Overcoming Yourself: The First Step For Greater Success

[00:00:00] As I mentioned earlier, I had this wilder challenging period in my MSP where my mindset was absolutely

[00:00:05] archived garbage.

[00:00:06] Like one of the perfect examples of my mindset at that particular point in time was I would

[00:00:10] be driving home from clients late at night in the dark and I would be looking at headlights

[00:00:15] of cars coming out from the opposite direction and I'd be literally willing that car to

[00:00:20] try and come on to my side of the road and smash into my car to not kill me but to take

[00:00:24] me out so that I'll just be lying in a hospital bed with drips hanging out of my arm or whatever

[00:00:28] because that was a better reality than the life I was living in.

[00:00:30] Hey guys, welcome to this episode of MSP Mindset.

[00:00:38] I'm super excited to have Nigel Moore.

[00:00:41] A little bit about Nigel, I'm going to give a quick version because I'm going to ask him to talk

[00:00:46] about it but been in the tech industry since the 90s and is the founder of the Tech

[00:00:51] Trab and teeth capital, bestselling Arthur Keynote speaker helping entrepreneurs run tech

[00:00:59] businesses without the 70 hour grind, avid, surfer, boating, swimming, snorkelling, all kinds

[00:01:07] of scuba diving and more.

[00:01:09] So but anyway let me let Nigel talk more about that.

[00:01:13] Good day.

[00:01:14] Welcome.

[00:01:15] Thank you.

[00:01:16] I've just got a surfing about 45 minutes ago so I'm leaving up to that description

[00:01:22] you gave me.

[00:01:23] I don't know about all the other things like the, all that other stuff but at least

[00:01:26] I'm leaving up to the surfer part of the description.

[00:01:29] Yeah, this is awesome being just imagine that something you could do in Australia pretty

[00:01:33] often.

[00:01:34] You can.

[00:01:35] Oh well, we're ridiculously lucky enough to live on the beach and so and we've got an

[00:01:40] amazing surf break right out the front and so I try to get out there as much as I can with

[00:01:44] kids and business and travel and all that stuff.

[00:01:47] Sometimes not as easy as I'd like it to be but I get out as much as I can.

[00:01:52] That's my mental break.

[00:01:53] Some things that's getting out there in the ocean and switching off, there's something

[00:01:57] special about sitting out in salt water waiting for a wave with no technology, no people,

[00:02:02] no humans, no anything apart from you and the ocean.

[00:02:05] And today it was me and a seal.

[00:02:07] There's a little seal pop up beside me and poke you's head out of the water which is

[00:02:11] super cool.

[00:02:12] That is really cool.

[00:02:13] Yeah, no technology to worry about having to think about take a picture.

[00:02:16] No, no exactly.

[00:02:18] That's cool.

[00:02:20] Well, probably most people are familiar but if you don't mind, just tell us about let's

[00:02:26] go all the way back.

[00:02:27] Let's talk about your experiences in MSP before we get to what you're doing now.

[00:02:30] Yeah, awesome.

[00:02:31] So I started the MSP world in 2000.

[00:02:34] It was not a 2002 or 2003.

[00:02:36] I can't actually remember.

[00:02:37] I'm the year but I started working for another MSP which wasn't really an MSP then it was

[00:02:41] a break fixed company and I worked for that for years until about 2008.

[00:02:49] But during that time I ended up becoming, I ran the thing for them and learned to hike

[00:02:54] of a lot.

[00:02:56] That was when I first had our first four-ray intermanaged services or fixed fee billing.

[00:03:01] The way I did that, I had no idea this whole industry of managed services existed like most

[00:03:05] of us didn't back then.

[00:03:07] And so I just thought, and it's funny, I'm talking to you because it was about backup.

[00:03:11] So I just thought, I'm just going to do this thing where each month I'm just going to

[00:03:14] build our clients for checking their backups, but just checking doing a human test of their

[00:03:19] backups.

[00:03:20] And I'm going to build them in advance for it and stupid me because I was young and dumb,

[00:03:23] didn't even tell them.

[00:03:24] I literally just started setting them these invoices.

[00:03:26] The invoice was like proactive backup monitor or backup testing was something.

[00:03:32] And you can imagine that I got a bunch of complaints from people who were like, how

[00:03:36] that goes?

[00:03:37] That's like you didn't, you didn't know, I didn't agree to this.

[00:03:41] So that was my first four-ray intermanaged services.

[00:03:42] I probably did that in about 2004, stupidly.

[00:03:45] In 2008, by a crazy turn of events, I ended up only my own MSP and having a bunch of clients

[00:03:51] and ran that for many years.

[00:03:53] Made every single mistake under the sun that could possibly be made and more and probably

[00:03:57] made a lot of them twice and three times.

[00:03:58] I don't learn very well sometimes.

[00:04:01] And in 2016, I got 2014, a friend and me who were in a peer group together, we joined

[00:04:07] our MSPs together.

[00:04:09] And we worked for another couple of years, setting them up and integrating and putting

[00:04:12] in some really good management level stuff in there.

[00:04:15] And when it was selling, the Commyne MSP in 2016.

[00:04:20] And then in 2017, I kicked off and launched the Tech Drive which is a community of MSPs

[00:04:25] and a program from MSPs all around the world where we essentially teach them how to avoid

[00:04:29] all the stupid crap that I did wrong in the years that I was running mine.

[00:04:33] And when I initial thought so that was to just build a nice little community and business

[00:04:37] with maybe 500 members or something in there.

