Thu Feb-15-2024: TeamLogic IT Partners with NinjaOne, CISA's 2024 Priorities, ArcServe bails on MSP

[00:00:01] [SPEAKER_00]: It's Thursday, Feb-15, 2024, and I'm Dave Sobel. Three things to know today.

[00:00:07] [SPEAKER_00]: TeamLogic IT Partners with NinjaOne for Endpoint Management over over 100,000 devices.

[00:00:13] [SPEAKER_00]: CISA unveils its 2024 cybersecurity priorities to counter advance threats and protect critical

[00:00:19] [SPEAKER_00]: infrastructure. And ArcServe shakes the MSP market with a sudden discontinuation of

[00:00:25] [SPEAKER_00]: cloud services and one safe solo. This is the Business of Tech.

[00:00:32] [SPEAKER_00]: Today's episode is supported by CoreView. Your customers need your Microsoft 365 expertise,

[00:00:38] [SPEAKER_00]: and CoreView has the only M365 management platform designed for MSPs.

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[00:00:58] [SPEAKER_00]: This powerful platform enables automatic reporting and remediation,

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[00:01:07] [SPEAKER_00]: of service without the need for a large workforce, allowing you to focus on growing

[00:01:12] [SPEAKER_00]: your business through efficiency. Want to know more? Visit coreview.com slash MSP and find out more.

[00:01:22] [SPEAKER_00]: According to JumpCloud's SME IT Trends report, UK SMEs reliance on managed services providers

[00:01:29] [SPEAKER_00]: is increasing due to their cost effectiveness. The report found that 62% of respondents use

[00:01:35] [SPEAKER_00]: MSPs to some extent within their IT program. However, 19% of respondents do not work with an

[00:01:42] [SPEAKER_00]: MSP and have no plans to do so. The report suggests that SMEs with a uniform technology

[00:01:48] [SPEAKER_00]: stack may not require MSPs. Still, those with diverse resources such as MacBooks may benefit

[00:01:55] [SPEAKER_00]: from MSPs specializing in device deployment security. TeamLogic IT has selected Ninja 1

[00:02:02] [SPEAKER_00]: as its endpoint management platform to streamline the remote management of over 100,000 endpoints.

[00:02:08] [SPEAKER_00]: Ninja 1 will automate critical tasks such as patch management, software deployment,

[00:02:12] [SPEAKER_00]: monitoring and alerting. TeamLogic IT chose Ninja 1 for its security, scalability, reliability,

[00:02:19] [SPEAKER_00]: and world-class support. TeamLogic IT previously used Kaseya.

[00:02:25] [SPEAKER_00]: Why do we care? In my vendor days, I tried with two companies to sell TeamLogic IT and

[00:02:31] [SPEAKER_00]: RMM Switch. They were die-hard Kaseya customers. This speaks volumes.

[00:02:37] [SPEAKER_00]: The report indicates that a significant portion of small companies at 62%

[00:02:41] [SPEAKER_00]: already engage with MSPs. It was on a call earlier this week where it was observed that

[00:02:47] [SPEAKER_00]: a substantial portion of this industry believes a primary competitor is no decision,

[00:02:52] [SPEAKER_00]: meaning there isn't another MSP involved. That's being disproven by data.

[00:02:59] [SPEAKER_00]: The Cybersecurity and Infrastructure Security Agency has released the 2024

[00:03:04] [SPEAKER_00]: priorities for the Joint Cyber Defense Collaborative. The JCDC will focus on

[00:03:10] [SPEAKER_00]: defending against advanced persistent threat operations, raising baseline protections for

[00:03:15] [SPEAKER_00]: critical infrastructure and anticipating emerging technology and risks.

[00:03:20] [SPEAKER_00]: Concerns have been raised about the effectiveness of the JCDC due to a lack of technical expertise

[00:03:26] [SPEAKER_00]: and an overabundance of lawyers. CISA plans to address these concerns and provide

[00:03:31] [SPEAKER_00]: value to the industry by showcasing risk mitigation. The first priority will include

[00:03:37] [SPEAKER_00]: the release of an updated National Cyber Incident Response Plan and CISA plans to defend against

[00:03:42] [SPEAKER_00]: state-backed hackers and decrease ransomware attacks against critical infrastructure.

[00:03:48] [SPEAKER_00]: Microsoft and OpenAI have discovered that hackers are using large language models,

[00:03:52] [SPEAKER_00]: like ChatGPT, to enhance their cyber attacks. Russian, North Korean, Iranian, and Chinese-backed

[00:03:58] [SPEAKER_00]: groups are utilizing ChatGPT to research targets, improve scripts, and develop

[00:04:04] [SPEAKER_00]: social engineering techniques. While no significant attacks have been detected yet,

[00:04:09] [SPEAKER_00]: Microsoft and OpenAI are actively shutting down accounts and assets associated with these hacking

[00:04:15] [SPEAKER_00]: groups. Microsoft has released patches for 73 security flaws, including two zero days that are

[00:04:22] [SPEAKER_00]: actively being exploited. The vulnerabilities span Microsoft's software lineup, including

[00:04:27] [SPEAKER_00]: critical flaws in Windows Hyper-V, Microsoft Exchange Server, and Microsoft Outlook.

