Are you holding on to clients who are draining your resources, your time, or your sanity? In this brutally honest and relatable episode, Justin Esgar and Eric Anthony dive into a topic every MSP eventually faces: when and how to fire a client.
With over 17 years in the IT services industry, Justin shares real-world stories about the rare but necessary times he’s had to cut ties with problematic clients—and the surprising outcomes that followed. Eric brings 30+ years experience and the strategic insight with a red flag checklist every MSP should review to protect their business, their team, and their bottom line.
Learn how to identify:
- Clients who ignore your advice
- Those who weaponize emergencies
- Serial non-payers
- And the absolute deal-breaker: clients who mistreat your staff
Whether you're a solo MSP operator or running a growing team, this episode will give you the confidence and clarity to take control of your client roster.
✅ Join the conversation in the All Things MSP Facebook group
✅ Subscribe for weekly content designed for IT services pros
With over 17 years in the IT services industry, Justin shares real-world stories about the rare but necessary times he’s had to cut ties with problematic clients—and the surprising outcomes that followed. Eric brings 30+ years experience and the strategic insight with a red flag checklist every MSP should review to protect their business, their team, and their bottom line.
Learn how to identify:
- Clients who ignore your advice
- Those who weaponize emergencies
- Serial non-payers
- And the absolute deal-breaker: clients who mistreat your staff
Whether you're a solo MSP operator or running a growing team, this episode will give you the confidence and clarity to take control of your client roster.
✅ Join the conversation in the All Things MSP Facebook group
✅ Subscribe for weekly content designed for IT services pros
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