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[00:00:00] So I just got back from lunch. I went to lunch with a friend today to a place called White Manor. White Manor is a very famous burger place in New Jersey. It's like super old and
[00:00:17] they have like a small, the place holds 15 people and they have a small griddle. It can't be bigger than my desk mat, right? Where they just throw the burgers on, they throw raw
[00:00:31] onion on top, then they flip it with the raw onion. They put the cheese on it and then they put the bun on top of that so it steams. And then they just shove it all together
[00:00:43] and give it to you. And they do it like at a pace. This place is super famous, right? And I knew what time I was eating and I was unsure. So I ended up having breakfast
[00:00:54] which I shouldn't have done. So I get there and I got two burgers and my friend got four and he was like, you're a wimp for only getting two. Meanwhile, he only ate three before he
[00:01:01] tapped out. It was delicious. It was a delicious burger. Definitely lives up to the hype but I feel greasy. Like I had a perfect view too. Like I was like, we got because we went
[00:01:12] there at 1130 in the morning before I got crazy, crazy busy by the time we left at 1230, there was a line out the door and people are coming in and they're picking
[00:01:21] up orders to go. I mean, some dude came in with a box, got a box this big just filled with burgers which like having eaten one. I've never eaten there. I've never eaten there. This is my first experience there and having eaten it there, like you have
[00:01:34] to have it fresh otherwise as soon as you get home or wherever you're going, I'm assuming he's going back to work, it's got to be disgusting. You would think now are these like the like, or oh, they're sliders. Okay. Yeah.
[00:01:51] Yeah, they're small. I have a picture of the griddle. Yeah. I mean, this play everybody like if you watch any food network show about burgers like this thing is on there. I love how people rip it apart. The price was overpriced for
[00:02:05] a slice of tiny meat and buns. It was $2 a burger. For onions and pickles on a bit on like a potato bun, like and for the translation, that's probably a buck in North Carolina dollars. Yeah. You know what's really funny is there's a McDonald's across the street.
[00:02:25] My friend was like, let's go get some nugs. I was like, no. If you're struggling with the complexity of Microsoft 365 deployment, management and automation, it's time to check out Corvue created by MSPs for MSPs like you. They help you with the end to end Microsoft 365
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[00:03:06] and do even the most time consuming tasks with just one click work effortlessly and deliver best practices to your customers today with Corvue to learn more. Visit atmsp.link forward slash Corvue. What's up, everybody? Welcome to all things MSP podcast. I'm your host, Justin Esker with me.
[00:03:26] Always my good friend podcast producer, extraordinaire pirate, Mr. Eric Anthony. Eric, what's up, buddy? Oh, it's a wonderful day are is is is September 19th your favorite day of the year because that's talk like a pirate day. It absolutely is.
[00:03:43] Although, you know, the pirate theme, as you know, I've kind of explained it a little bit to you before. There's there's more behind it and hopefully I'm actually going to record a video on that pretty soon so that I can share that with the world.
[00:03:56] You know, my managing according to pirate rules kind of philosophy, I guess it's funny because if anybody watches the show, YouTube.com slash at all things must be right behind you. You have your pirates up behind me.
[00:04:09] I have my Iron Man stuff and your is all about a philosophy. And mine is like, I just want to be that dude. Right? Yeah. Like. His alcoholic problems be damned. Yeah, we'll just take that part out. Everybody wants to be like Iron Man.
[00:04:30] So yeah, look for that relatively soon. Couple of other things that we're doing around here. Sometime around the time this video comes out, you'll probably see some stuff we're doing with Connectwise Pitchit, some really fun game show kind of interviews, interviews, but funner.
[00:04:49] That's the way I'm going to put that. Funner views. Funner views. I love that. We're actually calling it the pitch is right. Kind of a takeoff on the price is right and you just have to wait and see how that works out.
[00:05:00] I'm sorry, you're not going to call it the pitches right, Bob, like the line from having Gilmore. Sorry, no. The pitch is right, Bob. And then he just punches him in the face. Every you know, I might be able to add that in post. Thanks for the idea.
