MSP Mindset with Damien Stevens
Welcome to MSP mindset with Damien Stevens, where we have real conversations with real MSPs who have real struggles. We dive deep into all things business, including marketing, culture, work-life balance, and more, all to help you grow your business, think differently, and get out of your comfort zone.
Culture Is King: The Reason His MSP Kept Clients for over a Decade
Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv In this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on bui...
He Grew a 55-Person MSP with No Niche, No Marketing
Say "no more" to babysitting backups, check out Servosity's co-managed backup services: https://bit.ly/4lh8HUv In this week's episode, Michael Strong, co-founder of Blue Layer IT, reveals how he built one of the most quietly impressive MSPs in the country. No cold calls, no lead funnels, no crazy ma...
BONUS EPISODE: How MSPs Can Make 70% Margins on Backups (Live Q&A Recording)
Most MSPs are leaking margin without even knowing it. But one MSP flipped the script—and turned backups into a 70% margin revenue line. Today's guest is Doug Lowenthal, CEO of MSP Fuel and former MSP owner, and he's sharing exactly how he did it. This episode was recorded as a Live Q&A session title...
The MSP That Grew 8x in 5 Years (Here’s How)
Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2 This MSP went from $2M to $17M with almost entirely on organic growth. Jeff Gaines shares the bold, organic growth journey of Interlaced—from small MSP to one of the fastest-growing in the country. Learn how a ...
How He Built an $11M MSP – While Saying No To M&A
Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2 In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let g...
From 130 Staff to 45: The Reset That Saved Him and His MSP
Turn backups into a top profit driver, sign up for our Live Q&A >>> https://bit.ly/4924PD2 In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let ...
The $1M Turnaround That Saved His MSP
What happens when your MSP’s biggest client walks overnight? Seann Moreno lived it. He first scaled past 30 employees by learning to let go—delegating, empowering, and getting out of the weeds. But there was a fatal flaw: one client made up almost all of the revenue. And when they pulled the plug, S...
My MSP Failed at Marketing Until We Made These Changes
Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv What do you do when you’ve spent over $100K on marketing… and have nothing to show for it? Robert Choynowski did just that—until he cracked the MSP growth code. In this episode, Robert shares h...
From Generalist Fear to ROI-Driven Niche
Tired of babysitting backups? We're the only backup provider that tests everything for you: https://bit.ly/4lh8HUv What happens when an MSP goes all-in on a hyper-specific niche most people would avoid? In this episode, we sit down with Chris McHale of SPK and Associates, who reveals how her MSP sca...
From $0 to $34M MSP, and How Process Made It All Happen
Servosity, when all fails, we make sure you can recover ➡️ https://bit.ly/4lh8HUv What if process was your greatest sales tool? In this episode, Jason Caras, co-founder of IT Authorities, reveals how meticulous operations and a culture-first hiring approach helped him scale from bootstrapped beginni...
Your Clients Still Want Humans
On today's episode, Damien sits down with Peter Bell, CEO of Techno Global Team. With 1,000 staff across 12 countries and 300 MSP clients, Peter shares what’s really happening with AI, automation, and the future of tech support. From AI killing Level 2 roles to ethics battles over voice changing, th...
$6M to $50M in 3.5 Years – The MSP M&A Blueprint
Stop overlooking backups, let Servosity co-manage them with you: https://bit.ly/4lh8HUv Glen Buehler, CEO of Oxygen Technologies, joins Damien on this week's show to share the real story behind one of the wildest MSP turnarounds ever. From $6M to $50M in just 3.5 years, 8 acquisitions, and every dea...
AI, Compliance and Why MSP Security Has Changed Forever
Tired of babysitting backups? Servosity's co-managed backups puts your backup burden on them so you can focus on your business: https://bit.ly/4lh8HUv Matt Lee—Senior Director of Security and Compliance at Pax8—sits down with Damien to unpack the future of MSPs. From AI risks to legal landmines in c...
He Hit $1M and Got Stuck — Then Everything Changed
Tired of babysitting backups? We've got your back at Servosity: https://bit.ly/4lh8HUv Feeling stuck at $1M in revenue? Gene Reich was too — until he realized he was meant for more. In this episode of MSP Mindset, Gene shares the journey from solo tech with a backpack in NYC to running a 30+ employe...
The MSP Playbook for Real AI Revenue
In this episode of MSP Mindset, Damien Stevens sits down with Chance Weaver, former MSP owner turned VP of AI Adoption at Pax8, to uncover the true revenue opportunity behind AI. This isn't about flipping on Copilot—it’s about becoming a trusted business consultant, building real automation, and gen...
Why This MSP Cut Half Their Clients
Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/4lh8HUv Mike Jackson bought an MSP (one man shop) with zero tech background and scaled it into a Top 500 provider in less than 10 years. In this episode, Mike opens up about the bold choices that shaped his ...
$0 to $2M MSP in Less Than 2 Years
What does it really take to go from zero to $2M in revenue in less than two years? In this episode of MSP Mindset, Damien interviews Julian Gelfand, co-founder of Always Beyond, a Calgary-based MSP that’s scaling fast—without following the usual rules. Julian shares how he skipped the "build-as-you-...
The Brutally Honest Truth On How to Grow Your MSP | Matthew Held's Story
Servosity: rock solid backups done for you ➡️ https://bit.ly/43Gd3hI What happens when a visionary tech founder has to throw out his own business model to grow? This episode with Matthew Held, CEO of Manawa Networks, is a brutally honest roadmap through business reinvention, founder separation, and ...
Focus on Customers Or You Will Lose
In this episode, John Snyder—CEO of a Top 500 MSP—explains why routine conversations with customers remain essential, and why if you're not doing this simple tasks, you'll lose. He also shares discovering that his sales team was pitching the wrong service, how he's learning to clarify his vision to ...
Stop Selling and Start Serving
Tired of babysitting backups? Then it's time for backups done for you by Servosity - https://bit.ly/4lh8HUv Feeling stalled while competitors surge ahead? Discover how Michael Goldstein, CEO of LAN Infotech, flipped the switch with his MSP—tripling marketing spend, doubling community reach, and futu...