SMB Community Podcast
Channel Predictions for 2025
1.) MSP Question of the week: What are your channel predictions for the new year of 2025? --- 2.) Notes on the News Microsoft is planning to invest about $80 billion in fiscal 2025 on developing data centers: https://edition.cnn.com/2025/01/03/tech/microsoft-ai-data-centers/index.html Last week, t...
Business Plans/Goals: How Often Should These Be Updated?
To kick off the new year, hosts James and Amy discuss business plans & goals, this week's MSP question of the week, as well as year-end news. --- 1.) MSP Question of the week: When should a business update their business plan and goals? --- 2.) Notes on the News Intel CEO Pat Gelsinger has resigned...
How Often Should You Attend Channel Events?
In the final episode of the calendar year 2024, Amy and James sit down to discuss the final MSP Question of the week as well as current events and news. --- 1.) MSP Question of the week: How often should you and your business attend channel events? --- 2.) Notes on the News Tiktok will be banned fr...
Mergers & Acquisitions: When Is The Best Time To Buy/Sell?
To finish off the calendar year 2024, host James Kernan sits down with Karl Palachuk to discuss this year's hot topic: mergers & acquisitions. In this episode, James and Karl uncover the importance of timing and understanding when the ideal time to buy/sell a practice would be. Our upcoming event...
Year-End Marketing: What Are Some Good End of Year Campaigns?
Now nearly halfway into December, James and Amy return to discuss Q4 marketing plans and recent headlines in the news. --- 1.) MSP Question of the week: What are some good marketing campaigns to run at the end of the calendar year? --- 2.) Notes on the News a). Amazon Chip Supplier: As one of the t...
Return to Office: Risks and Rewards
To kick off the month of December, James and Amy are back with another episode of the SMB Community Podcast. --- 1.) MSP Question of the week: Should I require my remote employees to return to the office? In response to a recent article by Amazon, it sounds not so desirable. For Amazon, their reaso...
How Do I Hold My Team Accountable?
Another fun week of James and Amy! Following Halloween, James and Amy shared their mission of Halloween costumes and handing out Halloween candy. Kicking off this week's episode, DATTOCON missed out an opportunity for press and hype. From lack of a major announcement, there is a PR opportunity miss...
MSSP vs. MSP: Why does Security Matter?
Hosts James and Amy are back this week to discuss the series of noteworthy headlines from this week as well as this week's MSP question of the week. --- 1.) Notes On The News IT Nation - one announcement CompTIA Aquired - New Divisions will be created Department of Labor - Ruling for Overtime Labor...
Measuring Success: What KPI's Do You Use?
Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business. 1.) MSP Question of the week: What reports or KPI’s do you need to manage your business? Article by Amy: https://www.channelpronetwork.com/2024/09/26/how-do...
How to Navigate HIPAA: Interview with David Sims
This week, host James Kernan speaks with David Sims, founder of Security First IT, regarding navigating HIPAA from the lens of MSP business ownership. About David Sims Since 1998, David is an experienced IT and cybersecurity professional who specializes in healthcare security and compliance. With o...
How to Stand Out: Differentiating Your Business
Returning to the podcast, host James sat down with Tim Fitzpatrick from Rialto Marketing. Topics include defining your processes, establishing your onboarding, and identifying your competitive advantage in the markets you serve. About Tim Fitzpatrick Tim is the President of Rialto Marketing, a comp...
Leveraging Chambers of Commerce for Client Attraction
Christopher Barber - Cheaper Than a Geek https://www.linkedin.com/in/christopherjbarber/ Host Karl had a great chat with Christopher Barber from Cheaper Than a Geek in Maryland. Topics include networking for client attraction, and using Chambers of Commerce to spread a wide net that brings in new c...
What Do You Do If Your Customer Won't Take Your Recommendations?
Hosts James and Amy sit down this week to discuss difficult situations where the customer will not take your prosposal or recommendation 1.) MSP Question of the week: What happens if you customer won't take your recommendation? --- 2.) Notes On The News Safety around AI: https://edition.cnn.com/...
Should I Cut My Prices to Win More Business?
Hosts James and Amy discuss pricing and the question around discounts for certain clients. 1.) MSP Question of the week: Should you discount your price to win the deal? " The bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten." - Benjamin Franklin – --- ...
How Do You Find Good People?
Hosts Amy Babinchak and James Kernan discuss the struggles of recruiting and what key qualities to look for when recruiting good people. 1.) MSP Question of the Week: When struggling with recruiting, how do you find good people/talent? --- 2.) Notes On The News ConnectWise Expands MSP Platform wit...
Should you offer vCISO services with your security offering?
Host James Kernan discussses security offerings, specifically looking at offering vCISO services as part of your cyber security stack. 1.) MSP Question of the Week: Should you offer vCISO services? --- 2.) 5 Minutes with a Smart Person Host James Kernan sits down with Charlene Ignacio, CEO of Forn...
Smaller Businesses Need Different Security Services - An Interview with Dor Eisner
Host Karl Palachuk caught up with Dor Eisner, CEO of Guardz. Right off the bat, Eisner points out the reason enterprise cybersecurity attacks are different from those focused on small business. Like it or not, most of the attacks that work against SMB clients will not work against larger enterprise...
Amplify your Marketing Efforts with Rialto Marketing
Host James Kernan sits down with an exclusive interview with Tim Fitzpatrick, President of Rialto Marketing. Founded in 2012, Tim created Rialto with the vision of having a positive lasting impact on the businesses they work with. Tim believes there are three (3) critical elements of marketing: str...
Sharing Big Wins and Successes
Hosts James Kernan and Amy Babinchak kick off this week's episode with topics regarding big wins, Windows 10 End of Life, and an exclusive interview with Tim Fitzpatrick 1.) MSP Question of the Week: Can you share some big wins? Hosts James Kernan and Amy Babinchak sit down and discuss various succ...
What are some big wins?
Hosts James Kernan and Amy Babinchak kick off this week's episode with topics regarding big wins, Windows 10 End of Life, and an exclusive interview with Tim Fitzpatrick 1.) MSP Question of the Week: Can you share some big wins? Hosts James Kernan and Amy Babinchak sit down and discuss various succ...