[00:05:18] But anyway, let's move this episode along with. From the group. The freezing part is what kills me the most. I know. Well, it's part of the gag. I do like real quick. I do like in last week's episode. And if you're listening to this out of order,
[00:05:41] you need to go listen to the episode where we talk about tech debt, where I call Eric Alver freezing on me at the wrong time. Oh, and I left it in, didn't I? I know you did. This this week, we got a post in the All Things MSP
[00:05:56] private Facebook group, which is Facebook dot com slash group slash all things MSP, which is most likely how you heard about this podcast in the first place. So why do I keep telling you? Emanuel Ray is writes, it's a pretty long post.
[00:06:09] I'll try to get through it fast. Greetings, everyone. I think it's my time to start learning and getting familiar with cloud server stuff. Yes. Some of my clients are shrinking and, of course, quote, quote, avoiding to pay for my services, end quote.
[00:06:25] They think moving to the cloud gods will do it for free. But still, I want to give the client the benefit and the solution they are requesting. I have one client. I'm assuming he needs two people, one local, one remote.
[00:06:39] And they're both using Windows 10 computers as their server for a particular piece of software that needs to be installed on a computer. The one local obviously accesses the data using a map drive. The one remote connects to this Windows 10 computer and opens the software directly.
[00:06:54] Everything else, they use this web based or they move to other files to one drive. Of course, now they don't want to pay to maintain and back up the local Windows 10 server machine because I'm old. The only thing I can think of is remote desktop server with Microsoft.
[00:07:09] But I think this will be a kill for two users. I hear a lot about Azure, but I find it expensive and complicated. Maybe again, a model of passion. What do you recommend? They both want to connect remotely to a computer and do Cloud Work remotely.
[00:07:22] So there's like a lot to unpack here. Yes, there is. Because, and I'm Emmanuel, great post. Thank you for posting in the group, number one. And if I go on the wrong tangent here, and I apologize, I'm trying to extrapolate a little bit here.
[00:07:37] So what this sounds like is the server computer, no matter what it's running, is running some sort of database that the two users are trying to connect to. Now, I don't understand why. And I was reading some of the comments
[00:07:50] and even the comments don't make it really clear like why the local user is connecting via a map drive. But the remote person is using. What do you say? Connecting to the software. Yeah, they're just connecting remotely into the machine that the software is on. Right.
[00:08:08] So they're probably using like RDP or something like that, right? Something like that or some other, you know, go to my PC or whatever. But I mean, so let's for example, because I think this is a good example across the board for this type of application.
[00:08:21] Let's just say QuickBooks. Sure. That's a good one. Yeah, yeah, yeah. Database on the server, you got to access it. Database, application, application requires a database application server to be running on the machine to be able to access it as a map drive.
[00:08:37] So that's a good example for this scenario. Now, there's two solutions for that specific use case. So I will say that yes, you could move that machine to the cloud and access it kind of like you're doing now in a remote desktop situation.
[00:08:54] Or there are hosting companies out there that will host QuickBooks for you on the web and handle all of the idiosyncrasies that come with hosting QuickBooks in the cloud. Yeah, so there's... The other thing is, and because I do this for a couple clients and it's really interesting,
[00:09:13] when I say, hey, we're going to move your QuickBooks to the cloud, they go, I don't want to do QuickBooks online. And I'm like, QuickBooks online and QuickBooks and online QuickBooks are two different products, right? QuickBooks online is into its online web version of QuickBooks.
[00:09:28] QuickBooks in the cloud is hosted QuickBooks in the cloud. And the idea is that whoever's hosting it can... Would be backing up the server. I'll tell you why I don't like hosting QuickBooks in the cloud and only because we got burned for a client.
[00:09:40] A client of ours, their server died and they couldn't get their data back for like two weeks. Like the hosting company did not get their data back for two weeks and it was not good. Granted, I don't think that company's in business anymore
[00:09:55] so whatever and your mileage may vary, read all of their paperwork and their terms and conditions. But yes, it's a great example. The other thing I was thinking about was if it's not something that is so common like QuickBooks, let's say it is some weird database solution
[00:10:18] that is custom to this particular client. You could always go with... And there's Chloris and Sandlin partners, both have partners who do this. You can go with desktop as a service, right? Something like that effect. Like Nerdio. Like Nerdio, yeah, yeah, yeah.
[00:10:37] Oddly enough, I think Sprint has a service that does Das as well. But the idea is that the server in this case is your desktop in the cloud and your clients can either A, log directly into that or B, use their computer and connect to that.
[00:10:54] And the nice thing is you don't have to worry about that server. You don't have to worry about that desktop that's in the cloud because companies like Nerdio and whoever else that does, Das would maintain the architecture, the infrastructure, whatever it is.
