Fri Feb 5 2021: Yet another tech union, This week in SolarWinds, and call center lessons

Three things to know today * Yet another tech worker union https://www.ciodive.com/news/tech-workers-form-new-union-on-heels-of-kickstarter-organization/594473/ * This week in SolarWinds https://www.wsj.com/articles/suspected-russian-hack-extends-far-beyond-solarwinds-software-investigators-say-11611921601 https://www.msspalert.com/cybersecurity-news/solarwinds-patches-three-vulnerabilities/ https://www.wsj.com/articles/hackers-lurked-in-solarwinds-email-system-for-at-least-9-months-ceo-says-11612317963?mod=djemalertNEWS https://www.toolbox.com/security/threat-reports/news/solarwinds-hackers-exploited-weak-access-policies-to-infiltrate-the-network/ https://gizmodo.com/the-solarwinds-hack-just-keeps-getting-wilder-1846193313 https://statescoop.com/no-evidence-solarwinds-hack-touched-election-systems/ https://www.cisa.gov/news/2021/01/05/joint-statement-federal-bureau-investigation-fbi-cybersecurity-and-infrastructure https://securityboulevard.com/2021/02/more-solarwinds-news/ https://gcn.com/articles/2021/02/02/smarter-einstein.aspx https://fortune.com/2021/01/29/solarwinds-cybersecurity-zero-trust-national-security-supply-chain-risk-vendors-clean-network/ https://www.cfr.org/blog/most-tools-failed-detect-solarwinds-malware-those-did-failed-too AND * Call center technologies teach us https://www.channele2e.com/business/enterprise/customer-service-technologies-options/