Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges companies face in maintaining operational efficiency while dealing with rising salary costs and a competitive job market. The conversation highlights the potential impact of a second wave of resignations and the need for companies to adapt their hiring strategies to attract and retain top talent.
Jonathan Romley shares insights on proactive talent sourcing strategies that focus on engaging potential candidates rather than relying on traditional job postings. By understanding the characteristics and values that appeal to candidates, companies can effectively target and recruit individuals who align with their organizational culture and goals. Romley emphasizes the importance of building a compelling employer value proposition to attract the right talent.
The discussion explores untapped talent markets beyond the commonly targeted regions like India and the Philippines. Romley identifies Latin America, Africa, Albania, and Georgia as emerging markets with potential for sourcing tech talent. He emphasizes the need for companies to consider factors such as time zone differences, political risks, and cost savings when expanding their talent pool globally. The episode concludes with insights on how companies can navigate the challenges of international recruiting to build diverse and skilled teams.
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[00:00:02] [SPEAKER_00]: I do talk a lot about hiring on the show because finding talent is important. What is the state
[00:00:08] [SPEAKER_00]: of play and how might international recruiting factor in? Jonathan Romley joins me on this bonus
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[00:01:10] [SPEAKER_00]: slash MSP radio to declare death to the ticket. Well Jonathan, thanks for joining me today.
[00:01:19] [SPEAKER_00]: Hey Dave, great to be here. So I'm going to just start right at the top. Give me your sense
[00:01:25] [SPEAKER_00]: of the state of play as it relates to hiring right now.
[00:01:31] [SPEAKER_01]: State of play as it relates to hiring right now? Well we hear a lot of companies, big and small,
[00:01:36] [SPEAKER_01]: concerned about operational efficiency and your business may or not be growing right now.
[00:01:43] [SPEAKER_01]: You're in a good place if it's steady state. If you're doing the same numbers as last year,
[00:01:48] [SPEAKER_01]: happy days. So what we hear a lot of businesses thinking about is well how can I
[00:01:54] [SPEAKER_01]: deliver the same quality of service to my customers? How can I deliver the same
[00:02:01] [SPEAKER_01]: quality of an experience for their end users but at the same time deal with
[00:02:08] [SPEAKER_01]: rising salary costs and well frankly companies that want to pay the same or less money.
[00:02:15] [SPEAKER_00]: But I think that presents a big challenge. Help me reconcile something then. So the
[00:02:20] [SPEAKER_00]: employment rate in the US is down, there's a labor shortage, yet employers also get waves
[00:02:26] [SPEAKER_00]: of applications. What's the dynamic that's going on there that causes that tension?
[00:02:33] [SPEAKER_01]: There's an idea out there right now that we may be up for a second wave of resignations.
[00:02:41] [SPEAKER_01]: Right? So you've had this first wave and then people that were quite quitting and
[00:02:47] [SPEAKER_01]: that there may be a second great resignation that a lot of people are open to new opportunities
[00:02:53] [SPEAKER_01]: right now and that in an economy that, I mean we can have an economic discussion, not for me,
[00:03:00] [SPEAKER_01]: but in an economy that the sentiment, the consumer sentiment is frankly negative,
[00:03:08] [SPEAKER_01]: irrespective of what economists say about what's actually happening in the American economy.
