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In this week's episode, Damien sits down with Robert Burke, CEO of Core12 and founder of Sobo, to discuss how AI agents are changing the future of MSP operations. He shares how Core12 grew 62% last year and is trending above 68% this year by using AI agents to handle repetitive internal work that once required manual effort.
He shares their shift from traditional managed services to becoming a Managed Intelligence Provider — combining IT support, cybersecurity, compliance, and AI automation. For MSP owners who want better margins, less operational chaos, and a smarter way to scale, this episode shows where the industry is heading.
Chapters:
0:00 - Intro
01:11 - Results with AI and Soho
10:02 - What is managed intelligence
23:48 - What does MIP mean to him
32:32 - Where do I start with AI? (Culture first)
Connect more with Damien and Robert:
Damien - https://www.linkedin.com/in/dstevens
Robert - https://www.linkedin.com/in/robburkejr/
📺 Watch on YT: https://www.youtube.com/@mspmindset