[00:04:41] Here we are today at 4,000 something members and I think we've got nearly 11,000 people

[00:04:46] in the community across all their teams.

[00:04:48] Like 4,000 MSPs in about 11,000, I think it's about 11,000 actual people inside our community

[00:04:54] and where building and creating and loading and creating lots of different things to help

[00:04:59] them out all day every day.

[00:05:00] And I'm still loving the journey and it's a crazy wild journey in Vendaland as well

[00:05:04] being a vendor to MSPs but still love the industry and still hang out in it.

[00:05:10] And still make a lot of mistakes and I'm sure I have another business after this one

[00:05:15] where I teach them how to avoid all the stupid mistakes I made in this business out there

[00:05:18] somewhere along the way.

[00:05:19] But that's an actual my journey that's some as extinct as you can make it in a few minutes

[00:05:27] but there was a lot of people on there.

[00:05:29] We were talking backstage, I want to talk about this.

[00:05:32] This is called MSP mindset.

[00:05:33] I'm a big believer in if you change your mindset, you can change your world.

[00:05:37] You were talking about mindset, right?

[00:05:39] It's a big, big thing.

[00:05:40] So tell me about how you've been came to think about mindset, maybe some of the struggles

[00:05:47] that brought you there.

[00:05:49] Good question.

[00:05:52] To me, I'm sure you're philosophy that mindset is everything like the really the

[00:05:56] root cause of nearly every challenge and problem we have in our MSPs or in our business

[00:06:00] or in our life comes down to our belief patterns and how we believe and see the world

[00:06:03] and what we believe about the world to be true.

[00:06:07] And over the years, as I mentioned earlier, I had this wilder challenging period in my MSP

[00:06:11] where my mindset was absolute art at garbage.

[00:06:14] And I would wake up every day and actually even one of the perfect examples of my mindset

[00:06:20] at that particular point in time was I would be driving home from clients late at night

[00:06:24] in the dark and I would be looking at headlights of cars coming at me from the opposite direction.

[00:06:29] And I'd be literally willing that car to try and come on to my side of the road and smash

[00:06:33] in the my car to not kill me but to take me out so that I would just be lying in a hospital bed

[00:06:39] with drips hanging out of my arm or whatever because that was a better reality than the life I was living

[00:06:43] in.

[00:06:44] And my mind was like that, it was like those thoughts gone through my mind all day every day

[00:06:48] or I just got to get out of this world, it's like I hate everything that's happening

[00:06:53] and everything around me.

[00:06:55] And at the time when we were growing up here in the local area, the work at pizza hut

[00:07:00] like every IT person worked at a pizza shop pretty much but I used to work at the local pizza hut

[00:07:04] and as I was working there, a year or two into when I was working there, we had this guy

[00:07:10] turn up that it was kind of my, it was a year younger than me but completely tatted all over

[00:07:15] and kind of from the wrong side of the tracks and had come from a hard upbringing or whatever

[00:07:20] and we became really close friends and he didn't have a dad and he might family kind

[00:07:28] of brought him in his out our brother from another mother and my brother became really

[00:07:32] good friends with him as well and we used to hang out every day and whatever as well kids

[00:07:37] and we still kept in touch as we were older and hung out on what not but he went to a horrible

[00:07:42] time and made a couple of bad choices and went to jail for a few years and came out

[00:07:47] and had a rough time afterwards as well with a big injury and ultimately he ended up taking

[00:07:52] his own life and so we lost out brother from another mother and I was looking at the

[00:07:58] going to there was no funeral I think there was just my family and his family at the funeral

[00:08:03] there was nobody else there it was like a showing and I'm sitting there looking at

[00:08:07] like it was kind of an open casket thing and I was just sitting there looking at a gun like

[00:08:11] goodness, bow like what brought you here like what brought you there and then the thoughts start

[00:08:17] going from one is like am I on a similar journey like I used to be happy like I was happy at every

[00:08:23] chance as well as a kid and I used to love love life and love the beach and whatever and I just

[00:08:27] lost that love of everything and I'm like am I not not thinking the level that he was thinking

[00:08:32] now but I'm thinking these thoughts about cars take me out and all sorts of crap like that

[00:08:36] and so that was another one of the impetus for me just started to pull my head in and try

[00:08:42] to make some changes and as I said I went to a doctor and they went to all the stuff and said

[00:08:47] yep depression, here's some pills that solves everything right and I'm like oh crap like

[00:08:54] you hear these stories like you just don't become you once you get on the pills and

[00:08:59] I remember taking them for the first time lying in bed and just feeling this feeling going on

[00:09:03] in my head gone that's not like while I'm feeling like crap at the moment that's also crap

[00:09:09] like there's got to be something better than this out there and I was drinking very heavily at

[00:09:14] the time as I said and I was kind of lucky that I came to stumbled across this other

[00:09:21] like this business community that I was talking about and came across people that were loving

[00:09:24] life in business and they're loving created their businesses in their own way and someone like

[00:09:28] like if somebody else can then I can like I might not believe it just yet but I can start and so

[00:09:34] that kind of just gave me that enough of an energy to just start digging and start going

[00:09:38] right start trying time to make some different decisions here Nigel you've made all these

[00:09:42] decisions and they've got you in a way you aren't now you're in a crap spot you've got to start

[00:09:47] making some different decisions and so I did and started working on that mindset and I ended up

[00:09:53] soon after it's working with a mindset coach that I'd come across it started diving deep in