[00:03:14] [SPEAKER_01]: I think that people had some fear like if I leave this job, what if I won't find another job and
[00:03:21] [SPEAKER_01]: so I'm going to stay here but I'll be open to new opportunities. So what companies are seeing,
[00:03:26] [SPEAKER_01]: unemployment pretty low, but a lot of people are open to consider new opportunities. But that
[00:03:34] [SPEAKER_01]: doesn't mean that all of those people are qualified. There are tools out there. I've just
[00:03:41] [SPEAKER_01]: seen a post about one the other day. I won't name it because it will wreak havoc on your HR
[00:03:49] [SPEAKER_01]: process, your recruitment processes but it uses like, I don't know if it's using OpenAI
[00:03:56] [SPEAKER_01]: or anyway another large language model to kind of ingest in your LinkedIn profile
[00:04:04] [SPEAKER_01]: and with a Chrome plugin, just auto apply to 750 jobs a day with custom cover letters and
[00:04:15] [SPEAKER_01]: kind of adjustments of your CV to match the job description, everything to get you past whatever
[00:04:21] [SPEAKER_01]: automated screening may or may not be going on within a business. So I think that it's
[00:04:27] [SPEAKER_01]: getting one, it's getting a lot easier for people to apply whether they're using a tool
[00:04:32] [SPEAKER_01]: to do it or not. Many more people are open to jobs but I think that the challenge in
[00:04:41] [SPEAKER_01]: any time like this is that doesn't mean that everyone who would like to have a job
[00:04:48] [SPEAKER_01]: is qualified for that job. So just because you have a thousand applicants,
[00:04:52] [SPEAKER_01]: I don't think anybody does but if you did let's say a hundred, you still have to sort
[00:04:59] [SPEAKER_01]: through who is qualified, who is not qualified and how many of those applications
[00:05:05] [SPEAKER_01]: were enhanced with AI. So you get there and it's a different person that's in the interview
[00:05:11] [SPEAKER_01]: on the extreme. I think that's many companies have just been in an event a couple of weeks
[00:05:16] [SPEAKER_01]: ago in London, the biggest event for recruitment in Europe and this was a really common theme
[00:05:25] [SPEAKER_01]: of talent acquisition, fancy word for recruitment, where recruitment leaders in companies big and
[00:05:32] [SPEAKER_01]: small are thinking about like how do we frankly defend ourselves against what are really not
[00:05:41] [SPEAKER_01]: fraudulent but embellished applications. It creates a lot more work for everybody
[00:05:47] [SPEAKER_01]: and in the end, well I think that you still have to find that needle in a haystack and
[00:05:54] [SPEAKER_01]: haystacks just getting bigger and bigger and bigger. Yeah so I mean I think if you're a
[00:05:59] [SPEAKER_01]: company putting jobs online for people to apply to, I feel like that is a way that may go away
[00:06:09] [SPEAKER_01]: just because it's becoming so easy to hack the system in a way. Well I mean and you brought
[00:06:13] [SPEAKER_00]: so you brought up the hacking, I'll go there first. We've actually found fraudulent actors
[00:06:18] [SPEAKER_00]: working directly. I just recently covered on the show, know before having a North Korean
[00:06:24] [SPEAKER_00]: apply through the system, get a remote job and take the job right? So there's, I mean
[00:06:30] [SPEAKER_00]: it goes all the way to fully fraudulent and what's interesting you know I kind of want to
[00:06:35] [SPEAKER_00]: ask you about this because you've leaned into international recruiting as a way of expanding the
[00:06:40] [SPEAKER_00]: talent pool. Talk to me about how you build a process that expands the talent pool yet also
[00:06:48] [SPEAKER_00]: to try and get to the right people that are actually people. How do you do that?
[00:06:55] [SPEAKER_01]: So the first step here for us and that I'd recommend to anybody is don't post a job
[00:07:03] [SPEAKER_01]: anywhere. Don't open that door that allows anybody to come in. This is kind of step one.
[00:07:14] [SPEAKER_01]: When we work with companies, my company Wondee which is a global staffing recruitment firm,
[00:07:21] [SPEAKER_01]: we help companies identify one where you can hire and we can explain how you can do it yourself
[00:07:27] [SPEAKER_01]: or we can do it for you but none of our strategies that we would share and none of
[00:07:33] [SPEAKER_01]: the strategies in my book involve posting jobs. So you know if you kind of lean back from the
[00:07:39] [SPEAKER_01]: say okay well how do we protect ourselves against people kind of trying to break in
[00:07:46] [SPEAKER_01]: in a way. Shut the door, close it, throw a lock on it, that's it, we don't accept
[00:07:51] [SPEAKER_01]: applications anymore. It sounds counterintuitive I understand because you know look there's an
[00:07:59] [SPEAKER_01]: old saying, I don't know how old it is but I mean like you know that the best people
[00:08:03] [SPEAKER_01]: aren't looking for jobs. That's not necessarily true. That's a pretty broad stroke but I think
[00:08:07] [SPEAKER_01]: as a company trying to hire, you'd better try to find like three or four people that exactly
[00:08:17] [SPEAKER_01]: fit your profile and do that through being proactive and going out and finding talent.
