AI in Business Growth, Wildfire Detection, Healthcare Innovations, and Nostalgic Windows Updates

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[00:01:12] [SPEAKER_00]: It's Thursday, September 26th, 2024, and I'm Dave Solve, four things to note today.

[00:01:18] [SPEAKER_00]: Small businesses, C-A-I, is key to their growth, but workforce concerns demand balanced, realistic

[00:01:24] [SPEAKER_00]: approaches.

[00:01:25] [SPEAKER_00]: AI-driven innovations in wildfire detection, health care, and disaster response highlight

[00:01:30] [SPEAKER_00]: the promise and risks.

[00:01:32] [SPEAKER_00]: Cloud Flair tackles AI data scraping with new tools and a market place for content control,

[00:01:39] [SPEAKER_00]: and nostalgia meets security.

[00:01:42] [SPEAKER_00]: Community efforts restore updates for Windows 95, 98, XP, and more.

[00:01:47] [SPEAKER_00]: This is the Business of Tech.

[00:01:52] [SPEAKER_00]: A survey by the US Chamber of Commerce reveals that 98% of small businesses use AI tools,

[00:01:58] [SPEAKER_00]: with 40% utilizing generative AI, a significant increase from 23% last year.

[00:02:04] [SPEAKER_00]: The findings indicate that technologies correlates with business growth as companies employing

[00:02:10] [SPEAKER_00]: various tech platforms, report higher sales, profits, and workforce increases.

[00:02:15] [SPEAKER_00]: Small businesses leveraging AI are optimistic about future growth, viewing it as a means

[00:02:21] [SPEAKER_00]: to compete effectively despite limited resources.

[00:02:25] [SPEAKER_00]: Meanwhile, a survey reveals that one in three workers want AI banned in the workplace

[00:02:30] [SPEAKER_00]: with 50% concerned about job security.

[00:02:33] [SPEAKER_00]: While 63% acknowledged AI's impact on job skills, 67% view it positively as a tool

[00:02:41] [SPEAKER_00]: to eliminate repetitive tasks.

[00:02:43] [SPEAKER_00]: However, disparities exist in AI usage and benefits among different demographics.

[00:02:49] [SPEAKER_00]: Many workers call for clearer AI policies and only 25% have received AI training,

[00:02:56] [SPEAKER_00]: highlighting an need for improved technology training and investment in skills development.

[00:03:02] [SPEAKER_00]: Why do we care?

[00:03:03] [SPEAKER_00]: Well, the narrative is clear AI is a double-edged sword.

[00:03:07] [SPEAKER_00]: While it drives business success, it simultaneously stirs anxiety among the workforce,

[00:03:13] [SPEAKER_00]: addressing these concerns with targeted training and inclusive AI strategies will be critical

[00:03:18] [SPEAKER_00]: in harnessing AI's full potential.

[00:03:21] [SPEAKER_00]: That's the current high-value advisory work with clients.

[00:03:25] [SPEAKER_00]: While the optimism among small businesses is encouraging, IT service providers need to approach

[00:03:30] [SPEAKER_00]: AI implementations with a healthy level of skepticism to avoid over promising outcomes

[00:03:36] [SPEAKER_00]: ensuring realistic expectations and focusing on incremental gains rather than sweeping

[00:03:42] [SPEAKER_00]: changes and help maintain by a trust.

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[00:04:30] [SPEAKER_00]: Let's make this all tangible.

[00:04:33] [SPEAKER_00]: I'm tracking notable use cases that I wanted to highlight.

[00:04:36] [SPEAKER_00]: AI technology is being developed to enhance wildfire detection with projects like fire

[00:04:42] [SPEAKER_00]: sat aiming to deploy a satellite constellation that can spot small fires globally and provide

[00:04:49] [SPEAKER_00]: updates every 20 minutes. Other efforts include Pano-Ayes camera stations that detect fires early

[00:04:56] [SPEAKER_00]: from high vantage points. While these technologies promise to improve early detection,

[00:05:01] [SPEAKER_00]: challenges include the name for long-term studies to assess their effectiveness

[00:05:05] [SPEAKER_00]: and the financial burden of implementation as significant funding is required to launch

[00:05:10] [SPEAKER_00]: and maintain these systems.

[00:05:13] [SPEAKER_00]: My chart, a patient health care portal, now uses AI to help doctors draft responses to patient

[00:05:20] [SPEAKER_00]: messages, raising concerns about transparency and potential errors. While the tool aims to

[00:05:30] [SPEAKER_00]: realize the quality of medical advice and the doctor-patient relationship, some health systems

[00:05:36] [SPEAKER_00]: disclose AI involvement while others do not, during it may undermine trust.

[00:05:42] [SPEAKER_00]: The AI tool has shown mixed results in improving efficiency and carries risks of inaccuracies

[00:05:48] [SPEAKER_00]: prompting debate on the appropriateness of AI in direct patient communication.