[00:04:32] [SPEAKER_00]: In addition to Microsoft, other vendors have also released security updates to address

[00:04:36] [SPEAKER_00]: various vulnerabilities. It's recommended as always with the latest updates be applied

[00:04:40] [SPEAKER_00]: to ensure system security. Cyber criminals are using malware to steal face ID scans from

[00:04:48] [SPEAKER_00]: iOS users to break into and steal money from their bank accounts. A Chinese-speaking cyber

[00:04:53] [SPEAKER_00]: crime group, Gold Factory, has been distributing Trojanized smartphone apps since June 2023,

[00:05:00] [SPEAKER_00]: with the latest version targeting users in Thailand. The malware tricks users into performing

[00:05:06] [SPEAKER_00]: biometric verification checks, which are then used to bypass security measures in

[00:05:10] [SPEAKER_00]: legitimate banking apps. The stolen biometric data is combined with deep fake technology

[00:05:16] [SPEAKER_00]: to access victims' banks remotely. Why do we care? Patch your stuff. Now, moving on from

[00:05:24] [SPEAKER_00]: that, I wanted to focus first on the scary idea of biometrics being hacked at this level.

[00:05:29] [SPEAKER_00]: It's just one more justification for fighting deep fakes and pushing for watermarks.

[00:05:35] [SPEAKER_00]: I'll continue reporting on JCDC's progress. I want to be hopeful here. Trust, but verify, right?

[00:05:45] [SPEAKER_00]: Let's talk about a bit more product news and start with some product chaos.

[00:05:50] [SPEAKER_00]: ArcServe, a storage and data protection software developer, has abruptly ended sales of its

[00:05:54] [SPEAKER_00]: ArcServe cloud services and ArcServe One Safe Solo offerings, leaving MSPs scrambling to find

[00:06:01] [SPEAKER_00]: replacements. From CRN, the decision to terminate these technologies aligns with the company's

[00:06:07] [SPEAKER_00]: support policy and cloud services terms and conditions. ArcServe plans to invest in innovative

[00:06:13] [SPEAKER_00]: solutions to better service partners and customers. MSPs are expressing frustration

[00:06:18] [SPEAKER_00]: and disappointment with the sudden exit from the cloud services business as they now

[00:06:23] [SPEAKER_00]: have to migrate their customers to other cloud providers.

[00:06:26] [SPEAKER_00]: Meta's decision to shut down its Facebook Groups API is causing disarray among businesses and

[00:06:32] [SPEAKER_00]: social media marketers. The API, which allows developers and businesses to schedule posts

[00:06:37] [SPEAKER_00]: and privately reply in Facebook groups, will be removed within 90 days. The move has significant

[00:06:44] [SPEAKER_00]: implications for companies offering social media post scheduling, automation solutions,

[00:06:48] [SPEAKER_00]: and agency partners. The closure of the API may put some businesses out of operation

[00:06:54] [SPEAKER_00]: and impact their customers. Meta's motivation behind the decision remains to be determined

[00:06:59] [SPEAKER_00]: and developers are left uncertain about the future of their projects.

[00:07:04] [SPEAKER_00]: Google has officially retired the Cache links from its search results page.

[00:07:08] [SPEAKER_00]: The Cache feature allowed users to build webpages as Google sees them. It was useful

[00:07:13] [SPEAKER_00]: for various purposes such as SEO debugging, news gathering, and a way to see information

[00:07:17] [SPEAKER_00]: companies were trying to scrub from the web. Google claims the feature is less necessary now

[00:07:23] [SPEAKER_00]: due to improved internet reliability. Although there are no immediate plans to replace the

[00:07:28] [SPEAKER_00]: feature, Google is considering adding links to the Internet Archive as an alternative.

[00:07:35] [SPEAKER_00]: Parallels has launched a new cloud-based desktop as a service solution, Parallels Das,

[00:07:40] [SPEAKER_00]: targeted at the MSP market and SMB customers. The solution complements the remote

[00:07:46] [SPEAKER_00]: application server and offers simplicity, competitive pricing, and security. Parallels aims

[00:07:52] [SPEAKER_00]: to expand its market share and compete with Citrix in the channel. In other product news,

[00:07:58] [SPEAKER_00]: new Slack AI features bring personalized search, automated channel recaps,

[00:08:03] [SPEAKER_00]: and thread summaries to the platform. The features aim to enhance productivity

[00:08:07] [SPEAKER_00]: and utilize the platform's proprietary context. Slack emphasizes that the AI

[00:08:12] [SPEAKER_00]: capabilities require no training and prioritize data security. The offering is seen as a competitor to

[00:08:18] [SPEAKER_00]: AI integrations from Microsoft and Google with Slack positioning itself as an integration-friendly

[00:08:24] [SPEAKER_00]: platform. Why do we care? Combined with Broadcom's changes to the VMware partner program we've

[00:08:32] [SPEAKER_00]: previously discussed, underscores the importance of developing robust vendor management strategies

[00:08:37] [SPEAKER_00]: that include contingency planning for sudden product discontinuations. Brutal.

[00:08:44] [SPEAKER_00]: Providers should consider discontinuing services and products as a regular activity. Why? You want to

[00:08:51] [SPEAKER_00]: practice this skill as the more you plan for it, the easier it becomes. Examine 20% of your

[00:08:57] [SPEAKER_00]: service offerings yearly and rotate through over a five-year cycle. This skill will be leveraged

[00:09:04] [SPEAKER_00]: when a vendor pulls the rug out from under you.

[00:09:09] [SPEAKER_00]: Thanks for listening. It's National I Want Butterscotch Day, which is weirdly named in my opinion.

[00:09:17] [SPEAKER_00]: It's also National Flag Day in Canada, so a tip of the hat to our neighbors to the north.

[00:09:22] [SPEAKER_00]: Have a question you want answered? We're taking listener questions. Send them ideally

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[00:10:29] [SPEAKER_00]: Once again, thanks for listening to me and I will talk to you again on our next episode

[00:10:34] [SPEAKER_00]: of The Business of Tech. Part of the MSP radio network.