What happens when an MSP goes all-in on automation first—and then layers in AI the right way? In this episode, Brian Luckey (CIO of Integris) reveals how his team scaled capacity exponentially, saving tens of thousands of hours, increasing profitability, and transforming how work gets done across the organization. If you’re still relying on traditional service models, this conversation will show you why the future belongs to MSPs who combine automation, clean data, and AI-driven workflows to do more with less.
Chapters:
0:00 - Intro
0:56 - Saving 35,000 hours
17:55 - Changes to the L1, L2, L3 model
29:22 - Why we need to be the enablers with AI
38:33 - Fear around AI
42:17 - Start with yourself first
52:28 - Future business models
57:15 - How do I move the needle?
59:37 - Where would he start today?
1:04:55 - Where is this going?
Connect with Damien and Brian:
Damien - https://www.linkedin.com/in/dstevens
Brian - https://www.linkedin.com/in/brian-luckey/
📺 Watch on YT: https://www.youtube.com/@mspmindset
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