[00:11:08] Now, do read all of the requirements and the notes there because a lot of those times not always is backup included, right? Well, and in my opinion, you should be using third-party backup. You should not depend on the same company that's hosting it to back it up. Absolutely.
[00:11:25] But here's... Because he wrote in his post something about they don't want to pay... Yeah, of course now they don't want to pay for maintaining and backing up the local machine. They're going to pay for backup somehow. And if they're not going to pay for backup,
[00:11:41] honestly, Emmanuel, walk away from them. Because... Yes, you don't want to take that risk. You don't want to take that risk exactly, right? So you could move them to a cloud. Again, the one thing he doesn't talk about in any of the comments, and I apologize for this,
[00:11:56] is that there's no... It doesn't say what is running on, like what the software is that's running. But there are some good comments about like user-reduced services, power laws and Citrix or two solutions, kind of similar what we talked about, do a VM.
[00:12:11] You can do an Azure Windows VM. That's another one. But then you're going to be maintaining it and doing all this stuff. At which point, if they're saying that they don't want to pay for maintenance and they want to pay for backup,
[00:12:22] you're not going to win them over on that one either. So I think it really depends on what the service is. But there are a lot of different ways you can support them and keep them going. And if, to be honest,
[00:12:33] if you do a desktop as a service, use a company like Taloris and Sandler & Partners, sign them up for it, and then when they say to you, I don't want to work with you anymore, I'm just going to use this desktop as a service,
[00:12:45] you still make a couple pennies on the recurring because that's what Taloris and Sandler & Partners do for you. Yeah. There is one thing that I want to address, not just in the original post, but there's also comments about it as well. And that is the cost of cloud.
[00:13:01] While, yes, there are maybe what some people would call hidden costs to the cloud. Like, if you're reselling Microsoft 365 and not adding on a management fee, you know, you need to be because if you're managing it for them, you're spending labor hours.
[00:13:21] And so those are valuable and you're going to lose money if you're not charging for that. And they need to understand that just because they're paying for a Microsoft 365 license, doesn't mean it's going to work, doesn't mean it's going to be secure.
[00:13:34] Now, there's also some data out of CompTIA and I don't remember the exact numbers, but I can give you directionally. Most people have found that moving to the cloud overall reduces cost, especially for the MSP because you are no longer maintaining infrastructure. Now, the bad side of that,
[00:13:57] the risky side of that is you are losing a degree of control, which is why I always recommend if you are putting the responsibility for the infrastructure in somebody else's hands, you need to maintain responsibility for the backup.
[00:14:12] And the only way you can do that is by having a third party so now you can spread your risk, spread your liability out over two companies and say, well, I did my due diligence and I protected you by selecting a good vendor here,
[00:14:27] selecting a good vendor here and then you can have a good client and then you can have a good client. So, if you're not a good client, you don't have a lot of control over that. And also make sure that your contract covers you
[00:14:43] for upstream providers because in the case of my client whose QuickBooks data got hosed, yes, I mean we did have backup, but that's great, but like if we didn't, we recommended that company to our client, they could have sued us for recommending them.
[00:15:01] I mean you sue anybody for anything, right? But we have a contract that says like third party providers are not warrantied by us because we don't own them. So make sure you have something in place. So there's a couple things you can do here Emmanuel
[00:15:17] and there's a couple of things I'd just be a little bit weary on. And by the way, in your contract, yes, but also you need to carry E&O insurance so that if they do end up suing you and your contract doesn't hold,
[00:15:30] you have that buffer in that safety net of E&O insurance. Well, Emmanuel thanks for writing into the group. Much appreciated, we hope we put you in the right direction. Of course if you have any questions, please reach out to Eric and I. And that's from the group!
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[00:16:03] no virtual machines, none of that craziness. Sign up, connect, scan, and you'll be moving data in minutes. Move data like a pro at atmsp.link forward slash movebot. Dude we have a guest today, I love it when we have a guest. Yes, I always say that.
[00:16:21] I have weird taglines on this show having been 60 episodes in. At some point when we get to episode 400, and I'm still saying we'll do better next time, someone needs to call me out on that.