[00:08:24] [SPEAKER_01]: A lot of ways to find talent. Go out there and find them and engage and then you get
[00:08:29] [SPEAKER_01]: what you want and it ends up being a lot less work than trying to sort through a pile
[00:08:35] [SPEAKER_01]: of a thousand resumes even if it's a virtual one. So I mean I like the premise, I like zinging
[00:08:42] [SPEAKER_00]: where other people are zagging but you're right it's super counterintuitive so give me a sense
[00:08:48] [SPEAKER_00]: of like talk to me a little bit about the skills and what you're actually doing to go out
[00:08:54] [SPEAKER_00]: and find that talent that you're looking for proactively. Well the first thing that we do is
[00:09:02] [SPEAKER_01]: try to understand really well in a deeper way what are the characteristics that hiring managers
[00:09:14] [SPEAKER_01]: is looking for. Now you might be the hiring manager listening to this right so you might
[00:09:18] [SPEAKER_01]: be thinking well that's a little bit counterintuitive I'm not going to have that
[00:09:21] [SPEAKER_01]: conversation with myself but if there is in your business that separation between
[00:09:28] [SPEAKER_01]: people that do the hiring and the people that need the people to work for them well
[00:09:35] [SPEAKER_01]: this is an opportunity to really dig deep down into everything that's not in a job
[00:09:42] [SPEAKER_01]: description so one of the questions that we like to ask hiring managers or companies that are
[00:09:48] [SPEAKER_01]: hiring is a little bit provocative and it's why would anybody want to work for you.
[00:09:53] [SPEAKER_01]: Why would anybody want to work for you? Why would anybody want to work in your company?
[00:09:59] [SPEAKER_01]: And we're not saying it to be provocative we're not asking this question to be provocative.
[00:10:04] [SPEAKER_01]: This is a question that we need to have answered in order to be able to engage people who
[00:10:11] [SPEAKER_01]: you know may be a great fit for your company but someone whether it's you or a recruiter
[00:10:17] [SPEAKER_01]: are going to have to explain why would anybody want to work here and you might think
[00:10:21] [SPEAKER_01]: great and that's okay we're all snowflakes and butterflies we're all unique but I mean the
[00:10:26] [SPEAKER_01]: reality is right it's not yourself that you're trying to convince it's someone else and I think
[00:10:33] [SPEAKER_01]: that this is kind of a just a funny example of things that we include but we really try
[00:10:40] [SPEAKER_01]: to understand what are the characteristics of this person everything that's not in the job
[00:10:44] [SPEAKER_01]: description right what's the team like who are they going to work with what's the manager
[00:10:48] [SPEAKER_01]: like you know how do they approach the work as a team together because you know a lot of times
[00:10:54] [SPEAKER_01]: you get a team into the U.S. and they're trying to have like one person somewhere in Latin America
[00:10:59] [SPEAKER_01]: and you have to think about like well how is that going to work now okay Latin America is
[00:11:04] [SPEAKER_01]: pretty close to the U.S. in time zones but you know somebody the other side of the world
[00:11:08] [SPEAKER_01]: let's say that they're in Poland you know might not want to stay up if you're like
[00:11:14] [SPEAKER_01]: in Seattle they might not want to stay up so late to have meetings with you I mean just little
[00:11:19] [SPEAKER_01]: things like this we try to understand you know what is your team like and how how is someone from
[00:11:27] [SPEAKER_01]: another part of the world I mean of course we live in a global village and it's all kind
[00:11:31] [SPEAKER_01]: of melting together but how's it going to work with somebody on the other side of the world
[00:11:34] [SPEAKER_01]: how they're going to fit into the team and what is your well we call it an employer value
[00:11:39] [SPEAKER_01]: proposition and basically what that means just like a value proposition when you're trying to
[00:11:43] [SPEAKER_01]: sell something it's like you know really simply why would anybody want to work here and these are
[00:11:50] [SPEAKER_01]: the things that we try to extract you can write them down yourself when you're when you're when
[00:11:55] [SPEAKER_01]: you're thinking about doing this if you're hiring or you can get somebody to ask those questions
[00:11:59] [SPEAKER_01]: for you that's fine but you really want you really want to get down to that you know why