[00:05:53] [SPEAKER_00]: The Australian Red Cross has implemented AI solutions including an AI powered transcription

[00:05:59] [SPEAKER_00]: and translation system, an OZLAND translation API for emergency videos, and an internal

[00:06:05] [SPEAKER_00]: natural language processing bot named TET. These innovations have significantly reduced

[00:06:11] [SPEAKER_00]: waiting times and administrative burden saving approximately 1.3 million hours for employees.

[00:06:18] [SPEAKER_00]: The organization has also completed a foundational digital transformation, consolidating

[00:06:22] [SPEAKER_00]: its infrastructure into six core systems to enhance data management and governance in preparation

[00:06:27] [SPEAKER_00]: for AI integration. And Victoria Australia's Department of Families, Fairness and Housing

[00:06:34] [SPEAKER_00]: has been directed to band-genitive AI tools after a case worker used chatGPT to draft a

[00:06:42] [SPEAKER_00]: child protection report which contained inaccurate personal information and violated privacy rules.

[00:06:48] [SPEAKER_00]: An investigation revealed that the report downplayed risks to a child and that the case worker

[00:06:54] [SPEAKER_00]: had entered sensitive information into chatGPT. OVIC found indicators of chatGPT used in

[00:07:02] [SPEAKER_00]: 100 other cases, and noted that nearly 900 employees accessed the tool. The Department must implement

[00:07:09] [SPEAKER_00]: a band and technical controls by November 5th. And it's not all good. Hackers are increasingly

[00:07:15] [SPEAKER_00]: using generative AI to create malware as evidenced by a recent email campaign targeting French

[00:07:21] [SPEAKER_00]: users that delivered a singrat malware. Researchers found that lower skilled cybercriminals

[00:07:27] [SPEAKER_00]: leverage AI to develop malware and customize it for specific targets very quickly.

[00:07:34] [SPEAKER_00]: Indicators of AI generated malicious code include structured script with detailed comments

[00:07:39] [SPEAKER_00]: on the use of native language for function names. The report highlights that generative

[00:07:44] [SPEAKER_00]: AI enables fast-remailware creation even if not fully functional, enhancing capabilities

[00:07:49] [SPEAKER_00]: of these less technical hackers. Why do we care? These case studies not only highlight AI's

[00:07:57] [SPEAKER_00]: transformative potential, but also its vulnerabilities and the urgent need for comprehensive

[00:08:02] [SPEAKER_00]: responsible management of this technology. The role of IT service providers is expanding beyond

[00:08:08] [SPEAKER_00]: implementation to encompass education, governance, and security, positioning as a vital partner in

[00:08:16] [SPEAKER_00]: navigating the AI-driven future. Beneath for clear policies and training grows as AI tools

[00:08:22] [SPEAKER_00]: become ubiquitous. Service providers should offer AI governance consulting to help businesses

[00:08:28] [SPEAKER_00]: navigate compliance, ethical considerations, and risk management. And some products I know.

[00:08:37] [SPEAKER_00]: Cloud Flair is launching new tools that allow websites to monitor and block AI data scraping bots,

[00:08:43] [SPEAKER_00]: providing users with real-time insights and control over which bots can access their content.

[00:08:50] [SPEAKER_00]: The bot management suite includes features for labeling and selectively blocking AI agents,

[00:08:56] [SPEAKER_00]: addressing the limitations of the traditional robots.txt file. Additionally, cloud Flair plans to

[00:09:03] [SPEAKER_00]: introduce a marketplace for negotiating scraping terms with AI companies, aiming to ensure

[00:09:09] [SPEAKER_00]: content creators receive value where they work. HP is announced new AI PCs for home and work,

[00:09:17] [SPEAKER_00]: including the Elite Book XG1A, touted as the world's most powerful AI business notebook

[00:09:23] [SPEAKER_00]: and the Elite Book Ultra with an 8-core Snapdragon X processor. The Elite Book X will ship in December

[00:09:31] [SPEAKER_00]: pricing to be determined while the Omni Book Ultra flip is now available at $14.50.

[00:09:37] [SPEAKER_00]: HP is introducing AI to its printers with the new HP Print AI experience currently in beta.

[00:09:44] [SPEAKER_00]: The feature includes perfect output which planes up printouts by removing unwanted content,

[00:09:50] [SPEAKER_00]: optimizing spreadsheets and allowing users to create creating cards from photos using conversational

[00:09:55] [SPEAKER_00]: prompts. Additional print AI features are expected to be launched throughout next year

[00:10:00] [SPEAKER_00]: with details on compatible printers and software requirements are still unclear.