[00:09:57] there's some of my belief patterns around things and somewhere especially my belief patterns

[00:10:01] around myself and myself worth and I started working a fair bit on that and the more I work

[00:10:06] on that the more I noticed it I'd wake up in the mornings and go ah stop that bad today and

[00:10:11] or at the end of the day I go ah that wasn't a bad day today I don't need to drink anymore

[00:10:15] to numb the pain and so it's slow it didn't happen overnight but after two or three or four months

[00:10:21] so I start to do this stuff I'm like hey I can actually see and feel a difference in there

[00:10:27] and so then I've let me I tend to go hard and fast into something when I feel some momentum

[00:10:33] and something so then I went pretty deep in it and started spending like 10, 20, 30,000 dollars in

[00:10:37] coaches and whatever and going deep in all different types of modalities out there and whatever just

[00:10:44] to see how far you can go and started learning a bunch of different things around where I was

[00:10:48] coming up with self worth patterns and all like realizing how important and how influential

[00:10:54] our childhood experiences are in who we are today and the decisions we make today

[00:10:59] and started really like I was I was the red headed deep in school with a name of Nigel so

[00:11:06] I was the red headed rat rooting Nigel no friends in school and as I was picked on a fair bit

[00:11:11] especially in primary school in high school I was also bullied her fair bit and so I ended up having

[00:11:16] a pretty horrible sense of self worth about myself out of that and thinking like I'm never going to

[00:11:22] be able to build anything or amount to anything and that kind of stayed with me even as I was

[00:11:25] building business this is I still operated from that frame that frame that hey you're building

[00:11:29] here and you haven't go but you ain't going to be able to do anything good because you might be able

[00:11:33] to build something small but um and that was the work that I had to do was to build and re-program those

[00:11:40] beliefs and I realized that that our minds are like you come across a single

[00:11:45] in Europe plasticity or whatever you want to call it but reality is is that our minds are completely

[00:11:50] malleable and our belief systems are completely malleable and completely changeable and we can

[00:11:55] upgrade them just like we can upgrade an operating system in a computer and you can you can load

[00:11:59] the patches and you can do all this stuff to you can find the bugs and you can solve those bugs

[00:12:03] and so once I realize that hey everything in here is not finite like it can absolutely change

[00:12:09] and upgrade and go through all these different things over time that that was kind of a

[00:12:12] rubbing of inputters for me then believing that I can change rapidly and drastically and completely

[00:12:18] then and um and then you start to get to the point where you have made some big changes and you look

[00:12:22] back two or three or four years and you're sitting the space of the nodules that existed back

[00:12:26] then and you go that's really a completely different person I am a completely different human being

[00:12:33] sure I'm sharing the same sack of meat as a body but no it might believe systems and patterns

[00:12:38] around the world are the opposite to what they were years ago and that just blew my mind like

[00:12:43] you've obviously got we've got this consciousness that travels along with it's all the time

[00:12:47] but that consciousness is beliefs that it deals with can absolutely change like crazy as you go

[00:12:51] through you believe so about yourself and your confidence about yourself and um and so I think

[00:12:56] that three or four or five years it was kind of a long transition period for me it didn't like as I said

[00:13:00] it's not an overnight change but that three or four or five years was huge for me I look back

[00:13:05] even now to ten years ago and just think holy crap like that human is just not me like

[00:13:11] how did that human make those decisions and do those things it's not even close to me and

[00:13:16] that's an important thing for me to keep reflecting on because then also gives me the realization

[00:13:21] and the confidence that even now Nigel now has got a bunch of beliefs and patterns and things

[00:13:26] that are serving him well and also a bunch of beliefs and patterns and whatever that is serving him

[00:13:30] in the world horribly and so my it's a continual journey for me finding out what they are

[00:13:35] and digging into the little ones that are causing problems and and trying to shed some of the

[00:13:40] bad ones and create new ones and whatnot I think that's just it's life for me now and I think

[00:13:44] it's life for all of us is is growth and figuring out how we can become a better version of ourselves

[00:13:51] to help those around us and to shout for our the people that we serve in the in the world out there

[00:13:57] and to make the world a better place in whatever way shape or form we do it but it took

[00:14:02] drive for entirely and showing up every day loving his life and then an MSP owner the the the

[00:14:09] founder of a multi-billion dollar company to the some of the start of a crazy charity that's

[00:14:13] solving polio whatever it is like we've all got our our little impact that we can have on on the

[00:14:17] world and you know to me life is all about continually just becoming that better person of that

[00:14:23] and finding out what it is and stretching ourselves to to the next part of the challenge to

[00:14:28] to continually increase our impact in what we're doing out there and and I enjoy it and I'm

[00:14:32] challenged by it and it drives me crazy trying to use I think each layer that you go up

[00:14:37] you get hit with bigger challenges too right like you go on crap like 10 year ago and I

[00:14:42] live that challenge hit him he would have fallen in a heap on the floor and stayed in the

[00:14:45] fetal position for a week but now it's hitting you when you're laughing about it that's still

[00:14:49] challenging me a lot about it and so we then hit with bigger ones to help us like whether

[00:14:54] that's the universe or whatever you want to call it doing it it's just to help us grow and

[00:14:59] and whatever as a human so I talked a lot of people to say I'm in a you know like you said it's

[00:15:04] the words it's the frame use the word frame right there in the mindset in the frame of mind

[00:15:09] that I can't or only get this big or I'll just stay a one person shop or even more personal