[00:16:32] It will just make it easier for me to replace you with an AI later. I'm never replaceable. We do have a guest, Mr. Sean Spencer is with us. What's up dude? Hey, what's going on gentlemen? Sean for those who don't know you,
[00:16:50] welcome to the All Things MSP podcast. Give everybody like a two minute run down on like who you are, what you're about. And I know you pretty well. How fast can you do 100 meter sprint? Right now to take me about two weeks, but in my prime,
[00:17:04] in my prime I was right around 10.4 seconds. Jesus Christ. That's bad. I was also a long jumper, so I only did that. You know, I was only doing that just to be a long jumper. So if you do jumps, you have to run.
[00:17:19] You know, if you're not running, whatever. Yeah, so let everyone know about who you are and what you're about. And then we're kind of getting to everything else. Okay. Okay. Well, by I'm a executive performance coach. So previously I was working with athletes and then just as
[00:17:36] COVID arrived, I started focusing more on business professionals because a lot of my clients were business owners, pharmacists, wealth advisors, things like that. And of course during COVID, we ended up having to do a lot more mental than physical elements.
[00:17:54] So that was a thing in my past former professional track athlete. Yeah. Track and field basketball player coach. Yeah. Trainer of 25, 20, almost 26 years now. International work with people within Saudi, Dubai still have clients there. And just kind of been mixed around the board.
[00:18:17] I'm sure Justin has a couple funny stories that he's dying. This show, on this show, we're very serious. There's no, there's no fun having on all things MSP podcast. I'm kidding. I'm kidding. Yeah. I didn't believe it. Well, thanks for being here, man.
[00:18:32] It's good to see you again for full transparency for those who were listening or paying attention. Sean spoke at ASIS conference just a couple of weeks ago. So we did just see each other, but I'm going to pretend like we haven't seen each other
[00:18:42] in months because that's just how we do things here. Feels like months. It does. It really, I mean, it's been two weeks. And for the amount of weeks, it's only been two weeks. And for the amount that has exited my brain, it really does feel like months.
[00:18:58] I also finally cleaned off my white, my whiteboard is I have glass doors over here that I look like I had a mental breakdown on like writing stuff down for women for the, for the conference. And I finally wash it all off yesterday. I'm excited.
[00:19:11] Of course, my son comes downstairs, grabs my markers and just drew all over. I was like, I just cleaned that. Right. Well, I saw you do it dad. Right. Exactly. The line is I learned it from what, for anyone who remembers like 80s commercials,
[00:19:26] I learned it from working you dad. You know what I mean? You dad, my little drug kit. Yeah. Yeah. I remember. Yeah. And I think it was like marijuana too. It wasn't even like a good drug. Like it wasn't even like crystal. All right. Anyway. So, so, um,
[00:19:43] is it weird to say I have crystal meth on the mind only because only because I listened to an interview with a, with Justin Willems who's a magician. He was on the, the joy podcast with Craig Ferguson and apparently I didn't know this. He was like a,
[00:19:58] he was like a crystal meth addict. There is a way to spend that. There was a music group named crystal meth. That's true. Yeah. I'm listening to, yeah, I got it. I'm really into the techno music right now. Forget everything I just said five minutes ago. Yeah. Anyway,
[00:20:15] thanks for being here, man. So I want to let's get into a little bit today about why MSP owners, business owners in general, but MSP specifically, why they really should think about getting a business coach. Right? Um, I've been very public of this.
[00:20:33] Melanie Curtis who's been on the show before there's everyone that we all know on the show has been my coach for, for quite some time. Um, and I love the idea of a business coach, but I do find still so many MSP owners like saying no to this
[00:20:49] idea, but with no good reason as to why to say no. So, so Sean tell everybody like what, like why should everybody have a coach? So I think the, the negative aspect when it comes to coaches with most industries is like, look, I know what I'm doing.
[00:21:08] Some people just have a misconception of what the coach is and if you just, if you just strip it down to just sports, your coach is there not only as your moral support, but help refine the specific skills that you have. It's very rarely,
[00:21:24] let's we're talking that it's very most infant state that you have a coach who's there is going to teach you how to do something. Most coaches don't take somebody who knows nothing about, let's say basketball. I don't know anything about basketball.
[00:21:37] I don't even know what a basketball is. He's not likely to coach you, but if you already have the skill sets, if you already know what you're doing, you just need a little bit of refinement or you just need
[00:21:49] guidance and when I mean guide is not as specifically and your goal, your position, you know your job, you've been doing it for years, but there's other elements from the mental perspective, which is where a coach can assist. Okay, getting to those decisions,
[00:22:07] okay, being able to clear your mind. So, okay, no anxiety, no impositions. Okay, great. Where are we? Okay, this is a specific goal. My job isn't to solve your problem. My job is to assist you and guiding you towards that, that solution so that you solve it yourself.
