Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube
In this week's episode, Luis Alvarez shares about what it means to treat AI like a coworker, not a tool. He breaks down how his MSP is using an AI agent named Fred to assist with tickets, client communication, Microsoft Teams support, dispatch workflows, documentation, and technician enablement. We also explore the cultural side of AI adoption, why clients still value human relationships, and how AI may force MSPs to rethink pricing, efficiency, and outcomes-based business models.
Chapters:
0:00 - Intro
1:02 - Treating AI as a coworker
19:59 - How are people reacting on his team?
24:55 - How do you know if you're fast enough?
34:16 - How he got started with AI
39:58 - The cultural transformation
Connect more with Damien and Luis:
Damien - https://www.linkedin.com/in/dstevens/
Luis - https://www.linkedin.com/in/luismalvarez/
📺 Watch on YT: https://www.youtube.com/@mspmindset