[00:15:16] I'm not good enough I was never good enough I'll always be this so is there what

[00:15:23] what changed that I know it took years but help unpacks me that I'd love to hear anything

[00:15:27] that's like you know this book this thought process this this mindset helped me start to reframe

[00:15:34] or improve you know what the there's probably a lot of different factors went into it but you

[00:15:38] know what the biggest thing is is the thank you from the other people that I've helped out there

[00:15:45] and and people saying hey you changed my world because of X and to me that started to then create

[00:15:52] those new patterns or rewires new patterns around a Nigel you are worthy you've just gone and

[00:15:57] helped this person have something better in their life that's huge like that person wakes up every

[00:16:02] day and a better spot because of you Nigel and so to me there was all these books and like I've

[00:16:07] read gone pretty deep in a bunch of all the books and whatever and you get bits and pieces from all

[00:16:11] but I think the real biggest part to the impact came from just doing the work like getting out there

[00:16:15] and having a bigger impact and hearing the result from that impact out there and um and that kind of

[00:16:21] really feel that into when a addiction is like oh I like hearing this stuff but I don't know

[00:16:25] I can do this stuff every day used to be alcohol that used to be the addiction that made me feel good

[00:16:29] now the field good is is getting thank you notes from people because I've helped them out in their

[00:16:33] world and um and that just kept stacking and stacking and stacking and um and so I think there's

[00:16:39] tons of like I went down all the the friend of the shards the Tony Robbins the um John like even

[00:16:46] deeper to the John DeMartini's and all of those kind of different folks that are in the personal

[00:16:50] development world and some of them are a little bit woo woo in there as well and you get coming

[00:16:54] into the crazy and the woo woo scale and what not all of those different things and I've learnt

[00:16:59] bits and pieces out of all of them out there that have helped me understand how our brains work and

[00:17:05] and give me the confidence to think bigger and to do bigger and whatnot but I think the biggest thing

[00:17:09] as I said was just um we're just doing it getting in and just having tiny little winds and just

[00:17:13] figuring out tiny to wind and and sitting and being grateful for that wind and and saying hey that

[00:17:18] might only be small I might have only helped one person they do one thing but they just said

[00:17:22] hey thank you that changed my world that's a little wind that when hey that's awesome you created

[00:17:26] something awesome in someone else as well well done I sat in gratitude with that and and that all adds up

[00:17:32] and one other big thing that I will out in there is that I also started doing whatever I call

[00:17:38] to hang around other people doing bigger things in their world as well and when I grew up as

[00:17:43] as I said I grew up working at Pizza Hut and we used to drive around at night times

[00:17:47] doing what stupid stuff getting chased by cops and all sorts of craziness so I wasn't in the

[00:17:52] the best of groups growing up but I really really really to that unfortunately yeah I think

[00:18:00] I was in yeah I'm surprised there's a few things that I'm surprised that I didn't end up in

[00:18:04] jail I'm very lucky that I didn't as a kid and but as I went through over the years

[00:18:11] and getting into different peer groups and whatnot that other thing that had the biggest impact

[00:18:15] on me having that I'm wondering the my beliefs about myself is getting around other people that are

[00:18:19] doing that bigger and better things in the world and I think it was um I was a was a Brian Tracey

[00:18:25] that said that you are the the you are the five there's the same as the five people around

[00:18:31] your whatever it is I'm buttering the phrase but there's that very common phrase that you become

[00:18:36] the the output of the five the five closest people to you and whilst it's probably not five or

[00:18:41] whatever but it's so true that the people that you hang around and the groups that you around like to

[00:18:46] me it's you you're upgrading all your mindset in here which is like a computer adding patches

[00:18:50] and upgrading operating systems but it also is not going to run like you can have then the fastest

[00:18:55] computer in the world but if you've got a crappy network that is plugged into then it's still

[00:18:59] going to be garbage right if you're going to like the 10 base t old whatever it is token ring

[00:19:03] thing that you're plugging your super upgraded computer into then you're still going to struggle

[00:19:07] right and so then I was upgrading all the network of people around me by joining these high

[00:19:12] level mastermind programs and just trying to hang around and being inspired by people doing

[00:19:15] bigger and better things than me and seeing them doing it and getting close to them and in mastermind

[00:19:21] environments where we're transparent with each other and open with each other and I'm hearing their

[00:19:25] hearing that they're not these people that are up in this great big ivory tower doing things

[00:19:29] they're people just like me and that then just like that just adds to your beliefs around hey

[00:19:35] if if someone just like me you can do it that's also got the same challenges and things

[00:19:39] has the same belief problems or whatever but they get through them then I can as well

[00:19:42] and now that I've kind of been exposed to that neuroplasticity that we can melt and mold our

[00:19:47] thoughts and mold our beliefs about ourselves and then I see other people doing it they're not

[00:19:53] absolutely go down that path and I can have the impact that they're having all bigger out there

[00:19:56] and once you get to that point it's the world then become the old saying the more then becomes

[00:20:01] your oyster you look at the world and you go like I've got the confidence now to go out and do

[00:20:05] what I like to do and and have an impact and enjoy what I do as well as part of that process and

[00:20:11] I think that's all to me it's kind of a concateny of all those things kind of coming together but

[00:20:16] the two of the main ones were upgrading the network of people over and around and just going

[00:20:21] and doing stuff that's rewarding to me and helping others like just going to help

[00:20:25] others it's just huge that just filled my cup like crazy of belief and enjoy and all of those things