[00:12:05] [SPEAKER_01]: would why would anybody want to work here using this and then going out having conversations
[00:12:11] [SPEAKER_01]: with people that are really a close fit to what you're looking for how do you filter that down
[00:12:16] [SPEAKER_01]: just kind of answer the second part of your question well the answer is it depends if you
[00:12:22] [SPEAKER_01]: are you know linkedin is great as a place to start you can start on linkedin most recruiters
[00:12:28] [SPEAKER_01]: they start on linkedin doesn't matter if they work in your office or if you pay the money
[00:12:32] [SPEAKER_01]: they're starting on linkedin uh you know if they're focused on the us or western europe but
[00:12:37] [SPEAKER_01]: are still countries where when we look on linkedin we see really high representation of
[00:12:46] [SPEAKER_01]: technology talents or maybe an msp okay that's probably fine but if you are trying to hire for
[00:12:52] [SPEAKER_01]: other roles let's say you were trying to build uh you know your back office finance you're
[00:12:59] [SPEAKER_01]: trying to do finance billing accounting things like this you might not find those on on
[00:13:05] [SPEAKER_01]: linkedin and then you've got to dig a little bit deeper where does talent live online in those
[00:13:12] [SPEAKER_01]: countries and there's a there's a great resource it's a free resource uh it's called the
[00:13:18] [SPEAKER_01]: recruiting brain food big list of places to post jobs you can just look it up you can
[00:13:24] [SPEAKER_01]: probably also ask perplexity uh but you know the recruiting brain food big list of places to
[00:13:30] [SPEAKER_01]: post jobs seven eight hundred now don't post jobs there remember we had that rule don't post
[00:13:36] [SPEAKER_01]: jobs but you'll find the ability in most local job sites all over the world uh to have a database
[00:13:44] [SPEAKER_01]: of resumes or they're often called cvs outside of the united states and you can you can
[00:13:50] [SPEAKER_01]: usually get in there and search and it'll kind of be like linkedin but kind of not
[00:13:55] [SPEAKER_01]: uh you know and they're they all look a little bit different but you can get in there
[00:13:59] [SPEAKER_01]: and they all have some kind of paid access uh that you can get in and do that and just do
[00:14:05] [SPEAKER_01]: whatever your filtering is of course based on you know the typical bully and search criteria
[00:14:10] [SPEAKER_01]: right so if this not that end is uh but when you get there you can end up with a list
[00:14:16] [SPEAKER_01]: just like you would if you were trying to sell uh to a customer right we think about
[00:14:21] [SPEAKER_01]: you know what is who's our what's our buyer persona what's our icp you know who can we
[00:14:26] [SPEAKER_01]: sell stuff to who's the buyer within the organization so same kind of thing with
[00:14:31] [SPEAKER_01]: recruitment right so who who can we sell this job to uh you know where where are they what
[00:14:36] [SPEAKER_01]: do they care about and how are we going to uh how are we going to convince them uh to
[00:14:42] [SPEAKER_01]: to come on board to join us and well you know then then there's there's more that happens
[00:14:47] [SPEAKER_01]: if you start talking to somebody right then you have to think about i think i answered
[00:14:50] [SPEAKER_00]: your question today answer your question dave you did and i you brought something up that i'm
[00:14:54] [SPEAKER_00]: curious about particularly because i want to get listeners gears thinking on this you know
[00:14:59] [SPEAKER_00]: where are those regions or markets that you think have really interesting untapped talent
[00:15:05] [SPEAKER_00]: you know that is is sort of unique and different we oftentimes default to several thoughts on
[00:15:11] [SPEAKER_00]: this immediately people will go oh india or the philippines or they'll go you know maybe
[00:15:16] [SPEAKER_00]: we can go to europe but where do you identify kind of interesting markets that are potentially
[00:15:23] [SPEAKER_01]: less mined or thought of i think it's a really it's it happens really often this happens really
[00:15:33] [SPEAKER_01]: often uh there are preconceptions about where talent comes from so uh i i used to live in
[00:15:41] [SPEAKER_01]: ukraine in in kiev before the war started and i would have friends call me i'm from
[00:15:47] [SPEAKER_01]: california right so friends would call me from california and you know to say hey uh
[00:15:51] [SPEAKER_01]: help us find some engineers in in ukraine because you know engineers come from eastern europe which
