Turning Chaos into Confidence: Managing Client Disasters | EP152

In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony dive deep into a topic every MSP hopes to avoid but must be prepared for: the client crisis. Whether it's a security breach, a major server failure, or a complete network outage, how you respond in the "Right-of-Boom" moments defines your professional reputation and the future of your client relationships.
The duo explores the psychological side of crisis management, emphasizing the importance of staying calm when everyone else is panicking. They break down the "Right-of-Boom" mindset—a focus on what happens after a disaster strikes—and why clear, honest communication is more valuable than immediate technical fixes. You'll learn why you should never hide bad news, how to set realistic expectations during recovery, and why a pre-planned communication strategy is the most important tool in your stack.
We also touch on the new All Things MSP website and our beta pricing calculator designed to help you get your margins right.

Special thanks to our premier sponsors for making this show possible:
• Gozynta: https://atmsp.link/gozynta
• EasyDMARC: https://atmsp.link/easydmarc
• Compliance Scorecard: https://atmsp.link/compliancescorecard
• Movebot: https://atmsp.link/movebot

Connect with your hosts:
• Justin Esgar: https://www.linkedin.com/in/justinesgar/
• Eric Anthony: https://www.linkedin.com/in/esanthony/

Join the All Things MSP Community:
• Official Website: https://allthingsmsp.com
• Facebook Group: https://www.facebook.com/groups/allthingsmsp
• LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/
• YouTube Channel: https://www.youtube.com/@AllThingsMSP