The MSP 3.0 Shift Is Here

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube The MSP industry is entering a new era. MSP 3.0 is no longer about keeping servers patched, lights blinking, and tickets closed — it is about using AI, automation, and business intelligence to help clients drive real outcomes. In this week's episode, Gerry Miller, CEO of Cloudticity, comes on to unpack what the MSP 3.0 shift really means. He shares how Cloudticity moved from traditional managed services into an AI-powered operating model where QBRs are automated, customer risk signals surface before churn happens, and technology “disappears” so MSPs can focus on helping clients grow, improve margins, and serve their customers better. Chapters: 0:00 - Intro 1:22 - What they're doing with AI at his MSP 21:30 - His team's reaction 25:38 - The stages of learning AI 39:38 - What are MSPs missing right now? 50:56 - MSPs have to change culturally Connect more with Damien and Gerry: Damien - https://www.linkedin.com/in/dstevens/ Gerry - https://www.linkedin.com/in/gerrymiller/ 📺 Watch on YT: https://www.youtube.com/@mspmindset