[00:15:57] [SPEAKER_01]: is not exactly true but you know this is a perfect example or call centers come from
[00:16:02] [SPEAKER_01]: the philippines right or you know all other outsourcing is in india um which is okay you
[00:16:10] [SPEAKER_01]: can you can take that approach but there are other locations in the world where you may not
[00:16:18] [SPEAKER_01]: competing with some of the world's largest companies for talent right if you go to india
[00:16:24] [SPEAKER_01]: you're going to compete with the same companies that you do in the u.s. uh for the same talent
[00:16:30] [SPEAKER_01]: and you know that's why in india now uh people are having a 50 or 100 percent increase
[00:16:36] [SPEAKER_01]: when they change their job imagine if you know you were you're you're on 10 grand a month
[00:16:40] [SPEAKER_01]: in the u.s. and you go to your next job and you have the same job title and the same
[00:16:44] [SPEAKER_01]: is
[00:16:47] [SPEAKER_01]: it's a crazy talent market there don't recommend it for any small business that's for sure
[00:16:53] [SPEAKER_01]: uh so where where do we recommend well the answer is it depends we like to drill down into
[00:17:04] [SPEAKER_01]: the responsibilities of a role and understand you know what is the what is the tech stack
[00:17:10] [SPEAKER_01]: what are the core competencies what kind of communication style what kind of management
[00:17:15] [SPEAKER_01]: style um you know but that being said there are some places where companies are gravity
[00:17:20] [SPEAKER_01]: gravitating to now which are not um which are not which are not india and the philippines
[00:17:26] [SPEAKER_01]: you know latin america has been one but look uh latin america the prices are are
[00:17:33] [SPEAKER_01]: is less than the u.s if you're in the u.s it's still a deal if you're in spain it's
[00:17:38] [SPEAKER_01]: 20 discount it's like not compelling anymore when we talk to companies in spain and they think
[00:17:44] [SPEAKER_01]: about hiring in latin america because you know in many countries in latin america people speak
[00:17:49] [SPEAKER_01]: spanish uh they're surprised that the american companies have saturated the markets and have
[00:17:57] [SPEAKER_01]: driven up the cost so um you know argentina is still an opportunity as long as there is
[00:18:04] [SPEAKER_01]: kind of a currency risk right so if you don't know what's going on in argentina
[00:18:10] [SPEAKER_01]: look it up on the internet but in any case still an opportunity for hiring in argentina although
[00:18:17] [SPEAKER_01]: there is quite a bit of competition and you know fortune 500 companies are there
[00:18:24] [SPEAKER_01]: uh if you would ask me this this question and you were in in europe and if you're in the
[00:18:31] [SPEAKER_01]: rest you're willing to deal with time zone differences the answer is is is africa as a
[00:18:38] [SPEAKER_01]: continent the answer is in africa as a continent it's obviously africa is not a country just like
[00:18:43] [SPEAKER_01]: europe is not a country uh but the answer lies in africa the continent uh now depending on what
[00:18:50] [SPEAKER_01]: your needs are depending on what it is that you want to do what it is that you're looking
[00:18:56] [SPEAKER_01]: what kind of skill set that you're looking to bring into the company
[00:19:01] [SPEAKER_01]: would actually depend on you know where we might go in uh on the african continent to
[00:19:09] [SPEAKER_01]: source talent and you know not everywhere will be the not everywhere will be the answer right so
[00:19:17] [SPEAKER_01]: not everywhere will look depending on what you need you might need to look at another there's
[00:19:23] [SPEAKER_01]: another set of countries where people are going to now uh one of them is albania so they're
[00:19:28] [SPEAKER_01]: basically eastern europe well those are the balkan kind of by the way in this in this job
[00:19:33] [SPEAKER_01]: that i have you have to be really good at geography uh so if you if you kind of look
[00:19:39] [SPEAKER_01]: over to east and go down in in europe uh you know companies companies are uh are inquiring a
[00:19:46] [SPEAKER_01]: a lot about albanian uh that's a pretty small country so this is not a place where you could
[00:19:54] [SPEAKER_01]: go and and hire a thousand people uh i mean you could but at some point you're going to
[00:20:00] [SPEAKER_01]: you're going to feel some resistance in the market uh we also we also have some companies
[00:20:07] [SPEAKER_01]: that are asking quite a lot about georgia in terms of tech talent uh and these are all places
