Jim Doyle Selling With a Servant Heart
Jim Doyle, the author of "Selling with a Servant Heart" and founder of JDA Media, shares his insights and experiences in a recent podcast wi...

Send us Fan Mail Fewer than 250 companies out of 110,000 technology service providers in the Fox & Crow Instinct database show up talking about AI workflows, AI policies, or monetizing AI. On this episode of WIN, host Carrie Richardson sits down with West McDonald — founder of GoWest.ai and BizVanta...
Send us Fan Mail Read the accompanying article on the Fox & Crow group blog here. Matt Tomlinson has spent years on both sides of the MSP world, first inside it, now helping MSPs deploy AI at Fixify, and he's watched this exact hesitation play out before with cloud, MDR, EDR, SIEM, and SOC. In this ...
Send us Fan Mail Doug Miller of Brightworks spent 15 years trying to fix his MSP's sales problem. Cold email blasts, LinkedIn programs, hired reps who couldn't prospect - everything, really. Then he found a process that actually worked. In this episode, host Carrie Richardson talks with Doug about w...
Send us Fan Mail How David Reid Sold His MSP for 8X (and Got a Decade of His Life Back) David Reid sold his business before he turned 50. That wasn't luck. It was the plan. He built Epic Information Solutions in Winnipeg back in 1995, rode the shift from break-fix to recurring revenue, and decided a...
Send us Fan Mail Matt Koenig Shares Winning MSP Event Strategies for New IT Channel Vendors Trade shows eat a huge chunk of a new vendor's marketing budget, and most of them get it wrong in the same handful of ways. This episode kicks off WIN's Fall 2026 relaunch with Matt Koenig, the channel sales ...
Send us Fan Mail Carrie Richardson and Ian Richardson host the WIN Podcast - What's Important Now? They are the co-founders of Fox & Crow Group, a software development company building growth platforms for MSP and IT channel businesses. Learn more at: Fox & Crow Group - the MSP Sales Process platfor...
Send us Fan Mail In this episode of the WIN Podcast, host Carrie Richardson sits down with Jennifer Roy to unpack how vendors can successfully connect with enterprise-grade managed service providers. Roy shares insights from her leadership at Nucleus Networks, a multi-location MSP within the Lyra Te...
Send us Fan Mail If you're heading to Pax8 Beyond—or any major MSP channel event—this episode is your tactical prep guide. Channel legend Len DiCostanzo joins host Carrie Richardson to share strategic insights from his 40+ years in the IT channel, including leadership roles at Autotask, Kaseya, and ...
Send us Fan Mail Rex Frank on the Process-Powered MSP: Why Heroics Aren’t a Strategy In this episode, Carrie Richardson sits down with Rex Frank, VP of PAX8 Academy, to unpack the real reasons most MSPs stall out. From the dangers of hero culture to the strategic misuse of vCIOs, Rex shares decades ...
Send us Fan Mail Join channel veteran Nick Wolf as he shares MSP event engagement strategies with Carrie Richardson from Fox & Crow Group. Learn how Nick's career progressed from sales intern at Datto (Nick was employee 17 at Datto...) through to his current role with Cork. Nick shares his pre-event...
Your MSP sales rep keeps getting stopped by reception, voicemail, or an intermediary. That doesn’t mean the call is over. Fox & Crow Group teaches your rep that that's where the call begins. Coach your rep to leave every blocked call with more information than they had when they started. Did they ge...
Problem #1 in our MSP Sales Coaching series is low or inconsistent sales activity. Our operating benchmark for a full-time outbound MSP sales rep is 100 dials a day. A brand-new rep should reach that standard by the end of their third week in the role. If your rep is below that number, inspect the c...
You hired an MSP sales rep. So why are you still rescuing every deal? Fox & Crow Group co-founder Carrie Richardson explains the 12 recurring MSP sales problems that leave managed service provider owners responsible for diagnosing failed deals, correcting sales behavior, and keeping opportunities mo...
Law firms using AI to boost efficiency might be losing money. When AI speeds up billable hours, fewer hours are logged, directly impacting revenue. #AIforMSPs #AIServiceDesk #AISales https://fixify.com https://foxcrowgroup.com/solutions/how-it-works/ https://foxcrowgroup.com/insights/matt-tomlinson-...
As token costs rise, so does the price of AI solutions. But for MSPs built with the right mindset, price points remain manageable and linear. Avoid the pitfalls of escalating AI expenses. #AIforMSPs #AIServiceDesk #AISales
Is that ticket closed? Ticket sentiment shifts from negative to neutral or positive based on customer feedback. See it move in real-time on our dashboard. #AIforMSPs #AIServiceDesk #AISales https://fixify.com https://foxcrowgroup.com/solutions/how-it-works/ https://foxcrowgroup.com/insights/matt-tom...
Starting with AI is easy, but managing and maintaining it is tough. Those who launched last year or this year are now facing significant upkeep. Without dedicated resources, many will soon seek new, managed AI solutions. #AIforMSPs #AIServiceDesk #AISales
Discover how AI revolutionized a law firm's billing, ensuring accurate revenue capture while maximizing time savings from AI solutions. See the practical impact of AI in professional services. #AIforMSPs #AIServiceDesk #AISales #LawFirmTech #MSP
Offshoring and automation are old news. AI is here, but why are so few MSPs embracing it? New tech is risky, and customer retention is king. But is the AI space finally battle-tested enough? #AIforMSPs #AIServiceDesk #AISales
Jim Doyle, the author of "Selling with a Servant Heart" and founder of JDA Media, shares his insights and experiences in a recent podcast wi...
Navigating the turbulent waters of entrepreneurship and cybersecurity requires a captain with unwavering determination and a strategic minds...


