Three studies out, but with one consistent theme. We dive into:
- CompTia’s IT Industry Outlook 2020
https://www.comptia.org/content/research/it-industry-trends-analysis
- Pew Research Data on sentiment about tech
https://www.technologyreview.com/f/614720/privacy-pew-research-data-collection-big-tech-facebook-google-apple/
AND
- Forrester tells us calls centers are moving away from outsourcing.
https://www.channele2e.com/technology/predictions/2020-artificial-intelligence-ai-and-customer-service/
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