[00:20:14] [SPEAKER_01]: where you know there's there's kind of um a grain of political risk with your cost savings right so
[00:20:23] [SPEAKER_01]: you kind of have to figure out how strong of a cocktail that you want to make for yourself
[00:20:28] [SPEAKER_01]: when you do this um and results may vary results may vary uh but these are some of
[00:20:36] [SPEAKER_01]: of the places right so you know georgia was one that people were uh asking quite quite a
[00:20:41] [SPEAKER_01]: bit about again not a very big country albania is you know another alternative but if we talk
[00:20:47] [SPEAKER_01]: about uh population and scalability uh then then we then we always have to look uh you
[00:20:55] [SPEAKER_01]: know to africa right now many companies are building out of all the outsourcing companies
[00:21:03] [SPEAKER_01]: in at least in europe they've all started to build out uh operations in egypt a lot of
[00:21:10] [SPEAKER_01]: people in egypt's dollar is okay uh and and this is an area that is no longer a secret
[00:21:18] [SPEAKER_01]: if you're in the u.s it's you know it's a little bit tough it's not like in the philippines
[00:21:22] [SPEAKER_01]: people you know three million people in the philippines working overnight right three million
[00:21:27] [SPEAKER_01]: people doing the night shift uh you know for american companies in the philippines that is
[00:21:34] [SPEAKER_01]: not a thing in most other countries so if you go uh to poland you get egypt say hey stay up all
[00:21:42] [SPEAKER_01]: night for what no uh particularly when there's opportunities locally right if you come into a
[00:21:48] [SPEAKER_01]: market as a as an employer from abroad and you say we're going to do all the things we're
[00:21:53] [SPEAKER_01]: gonna you know we're going to meet the the the local expectations in terms of compensation
[00:21:59] [SPEAKER_01]: in terms of benefits we're going to open an entity or we're going to use a third party
[00:22:03] [SPEAKER_01]: to employ people so that everything is we basically have parity when an employee as a candidate for
[00:22:10] [SPEAKER_01]: your company is comparing a job offer from a local company and from your company there you
[00:22:15] [SPEAKER_01]: know if they're the same but yours they have to stay up overnight for you know this is this
[00:22:22] [SPEAKER_01]: is not it's not so compelling in other parts of world so just something to think about that's
[00:22:28] [SPEAKER_01]: the challenge for many companies that we talk to in in the u.s right if you're an american
[00:22:32] [SPEAKER_01]: company and you're thinking about how do i do this and the answer is well in particular if
[00:22:36] [SPEAKER_01]: you're trying to have this 24 7 coverage for your customers you know asking people to stay up
[00:22:43] [SPEAKER_01]: at night in another part of the world might not be great but if we look to uh if we look
[00:22:48] [SPEAKER_01]: abroad for what might be a second or a third shift if we talk about u.s time zones then
[00:22:56] [SPEAKER_01]: there starts to be an opportunity because then people can work during their regular business
[00:23:00] [SPEAKER_01]: which for the u.s happens to be in the middle of the night jonathan romney is one of the world's
[00:23:05] [SPEAKER_00]: foremost experts on global talent management and the future of work he's author of winning the
[00:23:10] [SPEAKER_00]: global talent war how to find the world's best employees and thrive in a competitive world
[00:23:15] [SPEAKER_00]: jonathan is the founder of londi a global talent firm specializing in innovative strategies
[00:23:20] [SPEAKER_00]: for attracting retaining and developing top talent across borders jonathan people are
[00:23:25] [SPEAKER_00]: interested in getting in touch what are the best way to get some resources or reach out
[00:23:29] [SPEAKER_01]: well the the first thing you can do right buy the book yeah that's on amazon so that's one
[00:23:34] [SPEAKER_01]: that's one option uh the least expensive way of engaging but uh rah if you want to reach out
[00:23:42] [SPEAKER_01]: we are on the web at hello londi.com that's hello just like hello and londi like the
[00:23:47] [SPEAKER_01]: french word for monday l-u-n-d-i dot com jonathan thanks for joining me today this
[00:23:53] [SPEAKER_00]: is gonna be great thanks dave
[00:23:57] [SPEAKER_00]: looking to reach an audience of thousands of msp's and it service providers put your ad right here
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