[00:22:26] Right. So, that's more of the benefits of a business coach, whether it be just wrapped around anxiety or if we're talking about just your standard executive coach, where we're talking about, okay, within a specific niche, within an, okay, we're talking IT consulting,
[00:22:42] we're talking real estate, whatever it could be. So, in general. I like that because, because yeah, I think a lot of people do have that idea that if you have a coach, your job as my coach would be to answer my problems.
[00:23:00] And I go to you and I say, this is not working for me, what do I do? You would have no idea, because you're not in IT. I mean, you have a little bit of a technology background. But Melanie,
[00:23:09] and she's very public about this when we joke around all the time, is that whenever we talk to her about technology stuff, she doesn't know anything about the technology part of it, right? But still can act functionally as a coach because
[00:23:21] what I think a lot of MSP owners don't realize is the problems that you're having, yeah, you could have a two factor authentication problem. Yeah, you got to have a problem with an upstream provider, but like the business problems that you're having,
[00:23:34] when you break them down to like their rawest elements are probably the same problems that other business owners that are not in IT are also having, right? Yeah, 100% agree and it's like, it's one of those things that there's very few things
[00:23:52] at its core is new under the sun. There are things that have been created that are based off of things that are a new concept. But essentially, yes, as that coach, I'm not here to, you know, I'm not here, our coaches are not here,
[00:24:07] we're not here to tell you how you do the job. We're not therapists either. Our coach is a partner. We walk with you, we help you through these specific challenges, whatever they meet, they may be. But again, the idea is to help you come up with a solution,
[00:24:22] not me sit here and say, okay, let me solve your problems. Okay, great. So you need to do this. You need to do that. It's just like, no, that's not what, you know, I or anybody in this specific field is not what we do. Right.
[00:24:34] I had, I was talking to somebody today who is, and I'm going to apologize. I'm not going to use his name and I'm going to apologize if you don't want me to tell the story, but I'm going to tell it anyway.
[00:24:43] And I'm going to tell you today who's talking to me that they haven't had a new, they haven't had a sale in quite some time. Right. And I, and I always want to fix the problem, right? Cause that's what I do in IT.
[00:24:54] Like I always want to fix a problem. And Eric, Eric, let, on a previous episode called me the visionary cause I'm always ready to like jump into it without even knowing, right? Right. And so I said to the person, I said like, well, you know,
[00:25:06] you're in a, you're in a crappy situation. You're backs against the wall. There's a stick of dynamite in your butt and their fuse is getting shorter and shorter. Like you need to do something now. And I was like, I was like,
[00:25:17] and I made a suggestion for what they should do. Right. And I was like, you need to get back to your original, rawest form or like original OG. This is where I'm going to get started. I'm going to get my hands dirty kind of thing
[00:25:30] to go find a new client to do stuff. Like you did, like I was like, you do marketing now, right? You do sales now you have, they're in some of the programs and stuff like that we talk about,
[00:25:40] but I was like, that's not going to help you right now. Like you need to get in it. And I kind of feel like when I try to give people advice, I teeter the line between like solving and coaching. And I want to be better at coaching.
[00:25:53] But I maybe I'm just a bad coach because like, I always just want to fix the problem. We all want to fix the problem. And I think one of the things that's an asset to you is that you're human. When I say that, I mean,
[00:26:11] you're willing to be human and whatever it is that you're doing, you're some people are just super professional, super this, super that, and they lose that human element of who they are where, you know, you as an individual, you know, I've known you for years and,
[00:26:27] you know, you're human and even at the conference. Okay, yeah, we're business, but in the next second, dude, okay, what are we doing? All right, where are we going to eat? Where we're going to, you're still maintaining that human element,
[00:26:39] which is why people can relate and that are comfortable talking to you. Yeah, be serious in this moment. You can be funny. You can be compassionate. You know, those are elements of a coach. Then there's also that other side.
[00:26:51] Yeah, we want to solve the problem because naturally as coaches, a lot of us are problem solvers. We can't resist the challenge. I mean, that's part of being in an IT world, IT consulting is like, we cannot resist the challenge.
