, I think this is an opportune time to go ahead and end the episode. Um, you know, you can fire us, but only until next week when we come out with the next one. That was good. I like that. I don't even want to end the show now. I feel like you just did a really good job with it. You forgot the taglines though. Follow us at facebook.com slash group slash all things MSP. Ask your questions, see what's going on with the podcast, the live shows, all the fun stuff. See that picture of Dave, who is 28 years old. I, you know,

[00:35:13] that picture shows up every couple of years and it pisses me off because I'm getting to that point where like I actually am the, the dude's age in that photo really is getting to me. Check us out on all of our high def glory at youtube.com slash at all things MSP. That's how you can see me do air quotes when you don't, when you don't hear me because you can't see me doing it while you're listening, while you're in your car, follow us on all your favorite podcasting tools, uh, leave a review, subscribe and like, yeah, get rid of the clients you don't like. It's okay. They don't,

[00:35:40] you don't want them anyway. Just do it. Just do it. Just, just do it. Bye. Thank you for listening or watching the all things MSP podcast. If you liked this episode, go ahead and give us a thumbs up, hit that like button and consider subscribing to catch all our weekly episodes. And from your host extraordinaire, Justin Escar and myself,

[00:36:06] Eric Anthony, your humble producer and all things MSP founder. Thank you very much for spending your time with us. If you were not aware, all things MSP started as a Facebook group and now supports over 6,000 members. We also have a LinkedIn page for those of you who don't do Facebook and make sure to check out our YouTube channel for even more content. A special thank you to our elite sponsor core view, helping you manage your Microsoft 365 tenants instead of them managing

[00:36:33] you. And thank you to our premier sponsors, easy D mark helped goes into move bot and node where the all things MSP podcast is a biz pal LLC production. The views and opinions of the hosts and guests are their own and do not reflect the thoughts and opinions of any employer vendor sponsor

[00:37:02] or random taxi driver in the Metro DC area. Be sure to join us next week for another exciting episode. you