MSP Mindset with Damien Stevens

Ready to build agents in your MSP? Join our build sessions today ➡️ https://compoundingteams.com/build-sessions/ In this episode of MSP Mindset, we're joined by Ben Smoker, CEO of Sota, a top 10 MSP in the UK, about why Sota chose to dogfood AI internally before selling it to customers. Instead of...

Ready to build agents in your MSP? Join our build sessions today ➡️ https://compoundingteams.com/build-sessions/ In this week's episode, Damien sits down with John Snyder, CEO of Net Friends, to unpack how he used AI to improve client reporting, reduce wasted scoping time, and increase project win...

What happens when an MSP goes all-in on automation first—and then layers in AI the right way? In this episode, Brian Luckey (CIO of Integris) reveals how his team scaled capacity exponentially, saving tens of thousands of hours, increasing profitability, and transforming how work gets done across th...

In this episode, Arlin Sorenson joins Damien to break down a harsh reality: most MSP owners are building jobs—not businesses. Drawing from decades of experience, scaling a $17M MSP, and working with thousands of owners through peer groups, Arlin explains why profitability, leadership, and mindset—no...

In this episode, Dan breaks down exactly how he went from $1M to $55M in revenue, what actually changed at each stage of growth, and the hard decisions that made it possible—from firing clients to merging companies to bringing on private equity. If you’re serious about scaling your MSP, this is a ...

On this week's episode, Scott Breitman, President of Dymin Solutions, shares the brutal truth behind scaling an MSP: you can’t grow if you’re still the hero. From losing his entire team to rebuilding with stronger culture and systems, Scott reveals how stepping out of operations, enforcing core valu...

What would you do if your business collapsed overnight… and your family was in danger? In this week's episode, Roland shares how he went from running a 150-person tech company in Zimbabwe to fleeing political violence, rebuilding from scratch in the U.S., and ultimately scaling a successful MSP. F...

Running an MSP can feel exhausting when every client treats IT like a commodity. But when you find the right clients, something surprising happens: joy. In this episode, Macr Mansfield, founder of Celera Networks, talks about a topic most MSP owners rarely discuss: the joy that comes from working ...

In this episode, Damien sits down with Kevin, founder of ITPartners+ to unpack one of the most dramatic culture turnarounds in the MSP industry. Kevin realized the culture inside his company had become toxic — so toxic that the only way forward was to fire every single employee and rebuild from sc...

Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and...

Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, Atul shares how bringing in a COO, implementing real SOPs, and redefining culture completely changed his MSP. From being lost in the weeds to building operational maturity, firing ...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From pr...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv He built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv Tired of wasting hours on interviews that go nowhere? Adrian, CEO of GAM Tech, was too — until he built a hiring system that filters 95% of applicants before they ever sit down for an interview. In this episode,...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, host Damien Stevens interviews Elliot Edge, who made the bold leap from oil & gas engineer to MSP CEO. With no prior tech experience, Elliot acquired a small 8-person MSP doing $2M in revenu...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv What if offshoring wasn’t just about saving your MSP money—but about transforming your team, your time, and your entire business? In this powerful episode, Peter Bell shares how offshoring redefined everything i...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv Is niching right for your MSP—or a recipe for regret? Jeff Borrello ran a successful, $9M MSP for decades as a generalist. Then, after 30 years in business, he made the bold decision to niche into manufacturing....

Never recover alone again - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv 10 to 15 sales meetings—every week? Hector Ortiz’s MSP is doing it, and he shares exactly how. In this episode, we dive into Hector’s cold-call driven growth strategy that consistently delivers new logo bu...

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv He lost 75% of his business—and didn’t lay everyone off. When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Jose...