[00:27:05] We can see the end goal and we're, you know, we're a solution oriented. Well, and that's where I believe a coach really comes in because in my opinion, a coach serves two functions, right? One is for accountability. Yes.
[00:27:19] The second one is to help you build that roadmap from where you are to where you want to be. And you can't often do that yourself because you already have a vision of what that journey looks like.
[00:27:32] You have a predisposed idea of what that idea looks like and you have to have outside eyes, outside feelings, outside human to see the other possibilities that might help you get there, not necessarily faster but better. Yes. Yes. Absolutely.
[00:27:54] So I'll take this back to the speech I had with the guys when I talked about my athlete, Jason, a triple jumper, great guy, great kid, but he needed a coach. He was talented, but he needed someone to say,
[00:28:10] okay, your jump was great, your knee, your drive knee was a little bit low, trail leg was laggy. As you're going in to stick your landing, bring the knees up a little bit higher, you're dragging them. You're not executing like you're missing these small elements
[00:28:26] that he cannot see because he is in motion. He's performing, he's doing what he does so again to the business world, same thing. You're in your element, you're doing what you're doing, but your coach is on that left side or right side and it's
[00:28:41] like, okay, hey, that was great, great job. There were a few elements if you don't mind I bring that you may have missed out on. And again, you bring it to their attention, not okay, let me fix your issue.
[00:28:53] Yeah, it's like an alignment thing more than anything else. I was thinking about that because as an outsider, I think again this is where MSP owners specifically shun the idea of a coach is because if you bring in someone who's an outsider and yet they're here to tell
[00:29:10] you change this, change that a little bit, just they're looking at it going like what do you know about what I do? And the fact of the matter is when it comes to, you don't need a coach to tell you how to fix a Windows computer.
[00:29:23] You have that skill. That's your job as the MSP. What you might need help with is like, hey, I'm having a hard time figuring out how to tell my clients I want to increase my prices or hey, I'm having a hard time trying to figure out how to
[00:29:39] communicate better with my vendors so they understand I'm serious when I tell them that I want a cheaper price from their service or whatever it is even though they say no, you're in a two-year contract. Those pieces are where the coaches come in.
[00:29:54] That business side and that's both, I think from a coach perspective you have both the internal business and the business development side of it because when you're fixing those small things, hey bring your knees up a little bit higher, stop dragging your foot there.
[00:30:11] The overall thing gets a lot better and now you get to not only coach them on what to do on those little things, if you step, take a macro level and say, hey, your jump is so good maybe we should think about
[00:30:24] entering you into XYZ and that's going to be something you never even thought about because you've been stuck in this for lack of a better word, rut with the current jump you have now. There's these really nice angles that a coach
[00:30:41] can provide for you that they don't need to know whether or not you're using ConnectWise or Kaseyo or Splash-Op versus TeamViewer, whatever, that part doesn't matter because it's the holistic goal that we're trying to achieve. I call it filling in the blanks. Oh, I like that.
[00:31:05] That's the name of the episode, Eric. Eric had a different name but I totally just wrote him with that one. Another thing is like, have you ever heard the term be open to everything and attached to nothing? Yeah, wasn't that like Buddha? Not quite sure, to be honest.
[00:31:27] I think you're right. I think you're all right but I learned it maybe 10 years ago and I was like, okay, interesting concept. So as coaches, it's one of those things that we try to, we're open to everything. We can't be attached to our specific feelings
[00:31:45] or our will or desire to fix an issue. So a lot of times when you're focusing your specific goal, like even me as an athlete, I was focused on here and I wasn't really open to changing much because I knew that I had this
[00:32:03] skill I can get here but my coaches say, okay, look, be open to modifying your technique. Be open to this element. Be open to, okay, you're a little bit slower and this element of your approach. Be open to trying this over here,
[00:32:21] pick up speed so it can benefit you back into here. So that's kind of how I like to use that phrase. For the record, it's Dr. Dyer. It's not. Maybe Buddha did the acting. I was 100% wrong on that one and that's not all that I will admit.
[00:32:40] Acting average number of blade. Sounds like something he'd say. Yeah, it sounds like a Buddha thing. You're in the right mindset of this one because when I work with Melanie, a lot of the times my conversations would be
[00:32:53] we're not moving as fast as I want us to move. We're not pinning the needle like I need to pin because again, as everyone on the show knows, I'm from New York, we moved 10,000 miles a minute. We got to get it going.
