AI Risk, Oprah on AI, Intel Chip Setback, ConnectWise Marketplace Revamp, Auvik Network Enhancements

[00:00:02] It's Wednesday, September 4th, 2024, and I'm Dave Sop, 3 things to today.

[00:00:07] Fortune 500 companies highlight the generative AI risks over their benefits, reflecting a caution

[00:00:13] in adoption.

[00:00:15] Intel Faces is set back with their 18A chip-making process raising doubts about its role

[00:00:20] in U.S. industrial policy goals, and ConnectWise Revamp's market place with unified interface

[00:00:27] and all of it enhances network management.

[00:00:29] This is the Business of Tech.

[00:00:34] A recent analysis of Fortune 500 companies' financial reports reveals that 22% mentioned

[00:00:39] generative AI, primarily highlighting its associated risks rather than benefits, while 70%

[00:00:46] of these mentions relate to potential dangers to competitive position and security only 31%

[00:00:52] acknowledged its advantages.

[00:00:55] A recent survey from Upwork indicates that 77% of workers believe AI tools have decreased

[00:01:01] their productivity and increased their workload as they spend more time reviewing AI-generated

[00:01:07] content and learning to use them.

[00:01:09] Despite 85% of company leaders encouraging AI use, many employees feel overwhelmed with nearly

[00:01:15] half unsure how to meet productivity expectations.

[00:01:19] An organization's face challenges in balancing human talent with AI tools as highlighted

[00:01:24] in companies new white paper.

[00:01:26] Key obstacles include increased technology costs, cybersecurity and privacy concerns,

[00:01:31] and the need for skills development linked to AI implementation.

[00:01:35] CompTI identifies six critical areas for skills building as AI adoption grows, emphasizing

[00:01:41] the importance of strategic planning to mitigate costs and enhance cybersecurity.

[00:01:46] Open AI reported that chatGPT now has 200 million weekly active users, doubling from 100 million

[00:01:53] in November of 2023.

[00:01:55] This growth has attributed to ongoing upgrades and new features, including expanded access

[00:02:00] to functionalities previously limited to paid users.

[00:02:04] Additionally, Open AI's enterprise API usage has doubled with 92% of Fortune 500 companies

[00:02:10] utilizing its products, reflecting a broader trend of increasing interest in AI across

[00:02:15] the industry.

[00:02:17] An open win-free will host a special title AI in the future of us on ABC, airing September

[00:02:23] 12th 2024.

[00:02:25] The program aims to educate viewers about AI, featuring interviews with notable figures

[00:02:30] like Open AI CEO Sam Alten, Bill Gates and FBI Director Christopher Ray.

[00:02:35] The discussions will cover AI workings, potential impacts on various sectors, emerging

[00:02:40] risks, and ethical considerations surrounding its use.

[00:02:44] Why do we care?

[00:02:46] When Oprah is doing a special, you know, a trend has hit the main strain.

[00:02:50] Let me start with the easy part.

[00:02:52] If I was an MSP today, I would make sure to watch the special and integrate some of

[00:02:56] the messaging and concerns into ongoing marketing.

[00:03:00] And you work back from there.

[00:03:02] Adoption of chatGPT is significant, and we're now in the real how do we make this work

[00:03:06] portion of adoption?

[00:03:08] This is a toolset that requires training and guidance, and thus why it's interestingly

[00:03:13] an opportunity for IT services.

[00:03:17] With as many breaches and security concerns as I report in this show, it should be obvious

[00:03:22] that cybersecurity is not just about technology, but also the human expertise needed to

[00:03:27] interpret and respond to complex threats.

[00:03:30] Huntress is focused on elevating SMBs and MSPs around the world.

[00:03:36] Huntress has a suite of fully-managed cybersecurity solutions powered by a 24x7 human-led

[00:03:42] stock dedicated to continuous monitoring, expert investigation and rapid response.

[00:03:48] And the proof is the execution.

[00:03:50] Huntress is the number one rated EDR4 SMBs on G2.

[00:03:56] Want to know more about the platform?

[00:03:58] Visit huntress.com slash MSP radio to learn more.

[00:04:04] The Intel story I mentioned yesterday seems to have grown legs.

[00:04:07] Intel's advanced 18A chip-making process has encountered issues as tests with broad

[00:04:14] comes silicon wafers revealed it is not ready for high volume production.

[00:04:19] The setback comes amid Intel's financial struggles, including 1.6 billion in losses and

[00:04:24] significant layoffs.

[00:04:25] Despite these challenges, Intel maintains that the 18A process is healthy and on track

[00:04:30] for production next year.

[00:04:32] GSMOTO looked at Intel's lunar lake chips, now branded as Intel Core Ultra 200V, aiming to enhance

[00:04:40] power efficiency and performance compared to previous models, boasting a 40% reduction in

[00:04:45] PHY power.

[00:04:47] The lineup includes various models with the Ultra 9288V reaching speeds of 5.1GHz.