[00:20:33] that when you've got a full cup everything is is a whole lot easier I'll say this to some friends

[00:20:39] on the weekend we I've volunteered a local organization called disabled surface and four times a

[00:20:45] year we take out a bunch of people with disabilities out for a surf in the ocean and this

[00:20:50] Saturday we didn't event and there was we had 45 people with disabilities turn up and there was about

[00:20:55] 155 of us volunteers and about I think there's about 15 of us team leaders that have been doing it for many

[00:21:00] years and we had an absolutely ridiculously awesome day and we saw more smiles on you know

[00:21:07] ever seeing your lifetime on these people that they just don't get a chance to get out and ride away

[00:21:10] even experience a joy of being at the ocean and whatnot we we have like 30 people per person

[00:21:16] we we operate from a very safe environment doing these things but we see all these smiles on

[00:21:21] these participants so that we're surfing there but when I look around at all the people that

[00:21:27] I was like I was team leader in one of the one of the boards looking around all the people and

[00:21:30] I see nearly even bigger smiles and all the volunteers there that are just out there and they're

[00:21:34] seeing these people have joy and they've got smiles up to up to here and and they come away

[00:21:39] from those days like crazy at the end of the day I heard someone mentioned that I kind of feel a

[00:21:44] little bit um what was the word they used I feel bad that I feel so good and something like

[00:21:52] this I feel like I've had like I shouldn't be feeling good like this is a public service to other

[00:21:57] people I shouldn't be feeling good doing it but I'm coming away with this massive full cup and to me

[00:22:03] like finding environments where you can do that sort of stuff volunteering at your local

[00:22:06] whatever the organisation happens to be where it's a soup kitchen or anything like that can also

[00:22:10] be an awesome way to just feel your cup where you're out there just serving and helping others

[00:22:14] seeing smiles and other people's faces and you just cannot help but come away from things like that

[00:22:18] feeling better about the world, feeling better about yourself inspired to perhaps go and do more

[00:22:23] and also grateful for for what we have in life like I look at I'm out of the serve as much as I

[00:22:29] possibly can be and I'm so incredibly grateful that I'm able to go and do that. I've got the

[00:22:33] I live in an area where I can do that I'm able bodied so I get to go and do that I don't need

[00:22:38] support and service and and so that just feels me without an immense gratitude which is another

[00:22:42] one of those things that just tax on to that building that whole beliefs about the world and

[00:22:47] one other more we were grateful for what we have and and what we've got and compared to a lot

[00:22:53] of other disadvantaged people out there is just blows my mind I kind of feel like sometimes I

[00:22:59] feel that I'm not taking advantage of this amazing opportunity that I've been given to be able

[00:23:04] bodied and to live in the world that I live in and to live in Australia and to have the experiences

[00:23:09] that I've had like sometimes still go Nigel you you've got to take more advantage of this like

[00:23:15] you are so damn lucky out there and I honestly feel a lot of the time that I'm one of the

[00:23:19] luckiest people in the world and I think a lot of us out like all of us that this run our own

[00:23:24] businesses and have fun doing our own things like we've sure we've got our struggles but reality is

[00:23:30] when you sit down and think about it we're often some of the luckiest people in this entire universe

[00:23:34] like this entire maybe not the universe because we don't know how many other things you

[00:23:38] just out there another podcast topic for another day but in our world like yeah we are the lucky ones

[00:23:45] we really are and we should be doing everything we can to to take that opportunity and and run

[00:23:51] with that luck and do our best back in return yeah yeah couldn't agree more so I love the

[00:23:59] right I love the upgrade your mind set as upgrading your OS we can all relate to the patches

[00:24:05] hopefully less blue screens when we upgrade my mind and I love I love the announced even more

[00:24:13] about the network right because I definitely believe in the people the five closest people

[00:24:18] where somewhere near that that you're so shading with or going to shape your reality but the

[00:24:22] networking part just really spoke to me just to get you know MSB to another like the you know no

[00:24:27] matter of how fast your your system is your network is is going to bring you down it's going

[00:24:33] to be slow-sharp so I love that analogy I love you know I'm a kind of gremore right fill your

[00:24:39] cup be grateful be around people that are grateful and and then you know the second part of how

[00:24:47] if I was getting this was was the mastermind right get around more people do that what's your

[00:24:53] thoughts on where do I you know if I'm an MSP it doesn't matter how long I'm 10 we all struggle

[00:24:57] 100 employees whatever I want to grade my mindset I've been fortunate like you I've invested a lot

[00:25:02] of money you continue to invest a lot of money to be an amazing masterminds and and read the books

[00:25:07] and and it's been amazing should I be looking for one of my industry should I be looking for one

[00:25:13] that just appeals to me is there specific one what what your thoughts on that in the early

[00:25:21] stages if you've never been in any sort of mastermind just find one really like I think

[00:25:25] um that's very more important than the early stages to just just join one that's relate that

[00:25:30] you can relate to the people in there what I will say is there's a couple of things that

[00:25:33] you should look for if you are joining a mastermind number one is that there's people in there

[00:25:39] that are in front of you and there's people in there that are behind you in whatever journey it

[00:25:42] is that that mastermind is all about because I've found the best the best don't amics in a

[00:25:48] mastermind is when I'm being inspired by people in front of me that are there and I'm also helping

[00:25:52] a few people behind me as well in there and I've kind of in that middle bit um the other thing I

[00:25:57] will say and this one's a little bit annoying sometimes is that often the best masterminds

