In this episode, Damien sits down with Kevin, founder of ITPartners+ to unpack one of the most dramatic culture turnarounds in the MSP industry.
Kevin realized the culture inside his company had become toxic — so toxic that the only way forward was to fire every single employee and rebuild from scratch. That decision forced him to rethink leadership, hiring, culture, and what kind of company he wanted to build.
The result? Explosive growth from $3.5M to $14M, a mission-driven company culture, and a bold goal to invest $1 million per year into community impact.
Kevin also shares hard-earned lessons about escaping owner-led sales, building a real sales team, using acquisitions to scale faster, and why MSP owners must learn to get out of their own way.
Chapters:
0:00 - Intro
1:12 - Moving from break fix to MSP
4:35 - Learning his why/culture
17:00 - Setting larger goals
28:35 - How culture affects talent recruiting
31:21 - The biggest surprise from his culture turnaround
35:31 - How he's grown so quickly
44:22 - How they handle acquisitions
1:07:51 - MSP Titan Questions
Connect with Damien and Kevin:
Damien: https://www.linkedin.com/in/dstevens
Kevin: https://www.linkedin.com/in/kevin-damghani/
📺 Watch on YT: https://www.youtube.com/@mspmindset