Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and implementing a four-day (4x9) schedule without sacrificing service delivery. You’ll hear the practical hiring filters, scheduling mechanics, and leadership mindset that make it sustainable—plus Scott’s take on AI and what it means for the future of MSP talent pipelines.
Chapters:
0:00 - Intro
1:28 - Why he hires differently
21:17 - Culture and working 4 days a week
37:16 - the Marines and what that taught him about leadership
42:06 - Not letting business define you
53:19 - Scott's thoughts on AI
1:02:00 - MSP Titan Questions
Connect more with Damien and Scott:
Damien: https://www.linkedin.com/in/dstevens
Scott: https://www.linkedin.com/in/scott-wittstock/
📺 Watch on YT: https://www.youtube.com/@mspmindset