[00:26:03] you got to pay for and that's like it's just a nature of what it is like some of the best ones

[00:26:10] that I've been and I've paid 20 to 30 thousand dollars a year for now that's not to say that

[00:26:15] there's others that you can't go and find out there we don't need to pay money for but you're

[00:26:19] going to have to put in the work to go and and find them and dig into them and create your own

[00:26:23] out there as well there is absolutely nothing stopping you from creating your own little mini

[00:26:27] mastermind or group appears that you work with then there's like even in the tech tribe where

[00:26:31] if we haven't done it recently we do accountability group matching where we're going just

[00:26:36] matching our members together in groups of six or seven and we've probably matched about 300

[00:26:42] groups and probably I don't know 1200 1500 people into groups and and some of them don't work

[00:26:49] out because we don't provide facilitator lead like paid facilitator lead masterminds at the moment

[00:26:55] we we probably will in the future but we don't turn to the moment so what we do with this specific

[00:26:59] one is we just match people into a group of peers that are in a similar time zone that are

[00:27:04] facing like we ask a few questions as you go through the matchmaking process and and and figure out

[00:27:09] whether they got the similar challenge and similar size and then we match them all into a group

[00:27:13] then we give them some frameworks to have to operate as a group and tell us some accountability

[00:27:16] and whatnot and we started doing it a couple of years ago and we've still got some groups that

[00:27:20] that's still are their best friends with each other now and they've they've saw see some photos

[00:27:24] that I get tagged in on LinkedIn now where they're having their meetings at their first

[00:27:28] industry event where they all flew to this industry event from wherever they were all around

[00:27:31] the world and they're meeting each other in person and so it doesn't and those those masterminds

[00:27:36] are free and like they paid for their tech drive membership which is a whopping $59 per month

[00:27:41] there's a sneaky bloody cheeky sales pitch in there and that's it like we don't charge them to be

[00:27:47] smart like we just connect them and that's it it's up to them to run from up there and that

[00:27:51] that can sometimes be you are just enough to get you through a phase in your journey you don't

[00:27:55] you want to need the 30 grand mastermind where you are or the 100 grand mastermind I've looked at a

[00:27:59] few at that level which I'm potentially will join one of them sometimes soon but you don't need

[00:28:04] that often in certain stages that you don't need some group of peers around you that can hold

[00:28:09] you accountable and that you can open up to and you can have that that's a port network around you

[00:28:14] that you all hold space for each other around a common a common lingo and language because we all

[00:28:20] under especially if you're doing one in the MSB industry you you can kind of talk about the

[00:28:25] terms and the challenges and what are pretty deeply in there which is awesome and so if you're

[00:28:31] not in one if someone thinks of this and you're not in any sort of peer network group mastermind

[00:28:35] whatever happens to be highly encouraged you to go out and find one in some way shape or form

[00:28:39] there's in our industry we've got groups like in Australia SMB IT professionals in the UK we've

[00:28:43] got network group we've got in the US you've got ASKey so I'm throwing away some competitors to

[00:28:48] the tech tribe here well then kind of competitors like I don't really say there's all as competitors

[00:28:53] but they they're all communities and and in person meetups as well you've also got things like

[00:28:57] CompTI and then you've got the tech tribe and all these things where they're all very very

[00:29:01] low cost to get into these things and if you're not in any find something and just go and

[00:29:07] join it and see what it's about and start to build a bit of a network of people out there

[00:29:10] and realize if you if you're like me when you're starting thinking holy crap these people

[00:29:15] are gonna steal my clients and ideas and everything you get ready for a shock like it doesn't

[00:29:20] they're you're gonna join this world and realize just how loving and friendly and welcoming and

[00:29:24] sharing our entire industry bar a couple of minor ones is and it's you I'm I'm pretty

[00:29:33] caught like when I look at our industry as a whole I think we're like the most people

[00:29:38] of found communities now as like it's the past couple of years there's been a bunch of different

[00:29:42] ones pushing marketing what on so lots of MSB's plus the industry events help out with that but

[00:29:48] if you're one of those those few that is not in any sort of community yet going get in something

[00:29:52] where you can at least ask questions share help others like you often learn the best by helping

[00:29:58] others out there that's right out there and so they're going go and find something out there

[00:30:02] it doesn't have to be big it can be small good can be something that you create I've created

[00:30:06] some MS when I was in my MSB I created one I just said a few people that were in one of the

[00:30:11] other groups that I was in do you guys want to have a catch up once a month on a zoom call or back

[00:30:15] then it was what if I don't even know what it was back then fully was zoom um you want to catch

[00:30:20] up once a month and then we'll just have a chat and we'll have a little bit of a frame of

[00:30:23] fun we did we had like five or six of us or something and I went for a couple of years and over time

[00:30:29] people bounced out and whatever but we just had this space where we could ask ourselves the

[00:30:33] deep questions and the tough questions is like this is going on with this staff member or

[00:30:37] struggling with growing or this client kicked me up the butt because of x y and z and

[00:30:40] threatening this like how do I deal with it you just get this little group of other people that

[00:30:44] is going to help you through some of those tough decisions in there and it's super beneficial and

[00:30:50] I think everyone in every business should have a group of peers that they've got as

[00:30:55] on official board of directors and around them or whatever you want to call it it is it is

[00:30:59] super super powerful. Yeah I found this an owner I need somebody to hold me accountable right

[00:31:07] that that is helped and you were when I was joining the first one I and I still have this