[00:33:05] And when I say to her like, hey, we're not pushing the needle, there's times where she has been like, don't look at the needle. Right. Because there are things that need to be done to be able to go faster. And actually, I'm going to bring this back
[00:33:21] to the episode of the podcast we had when we talked to, and I have their books still here on my desk actually, Dave Kavan, Sean Walsh from The Pumpkin Plan because one of the things I think it was Dave who said it was
[00:33:33] you may have clients that are holding you back. If you let them go, you can propel yourself forward. It's the same thing, except instead of the word client here, we're talking about a business process or a way of doing something where if you stop
[00:33:47] holding on to that old way of doing it and you shed that proverbial weight from your business, you could rock it forward. I see Eric, I see the wheels turning in there. You're going to say something on this one. No, I mean I think that this idea of
[00:34:09] I want to take it back to focus because I think that's a lot of it too. Small business owners in particular because Justin, you and I have both been small business owners. You understand this concept where we're in the weeds so much because small business owners
[00:34:25] have their hands in every part of the business. It's hard to pull that focus. I went to the eye doctor yesterday and I described to her this problem that I'm having, that if I'm in front of the computer and I look at my phone
[00:34:39] for just two or three minutes when I put my phone down and try and focus on my computer screens again, they're fuzzy and she's like, yeah, you're just getting old. But it's kind of the same thing where you're so focused on that one piece
[00:34:55] that it's hard to take that step back and that's what a coach can do for you. A coach can come in from the outside doesn't have that focus on the day to day and can really give you those options that you are never going to think of
[00:35:11] because your day to day focus is stuck on running the business. I just want to put in there that I also went to the eye doctor yesterday. We're like twinning. Yeah, the the that's what I like about a coach in general and like I also and I just
[00:35:33] I want to play the negative side on this a lot today just because I know the positives of a coach and I'm trying to fill the shoes of the people who are listening like a coach is not a therapist right? And I've had other coaches beyond Melanie beforehand
[00:35:49] who have all said that to me, which is like you can be upset with a coach like you can be upset about something but like the coach isn't going to help you get through that thing unless those emotions are tied to the thing around your business of which
[00:36:09] you're trying to go through. So like I've had I've had when I when I've helped and I'm putting the word coach in quotations because I'm not one but like the times I have coach people where people have come to me and they're like I'm upset because I'm not
[00:36:23] making enough money there's an emotion there but if we can separate the emotion to the action and I feel like that's where a coach the action is where the coach is the emotion is where the therapist part lies right? Right, right, right and let's
[00:36:39] go with that one. So say okay I'm unhappy because I'm not making enough money okay what about the specific dollar amount makes you unhappy okay is it that with this dollar amount you're not able to do this do that you get financial anxiety as I call it
[00:36:57] I don't think that's an actual technical term but it's something that I've struggled within the past and I understand it very well some people have huge anxiety around their finances okay well I don't make enough money so I'm not going to be able to
[00:37:11] pay this, this and this or do I want a little bit more freedom or what are we saying by I'm not mad or I'm said that I know I don't make enough money that's what a coach do let's get to what's that's based on as opposed to
[00:37:25] okay well let's figure out how you can make more money now. These are all good things and I think everybody should have a coach I know we're out of time just because we keep short episodes because we want people to listen to this
[00:37:35] in the car and get stuff done Sean where can people reach out to you and if someone wants to work with you or you're up to that let everyone know Okay find me on link then Instagram of course I have a lot of stuff up there
[00:37:49] those are the quick ways if you want to shoot me an email it's info at SeanJSpencer.com my website is the same it's my name SeanJSpencer.com and yeah definitely feel free to reach out again I specialize in I said I'm a coach
[00:38:09] not a therapist so I specialize in you know anxiety relief imposter syndrome self-esteem confidence procrastination making those important decisions just an overall great coach for you know especially within the business world Awesome thanks so much Sean much appreciated Thank you
[00:38:31] and so check it out SeanJSpencer.com we'll have links and stuff in the show notes don't forget to follow us at facebook.com.com.com groups.com.com.com.com.com.com.com at all things MSP follow us on all your favorite podcasting
[00:38:43] leave a review leave a one star review so we can go back to Sean and cry about how we should do a better job next time that's Eric I'm Justin Byeee and we also want to thank our vendor sponsors the all things MSP podcast is a biz pow
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