[00:04:55] While Intel claims improved AI processing capabilities, the focus is on integrated graphics

[00:05:00] performance and battery life, which still likes behind ARM competitors.

[00:05:05] The chips are set for pre-order with availability on September 24th, and Intel emphasizes

[00:05:10] their X86 architecture's advantages over ARM in gaming and application support.

[00:05:16] These issues impact the Biden Harris administration strategy for a US chip-making renaissance,

[00:05:22] which is in jeopardy due to Intel's financial struggles.

[00:05:24] These struggles raise concern about the company's ability to access a $20 billion subsidy

[00:05:30] package and potentially undermine the government's industrial policy goals, including securing

[00:05:36] advanced chip supplies for the Pentagon.

[00:05:39] And Reuters 2 picked the story up Intel CEO Pat Gelsinger and executives planned to present

[00:05:44] a strategy to the board in mid-September aimed at cutting costs and shedding non-essential assets,

[00:05:50] including the potential sale of the Altera programmable chip unit.

[00:05:54] The proposal may also involve reducing capital spending, including pausing a $32 billion

[00:06:00] factory project in Germany.

[00:06:02] Intel is facing significant financial challenges and has engaged Morgan Stanley and Goldman

[00:06:07] Sacks for advisory support on asset sales.

[00:06:11] By the way, do we care?

[00:06:13] So Intel is having more troubles with their chips, and the ones that are making are pulling

[00:06:16] back on AI promises, right at a time when the market is looking for AI capabilities.

[00:06:22] And the situation is so bad that they may not be able to take advantage of investment dollars.

[00:06:27] At some point, the conversation has to turn to leadership as the core problem.

[00:06:34] Connect wise has launched a revamped Connect wise marketplace,

[00:06:37] enhancing the user experience with a unified interface that facilitates access to

[00:06:41] what wide range of solutions for men and services providers.

[00:06:44] The new marketplace supports an open ecosystem with over 400

[00:06:47] venerary integrations, promoting flexibility and innovation.

[00:06:51] Future enhancements will leverage the Connect wise ASEO platform to improve integration

[00:06:56] experiences and provide advanced capabilities, aiming to empower MSPs with certified solutions

[00:07:01] that drive business growth.

[00:07:03] And all of it has enhanced its network management solution with new features,

[00:07:07] including North Star for network troubleshooting, an RM64 collection agent for cost-effective

[00:07:13] deployment, and a customizable alerting engine.

[00:07:16] These improvements aim to provide a more flexible and tailored user experience for IT teams,

[00:07:22] optimizing network monitoring, and management efficiency without additional costs.

[00:07:27] Why do we care?

[00:07:29] Tactical upgrades to keep you informed on.

[00:07:31] I'm interested to watch the platform players to see how their ecosystem strategies all play out.

[00:07:38] Looking to reach an audience of thousands of MSPs and IT service providers,

[00:07:44] put your ad right here on the business of tech, and be on the show that 64% of MSPs report

[00:07:50] having listened to.

[00:07:51] A recurring top 50 tech news podcast, there are affordable options for you

[00:07:57] to reach our audience when we can support any budget.

[00:08:00] Podcast listeners are more engaged, have a higher level of brand retention

[00:08:05] and are more willing to listen to ads here than any other avenues.

[00:08:10] Want to know more?

[00:08:12] There's information at MSPradio.com slash engage, including a button to book a time to talk.

[00:08:19] I'm looking forward to that discussion.

[00:08:23] Thanks for listening.

[00:08:24] Today is National Mechan Damian Update.

[00:08:27] I'll be speaking at Poleswain Nexus on September 11 and 12,

[00:08:31] so make sure to sign up and register to attend.

[00:08:34] The link is in the show notes and description.

[00:08:37] If you have a question you want to answer,

[00:08:39] I'll show up for those sessions or we take Lester Questions.

[00:08:42] Send them ideas of voicememore video to question at MSPradio.com.

[00:08:46] I answer Lester Questions live each week on the Wednesday live show next week

[00:08:50] on YouTube and LinkedIn 3pm Easter.

[00:08:53] And if you enjoy this show, give a review and make sure you subscribe or follow

[00:08:57] on your favorite platform.

[00:08:59] Talk to you again tomorrow.

[00:09:01] The Business of Tech is written in produced by me Dave Solbel under ethics guidelines,

[00:09:07] post it at businessof.tech.

[00:09:10] If you like the content, please make sure to hit that like button, follow or subscribe.

[00:09:15] It's free and easy and the best way to support the show and help us grow.

[00:09:20] You can also check out our Patreon.

[00:09:22] We can join the Business of Tech Community at patreon.com slash MSPradio.

[00:09:27] Or buy our Why Do We Care Merch at Business of.tech.

[00:09:33] Finally, if you're interested in advertising on the show, visit MSPradio.com slash engage.

[00:09:39] Once again, thanks for listening to me.

[00:09:42] I'll talk to you again on our next episode of the Business of Tech.