[00:31:14] in bigger ones but I had a ton of head trash. I was like I just helped anybody I don't belong

[00:31:19] in here it's like they're going to eventually they're going to figure out that they let this

[00:31:24] more on in and they're going to have all the energy. I like the foretaste. Yeah look at this one

[00:31:29] fraud in they go throw me out but like you really do need to be there they won't feel that way

[00:31:34] is my experience and no matter where you are in your journey you can actually help you've got some

[00:31:40] unique genius that you can contribute and you'll be able to help so even if you're not at the

[00:31:46] front but you shouldn't be kind of like you said your analogy is being in the middle they are

[00:31:51] people that you build a help with certain skillset so I love how to find that together I love

[00:31:56] time again. Have you ever wondered if you could recover your backups let me ask a better question

[00:32:02] have you ever had a backup failed to recover have you ever lost data yeah that's me here's what's crazy

[00:32:09] 58% of recovery failed to recover so if you think it's just you you couldn't be more wrong. What

[00:32:16] are we going to do about that well you've got two options inter servocity what we do what we

[00:32:21] exist to do is test your backups and manage them for you we test every volume every single day

[00:32:27] we do weekly testing monthly testing and quarterly testing and you can hand off the directory

[00:32:33] and babysitting of backups and the day to day management to our team that monitors your backups

[00:32:38] for you it's time to level up your backup team. One way you can do that is visit servocity.com slash

[00:32:44] learn more if you'd like to take the process that I've spent the last 18 years building

[00:32:49] and steal it and apply it to your MSP so that you can level up your backup team check out the link

[00:32:55] below in the description or visit servocity.com slash learn more if you join one of these peer groups

[00:33:02] like you said you will be able to help people you will know there's some mistake you made

[00:33:09] that will be helpful. I don't know what it says it doesn't make play 20 mistakes a die yeah they

[00:33:15] right exactly exactly yeah and I would just say like just as a plug it you couldn't

[00:33:24] we can blow $100 nowadays easily on all kinds of stuff and but anyway I've been a member

[00:33:32] more recently of the tech drop and it's been really cool and insightful and it's sure you

[00:33:36] can learn about tech it sounds like technology being the tech drop but it's so much more about

[00:33:42] pricing and sales and culture and operations and just all these other things and the market

[00:33:49] and yeah and like you know using your advice now I've tried to give I've tried to join in on

[00:33:55] the discussions and say you know I know something about this let me join in here's my input here's

[00:33:59] my thought so you know join and do that it's always my advice and the tech drop in my personal

[00:34:04] experience has been wonderful and then you get to go ask the question when you need it and this is

[00:34:11] huge community there that's what's so cool and it's a very very diverse community in all senses

[00:34:18] you know I don't know but it feels like it might be the most geographically diverse

[00:34:23] of any community maybe yeah we're um yeah numbers uh like I think we're gonna have 60

[00:34:29] countries in there but the 95% of it is made up from the US Canada Australia New Zealand and the UK

[00:34:37] makes up about 90% of our members with the US being the bulk I think it's I think we hover around 50

[00:34:41] percent the US members but it's still pretty good representation of all around the world which is

[00:34:45] great in the community because you get the you know those different new nuances that the

[00:34:50] different markets have although I will say that my caveat on that is that sometimes people

[00:34:55] and other markets go ah that's not possible to like they'll hear a US MSP talk about some sort of

[00:35:00] pricing thing was something and they go oh that is not possible in our marketplace whatsoever

[00:35:05] a lot of the time it is it's just a belief pattern again that it's just a bit of rewiring in there

[00:35:09] and and or at least seeing someone else do it and then go oh no crap actually can be done here

[00:35:14] I just didn't realise and so I think the MSP industry as a whole worldwide is so ridiculously

[00:35:21] similar out there and there is mine and nuances between different countries and regions and whatnot

[00:35:26] but it's nowhere near what what a bunch of people think out there like we're all they're we're always

[00:35:30] still selling the humans in the grand scheme of things and those humans have got very core emotional

[00:35:34] things underneath them and where and the platforms and everything we use it on the to deliver all

[00:35:39] that stuff is still the same it's just a minor minor stuff in there yeah we are watching

[00:35:45] from the same contract yeah exactly right exactly right that exact same head

[00:35:52] trash until I saw that I didn't have to have that head trash right there until you go out

[00:35:56] and then you go oh hang on I thought I couldn't do that not just did

[00:36:00] stupid Nigel two years ago why the hell did you have that head trash like you could have saved

[00:36:05] two years if you didn't have that belief thing but that's the cool thing about

[00:36:09] as you're working on your mind and you're upgrading your mindset whatever you want to call it

[00:36:13] is that when you do do a few of those so you start to do some of those things and you're

[00:36:17] your bust old belief patterns you realise that then you look at every belief that you've ever

[00:36:22] got even looking forward and you're always then operating this kind of metal level of

[00:36:26] of hey I've got this belief but is it true? Is that belief true and in the past you just

[00:36:32] operated subconsciously just the belief just sat there and served you now I operate quite often in

[00:36:37] that kind of pattern where I've got my subconscious beliefs that I'm not aware of at all

[00:36:42] that I operate with but I'm still trying to keep a very kind of a side eye on all these beliefs

[00:36:47] that I do have for what ones aren't serving the world or what ones what ones do need to be

[00:36:51] inspected and what ones might not be true out there and I think the more you smash old beliefs

[00:36:55] the more you you're confident doing that in everything and it's like the old hockey stick growth