[00:10:05] [SPEAKER_00]: At a product update, only 5,000 of the 100,000 Rabbit R1AI gadgets sold are used daily

[00:10:13] [SPEAKER_00]: by lighting a significant drop in user engagement since its launch. The device, which was rushed

[00:10:18] [SPEAKER_00]: to market has been criticized for failing to meet expectations, leading to a lack of interest

[00:10:23] [SPEAKER_00]: compared to smartphones capabilities. Why do we care? Cloud Flare's tools offer an opening

[00:10:31] [SPEAKER_00]: for discussion about what an organization's policy is. The potential marketplace for negotiating

[00:10:37] [SPEAKER_00]: scraping terms is particularly noteworthy. It shifts the dynamic, allowing content creators and

[00:10:43] [SPEAKER_00]: companies to regain control possibly monetize their data. Implementing these controls effectively

[00:10:49] [SPEAKER_00]: will require businesses to understand the nuances of bot traffic and make strategic decisions

[00:10:54] [SPEAKER_00]: about what data can be shared or blocked. There's an opportunity here for IT service providers

[00:10:59] [SPEAKER_00]: to offer consulting and implementation services that help companies navigate these new controls

[00:11:04] [SPEAKER_00]: and integrate them with existing content management and cybersecurity protocols.

[00:11:12] [SPEAKER_00]: This one is quite fun, and it's here because of that. Community efforts have revived

[00:11:18] [SPEAKER_00]: Windows update for older operating systems ranging from Windows 95 to XP, allowing users to update

[00:11:25] [SPEAKER_00]: these nostalgic systems with security fixes and software. Windows update restored and legacy

[00:11:31] [SPEAKER_00]: update are merging to enhance their services, relying on donations of original Microsoft update packages

[00:11:38] [SPEAKER_00]: under the banner, Windows update restored. Users can explore these updates while enjoying

[00:11:44] [SPEAKER_00]: the historical aspect of using vintage PCs. Why do we care? I could see there are specialized

[00:11:51] [SPEAKER_00]: needs to bring very old machines up to the latest service pack or security update.

[00:11:56] [SPEAKER_00]: It's also the fun of vintage equipment here. Be warned, none of this is supported nor secure.

[00:12:05] [SPEAKER_00]: With as many breaches and security concerns as I report in this show, it should be obvious

[00:12:10] [SPEAKER_00]: that cybersecurity is not just about technology, but also the human expertise needed to interpret

[00:12:16] [SPEAKER_00]: and respond to complex threats. Huntress is focused on elevating SMBs and MSPs around the world.

[00:12:24] [SPEAKER_00]: Huntress has a suite of fully managed cybersecurity solutions powered by a 24 by 7 human

[00:12:30] [SPEAKER_00]: led sock dedicated to continuous monitoring, expert investigation, and rapid response.

[00:12:36] [SPEAKER_00]: And the proof is the execution. Huntress is the number one rated EDR for SMBs on G2.

[00:12:45] [SPEAKER_00]: Want to know more about the platform? Visit huntress.com slash MSP radio to learn more.

[00:12:53] [SPEAKER_00]: Thanks for listening. Today is National Chimmy Chungadeh, it's also National Dumpling Day.

[00:12:59] [SPEAKER_00]: I'll be doing two live broadcasts as part of SMB Tech Fest on October 17th and 18th.

[00:13:05] [SPEAKER_00]: So make sure to sign up and join the event. SMB Techfest.com slash go slash soble link in the show notes.

[00:13:13] [SPEAKER_00]: And if you have a question you want to answer it, I take those list of questions.

[00:13:16] [SPEAKER_00]: Send them in. Ideally, as a voice member or video to question it MSP radio.com.

[00:13:21] [SPEAKER_00]: I answer list of questions live each week on the Wednesday live show on YouTube and LinkedIn 3 p.m.

[00:13:27] [SPEAKER_00]: And if you liked the show, give us a review and make sure you've subscribed or followed

[00:13:32] [SPEAKER_00]: on your favorite platform. I'll talk to you again tomorrow.

[00:14:15] [SPEAKER_00]: I'll talk to you again on our next episode of the Business of Tech.

[00:14:23] [SPEAKER_00]: Part of the MSP radio network.

[00:14:28] [SPEAKER_00]: You need to be sharp to run your business, particularly on the long days.

[00:14:33] [SPEAKER_00]: Feel up for those days with factors no prep, no mess meals. Meet your wellness goals thanks

[00:14:38] [SPEAKER_00]: to the menu of Chef Crafted Meals with options like calorie smart, protein plus and keto.

[00:14:45] [SPEAKER_00]: Factors fresh, never frozen meals are dietitian approved and ready to eat in just two minutes.

[00:14:51] [SPEAKER_00]: So no matter how busy you are, you'll always have time to enjoy nutritious,

[00:14:54] [SPEAKER_00]: great tasting meals. Make today the day you kickstart a new healthy routine with 35 different

[00:15:01] [SPEAKER_00]: meals and more than 60 add-ons to choose from every week, you'll always have new flavors to explore.

[00:15:08] [SPEAKER_00]: Head to factormeals.com slash MSP radio 50 and use code MSP radio 50 to get 50% off your first box

[00:15:19] [SPEAKER_00]: plus 20% off your next month. That's code MSP radio 50 at factormeals.com slash MSP radio 50

[00:15:28] [SPEAKER_00]: to get 50% off your first box plus 20% off your next month while your subscription is active.