[00:37:01] for the first to probably go on this way across the screen as you go and true up

[00:37:04] ready mindset you might not be building your beliefs and your confidence and everything

[00:37:08] much at all but then once you start and you start to stack those winds like the growth

[00:37:13] starts to go I pretty fast and to the one of those days to the right I think they say

[00:37:17] in the hockey stuff. Yeah yeah I'll put it to the right and the old hockey stick curves so

[00:37:22] and it's so true that mindset. Yeah yeah yeah I feel like I could talk with you about this forever

[00:37:29] but probably not on one episode so I want to say thank you Nigel this at personally has been

[00:37:36] amazing this has been a gift to me and I believe a gift to our community so thank you for this

[00:37:42] for the bottom of my heart this is amazing. All right thank you for having me on I always love

[00:37:46] talking about my journey as we all do we've all got the ego that let me say love talking about

[00:37:50] our journey but I know that talking about my journey can help other people as well so it's kind

[00:37:54] of a double ed sword I get a little high out of sharing my stuff and hopefully it's the

[00:38:00] my last or my mistakes go and help a bunch of other people avoid them and get through

[00:38:05] those challenging times hopefully a little bit better than what I got through my one out there

[00:38:09] we'll have them and we're gonna go through them and I also to kind of put a pin in the whole

[00:38:15] conversation I also still look back at that horrible period that I went through

[00:38:18] nowadays with immense gratitude as well because if I didn't go through that horrible garbage

[00:38:23] crab I wouldn't be who I am today and I wouldn't have made the decisions that I had to make

[00:38:28] to get me to where I am today and so I think even if you are in that horrible crazy not wanting

[00:38:34] to wake up every day thing just just take a mental snapshot of where you are now because

[00:38:38] because one day you're gonna look back at that and that's gonna be your you're gonna realize

[00:38:42] that that's the period that grew you that's the period that that talk you to the new hearts

[00:38:46] you're gonna be able to go through you you can't have amazing and amazing world if you

[00:38:51] and you can't like you don't have this comparison if you haven't had tough rough times in there

[00:38:55] there's no contrast between the two and so even nowadays I think life is always going to be

[00:39:01] this up and down and up and down but to me it's that never goes all the way back down a base

[00:39:05] baseline you kind of going in this upwards curve but you're always having down times as well and

[00:39:09] even a transparently in the tech tribe over the last year we've had a pretty challenging year

[00:39:12] because we're going through these growth pains and I'm learning how to level up as the next level

[00:39:16] of a CEO and we're going through all these craziness 11,000 people in the community

[00:39:21] trying to do our best to navigate that and it's been rough like really rough but I'm looking

[00:39:26] at it and going this is the exact time that we're learning and making the decisions and being fuel

[00:39:32] like being what's the the saying of being forged in the fire or whatever and then we're just

[00:39:39] going through that now so as much as it's rough and it drives me crazy that we're not having

[00:39:42] them momentum and the speed that I want us to have I'm still wild and grateful for this

[00:39:46] crazy time because I know it's making the next awesome phase that we're going to go through in the

[00:39:50] business come sooner as I like the decisions we make now and the grit that we have now and

[00:39:57] all the beliefs that we're going through now and all that stuff is and all the challenging

[00:40:03] stuff that we're going through now is 100% what's going to help us be that next next version of

[00:40:07] the tech tribe or the next phase of the tech tribe and we're probably up to about phase four or five

[00:40:12] in the last seven years that we're gone through and there's by another 20, 30, 40 phases in

[00:40:16] front of us and they're going to be challenging times for all of them I'm sure but we get to look

[00:40:20] you just go to take that mental snapshot and look back at it and have gratitude for it when

[00:40:26] you're looking back in an end when you're in it and it's one of the harder things to do is when

[00:40:29] you're in it having gratitude for the challenging time and I guess for me I've learnt to do that

[00:40:34] more and more as I've gone through and come out the other side of these times knowing that each time

[00:40:39] I get through one I am going to come out the other side so just enjoy it this crazy isn't is

[00:40:44] enjoy it and you just keep pushing and making the decisions and whatnot and give yourself a race

[00:40:52] Exactly, you deserve it, it's hard, it's really hard and you're going to go through it

[00:40:57] like you said that a setback is really temporary and we won't we don't appreciate it

[00:41:05] you know and it's not fun but the setback is how you get set up for the future right exactly there

[00:41:12] is your your phrase that a setback is a set up 100% yeah well now you know how can we get

[00:41:20] connected to you the tech tribe that's sort of thing told tell folks how they could get connected

[00:41:23] to you it's just thing is the techtribe.com everything is there so it's the techtribe

[00:41:30] and it's a thing I haven't got enough money to buy techtribe.com yet maybe one of these days

[00:41:36] despite being a member I failed to put the on in a few times and I'm like where are you

[00:41:42] I'm just put on my list here to reach out to whoever owns that and see what they're open

[00:41:47] any office yeah it's a test if you can get there that's that's one of the tests right

[00:41:52] exactly all in good and I don't know that's good I love that that needs to be part of like the

[00:41:58] commercial. Well Nigel thank you this has been amazing thank you so so much for being on the show today

[00:42:04] that's all right thank you for having me I really appreciate it. Guys thank you for being

[00:42:08] on this episode of MSP mindset with Nigel Moore we are our MSP mindset.com slash news and we are live

[00:42:15] every other week we are our MSP mindset wherever you social so come join us in our community